Sehr schlecht. Ich habe das hotel über galahotels gebucht. Mir wurde den betrag abgerechnet jedoch das hotel wurde storniert. Ich versueche seit tagen das geld zu erhalten. Jedoch ohne erfolg. Finger weg

Booked a night away in London on the 28th of December only to be told when we arrived it had been cancelled and I had paid in full and booked in October tried ring them only to here no one available try later still trying to get hold of them 6 days later. STAY CLEAR NEVER AGAIN

We were damaged by 8000 euros please everyone report the case to the police and contact your bank big scam!!!

Gala hotels is a Fraud.

Ho effettuato una prenotazione il 3 gennaio 2019 e ho ricevuto l'email di conferma e di pagamento effettuato. Oggi chiamo in hotel vengo informato che la prenotazione è stata cancellata il 18 dicembre. Non effettuate prenotazioni e pagamenti a questo sito di truffatori.

Ho effettuato una prenotazione per il 31 dicembre per la quale ricevo email di conferma. Qualche giorno dopo chiamo l'hotel e mi dicono che la prenotazione era stata effettuata. Invece arrivato in hotel il giorno 31, vengo informato che la prenotazione era stata cancellata il 18 dicembre e che nn avevano più stanze disponibili. Dimenticate questo sito, sono truffatori professionisti,pessima esperienza

They are a fraud. They took my book, and never made the booking for my hotel in Warsaw for Dec 21, 2018. AVOID and REPORT.

AVOID AT ALL COSTS!! booked a hotel room back in October for January for 1 night. Confirmed with hotel after booking and all seemed fine. However I saw a post on Facebook where someone had booked through them and turned up at their hotel to a cancelled booking so thought I’d look into mine. Unfortunately the same as happened to us, booking has been cancelled and I’m unable to get through to gala either by email or calls as none of their numbers work. Luckily we had a heads up by others aren’t so lucky. AVOID if you want a room that is actually booked and you can use. They still have our money and I’m not expecting it to be refunded as they’ve are fraudsters. They would never have told us either. Save all the hassle and book with a more reputable company!!

To put it in a nutshell: they just debit your bank account and do not make any hotel room reservation in exchange. And the customer service team is nowhere to be found! None of their worlwide phone numbers is currently working and they do not respond to any e-mail!!! Just a big time scam !!! This website shall be removed immediately from the internet and shall disappear from Google and all search engines.

Waren Silvester für mit Freunden in Köln, habe dort 2 Zimmer gebucht . Als wir im Hotel ankamen, sagte man uns dass die Buchung storniert wurde. GalaHotels.com leitet keine Zahlungen weiter. Musste dann alles doppelt und wesentlich teurer zahlen. Rechtliche Schritte werden eingeleitet. Größte Vorsicht ist hierbei geboten !!

reservation (hotel Kyriad paris) et paiement sur site "galahotel" annulés sans raison par galahotel , sans m'avertir et bien sûr sans remboursement aprés moultes relances . a faire circuler à fuir

Avoid them, SCUM I've booked a room in Jury's hotel in Sheffield and when I arrived they told me that the room is been canceled, thankfully they give me another room thanks to the hotel. I emailed them straight away to inform them but no response, is been now 2 weeks and the phone number doesn't work. Avoid Avoid them !!!! SCUM

