Scammer, had to recover money through Visa.

Betrüger Firma. Die Staatsanwaltschaft kommt nicht ran, weil der Sitz in der Türkei ist. Sie haben 14 Tage nach meiner Bezahlung mein Zimmer wieder storniert. Als ich im Hotel ankam, musste ich noch einmal bezahlen. Das Geld habe ich bis Heute nicht wieder.

Im Dezember für August Hotel in Riga gebucht. Durch Zufall, Meldung das der Flieger Nachts landet, erfahren das keine Buchung vorliegt. Und das zwei Tage vor unserem Flug. Schönen Dank GalaHotels.

Just like so many others I booked and paid for a room that was non existing when we arrived at the hotel (in Havana, Cuba). In my case I eventually got a refund a couple of months later, but after reading all all these reviews I understand that GalaHotels are nothing but scammers and there should be no place for them in this business.

Dieser Plattform fernbleiben. Auf der Plattform durchgeführte Buchungen werden dem Hotel nicht gemeldet, resp. das Hotel bekommt kein Geld. Ist mir in einem Hotel in Barcelona so passiert. Die Telefon-Nummer von Galahotels läuft ins Leere und per email kann man die Verantwortlichen auch nicht erreichen.

Do not book any accommodation with this company! We booked, paid and they made a reservation and then cancelled it without informing us. Have received no refund. Their phone numbers do not work. Absolute SCAMMERS!

They are swindler.BE CAREFULLY

SCAMMERS. In October 2018, I purchased three hotel rooms online via GalaHotels.com website. In July 2019, when me and my quests arrived to the hotel with proof of purchase, we were informed that we did NOT have reservations at the hotel. I contacted Gala Hotels.com at info @ galahotels.com and did not get a response or refund.

J'ai réservé deux mois avant un hôtel à l'aéroport de Rome Fiumicino, le Hilton Garden Inn pour dormir une nuit entre deux vols retour sur Nice depuis Les Maldives . Quand on s'est présentés le 30 décembre 2018 , la réceptionniste ne trouvait pas la réservation alors qu'on était épuisés après quinze heures de voyage et après une demi-heure debout devant le comptoir, elle nus a dit qu'elle avait trouvé mais que la réservation avait été annulée . Pourtant, nous étions venus avec le justificatif de la réservation que j'avais pris soin d'imprimer et de prendre avec nous et il y était bien écrit qu'on avait payé à Gala Hôtels 88 euros pour cette nuit dans cet hôtel. La réceptionniste n'a pas voulu nous donner la chambre sans prendre l'empreinte de ma carte bancaire, tout en nous disant de ne pas m'inquiéter car ce n'était qu'une garantie vu qu'il était 22h00 et que leur service de réservations était fermé, mais que tout serait éclairci le lendemain matin avec eux . Le lendemain, nous devions quitter l'hôtel à 7h00 car l'avion pour Nice était à 8h30 et la réceptionniste n'était pas celle de la nuit mais elle a dit que rien n'était arrangé et que c'était à moi de contacter Gala Hôtels , sinon ils allaient débiter ma carte bancaire pour 179 euros !!! (deux fois le prix déjà payé deux mois avant à Gala Hôtels pour la même nuit ). Dès notre arrivée à Nice le 31 décembre à midi , j'ai commencé à envoyer des mails expliquant tout à Gala Hôtels et leur demandant d'intervenir en urgence auprès de cet Hôtel pour lui confirmer que j'avais déjà payé cette chambre et qu'on n'avait rien annulé, mais personne n'a répondu et deux jours après l'hôtel a encaissé 179 euros, donc j'ai payé le triple pour cette nuit d'hôtel , au final . Depuis le début 2019 j'ai envoyé cinq mails (le seul moyen de contact indiqué par le site) à des dates diverses, avec tous les justificatifs en pièces jointes, et personne ne me répond jamais. Ce Site est totalement incorrect. A éviter absolument !

Booked a hotel through Gala Hotels. Arrived at the hotel to find out that my booking had been cancelled. Of course my credit card was never reimbursed. The hotel supervisor told us that this happened often with other customers that had booked with Gala. They don't answer emails. They are Scammers. Stay clear of this booking agency.

Booked 4 nights in Hotel Son Brull in Mallorca.8 to 12 July Hotel do NOT have booking so we have no room DO NOT BOOK WITH THESE CROOKS

Like others below I made a reservation in Paris via Gala Hotels.com this was made in November 2018 and my card was debited. When I arrived I was told my reservation had been cancelled in December 2018. Do not touch this company with a bargepole, they are scammers.

Arrived at our destination in June to find out Hotel was cancelled.. booked this in November and like everyone else cancelled on 18th December by galahotels!! How they think it was ok to leave people stranded with no accommodation is beyond me. We had to scrape money up to pay for a different place which I wouldn’t even let my dog sleep in.. shame on you galahotels!!

SCAM! Do not even think about booking with this so called company. We booked a hotel in Barcelona through them in December 2018, arrived there on 27th May 2019 to be told that our room had been cancelled days after we booked it. To make matters worse we only had 120 days to claim our money back as we paid by debit card and that time has well and truly run out! Tell your, friends, family, neighbours and everyone else to steer clear. Thieving Turkish Scam!

I will NOT recommend GALA Hotels. They still owe me the refund for a cancelled booking since last year (Jan 2018). Despite my various emails nobody cares to respond. DO NOT ever make a booking through them.

Like NEVER EVER book through galabookings.com, it is Turkish cheater company. We made reservation, at the arrival date (actually night with the kid) hotel receptionist told us we do not have reservation, no money was received and hotel did not have any cooperation with galabookings. Nobody responded on my thousands of emails while I did not contact may Bank. After 6 months I get my money back, but it does not compansate that night when my family arrive at the Kastens hotel in Germany. Never book through this shi*, only booking. Com or air bnb

Peccato che non ci siano 4 stelle meno altrimenti erano tutte loro. A dicembre 2018 prenoto un hotel a Porto per due notti nel fare la prenotazione mi accorgo che la data inserita era marzo 2019 in vece di maggio 2019 ma ormai la prenotazione era andata mando una email e dopo 10 minuti chiama una signorina e mi chiede conferma dell'errore quindi modifica la prenotazione da marzo a maggio 2019 così dice lei... Perchè il 22 maggio 2019 arrivo in hotel e la prenotazione era si stata cancellata ma non rinnovata e solo grazie alla gentilezza e disponibilità della reception riesco ad avere una stanza chiaramente ripagando

Last November 2018 I booked two hotels in Paris by the site GALAHOTELS.COM ,which i used many times in the past during about 10 years without any problems except that recently when i cancelled a booking they had a very slow procedure for refunding, but finally was refunded by them... My recent 2 bookings were visioned for our staying in Paris ending next month...June.Of course my bookings are paid the same time of the booking on last November2018 and the total amount is about 600 Euros for 2 nights each of them as these bookings were for one 5 star and one 4 star hotel... Last week trying to see the status of my bookings in order to check if finally i would keep them or cancel them i see that it was impossible to enter to their web page and their tele.numbers in Turkey and England are not in use... At once i check about them on trip advisor and here on trust pilot and i consent that probably i was a victim of their fraud...with hundreds or thousands moreover people. At once i got on contacts with the hotels in Paris and they responded that they had on November,ber my bookings but these bookings were cancelled by them on December without any information to me and of course they have stolen my money as never they refund me.... They cancelled my hotel booking without telling me, no refund on my account, can get through on their number, emails are rejected, scam company, do not book with them, My Confirmation voucher from gala hotels meant nothing to the hotels as never GALAHOTELS paid them...and now i am obliged to pay for 2 nd time the hotel fees and much more than the amount paid at Galahotels because now is almost last minute and it is high season in Paris.Fortunately i am lucky to discover all this scam before I arrive at my hotels , perhaps no rooms available and in prices extremely high... The hotels informed me that they had cancellation from gala in dec 18,the same day as all the rest of the people -scam victims, though I booked and paid in November. Actually trying to resolve with credit card companies. Similar signs.... of another hotel booking site OTEL.COM as their site is not working promptly always noticing Error

I booked a hotel with Gala Hotels in November 2018. Upon verifying all my travel plans I found out directly from the hotel that my reservation was cancelled in December 2018 without my knowledge or a refund. There website, no longer exists and their is no response to email or phone calls. I hope the proper authorities catch and put an end to these thieves.

Anch'io sono stata truffata. Ho contestato la spesa con carta Visa con cui avevo predisposto il pagamento e dopo un paio di mesi mi hanno risarcito