GALAHOTEL.COM we book hotel 05th December 2018, they taking Euro 368 from my visa account. there was time limit to cancel the booking till 17th Dec. We cancel the booking on 06th Dec & they say they will credit us back this Euro 368 in our account soon. NO MONEY CREDIT IN OUR ACCOUNT TILL 01se JAN 2019. ===== on 06th Dec 2018, i booked the hotel without breakfast now, in Euro 277, same hotel, same kind of room, but no breakfast. They send us HOTEL STAY VOUCHER & FREE TRANSPORT FROM AIRPORT TO HOTEL. When we reaching on 24th at airport in Agadir. First problem, found TAXI voucher cancel on 20th Dec 2018, without inform us. Second Problem Found in Hotel, Hotel booking was cancel on 20th Dec 2018 by galahotel.com without informing us. Hotel staff, give us prof of e-mail communication between Gala Hotel agent & hotel staff discussion of cancellation order by Gala Hotel. They Taking our Euro 368 + 277 out from our account, neither no one pick-up the phone last 24th Dec 2018 till today. I try to call all GALA HOTEL NUMBER, which mention in Hotel web side. United Kingdom: +44 20 3384 64 48 United States: +1 347 871 9760 Italy: +39 06 9480 4292 Turkey: +90 850 360 40 04 Turkey(fax): +90 212 356 24 84 Australia: +61 266 984 063 Spain: +34 91 198 84 74 But, all this number are fraud too, no one pick-up the phone on this number now days. Even, I have sales guy e-mail and phone too, but they also don't pick-up any phone / neither reply us back. Mr. Mehmet Gümüş Reservations Manager ( UK + 44 20 3384 6448 Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza No:10/5 Mecidiyekoy Istanbul TR 34394 ( Turkey + 90 212 706 0999 ( Direct + 90 212 706 09707 Fax + 90 212 356 2484 TILL NOW, OUR CASE IS OPEN.

Signori mi sono informato sul fatto delle prenotazioni di alberghi dai siti internet, mi è stato detto di utilizzare solamente i siti come booking o Expedia oppure chiamando direttamente l albergo, gli altri siti sono solo fregatura ti può andar bene solamente per 3 prenotazioni e poi basta perché sono delle agenzie che si appoggiano ad altre agenzie e non si sa manco di dove sono,quindi fate molta attenzione e non vi fate fregare da sta gente che rubano solo soldi

As has been said several times before on this site, we have just returned from Florida, having booked the hotel via GH in February 2018. Arrived on Christmas Eve to be told that our booking was cancelled on the 18th December 2018 with no explanation. They did manage to find us a room, but it cost us more. Have emailed and phoned but no response and not expecting to receive one. Having spoken to credit card company who advised that we should get our original payment back. Had we paid by debit card it would have been somewhat different.

Worst experience ever. They take payment without confirmation with the hotel. I booked a room for the few days ago and arrived at the hotel. I was told that the room was cancelled. same story with many people who have written here. And the receptionist showed me the all list of forwarded emails through several agency. My money was paid in November and I was not informed that they cancelled the room! I NEED MY MONEY BACK

Ho avuto lo stesso problema come molti di voi, ho pagato una camera per la notte del 31 dicembre, mi è arrivata la conferma ma una volta arrivata all'hotel mi è stato comunicato che la mia prenotazione era stata CANCELLATA poichè loro non avevano mai ricevuto i miei soldi!!!!! Quindi mi sono ritrovata in mezzo alla strada!!!!!!!

Приехав в отель в милане в канун Нового года оказалось что galahotels отменила мои брони при этом полностью списав деньги. Мне пришлось за свой счёт полность бронироваться и оплачивать номер . Телефоны служб продержки молчат на Сообщения не отвечают . Повседневные видимости они кинули своих партнёров не переведя деньги и те отмерили брони.

booked a hotel in Amsterdam on new years eve from 31.12.2018 till 04.01.2019 on arrival we get that booking been cancelled without any notice to us. So spend extra 800£ to get accomodation. Imagine 31 December, new year, overseas and you have nowhere to stay due resseller fault. Terrible, awful. No call centre response or any help provided. Заказали номер в гостинице Амстердама на новый год с 31 декабря по 4 января... Прилетели, а оказалось что бронь отменена. Никаких известий, ни по електроной почте. Пришлось почти тысячу уе переплачивать и искать себе ночлег. Кидалово в последнее время с их стороны всё больше и больше. Отвратительный сервис, не дозвонится было, никакой помощи, все молчат.

Scam! Do NOT trust this website. Booked to stay in Edinburgh for new years. All seemed fine until we got to our hotel, where we found out they had cancelled our reservation 2 weeks before our stay. There was no notification they were going to do this and no money had been refunded to us. The website still said we had a booking even though they had cancelled it with the hotel. Galahotels have now removed all history of the booking from their website. Very crafty. Luckily we've saved screenshots of the booking and the invoice. It doesn't look like we're the only people to fall victim to this site. Tell everyone you know to stay well clear of this site.