Found item online with no problem. Place the order and it arrived in a couple of days. Very smooth transaction

I purchased a rug that said, “In Stock”. On the website it says in stock items ship in 7-10 business days. I called the company because I never received a tracking number. The lady told me the rug ships in 14-21 days. I told her the website says it’s in stock and states a shorter ship time. She said yes it does but if you scroll to the bottom you will see it says 14-21 days as the rug has to be made. I told her they need to remove the “in stock” as it confuses the customer. She put me on hold for quite awhile and came back and said actually the rug orders are backed up and are taking at least three months to ship out. I went from 7-10 days to now 12 or more weeks. I asked her how come there isn’t anything noted on the website about longer delivery times and how come I wasn’t notified through email? She didn’t have an answer. I kindly asked for a refund as that ship time was going to be to long. She said they don’t give refunds. It’s unfortunate that I’m stuck with this order that will take at least 12 weeks to ship and another week to get to me and no where on the website does it have this disclaimer about longer delivery times. If there was a disclaimer, I could have made a different purchase or the decision not to purchase the rug. It’s a very poor way of doing business.

Easy online buying

Easy to order and shipping is quick! Customer service is excellent and price can’t be beat which is the best part honestly! Placed a second order just weeks after receiving my first order.

I stumbled up this shop a couple years ago when looking for a Magnolia brand rug. Pricing, ordering and shipping were exceptional. Last week I once again decided to add an area rug to our home. I ordered another Magnolia brand rug. I received timely updates of my order and arrival of my rug within a week. It was delivered on an incredibly rainy day and therefore outside for about 30minutes until I could get it inside. It was wrapped so well that it stayed completely dry. Unrolled and ready to go. I absolutely love it.

we were helped immediately upon arrival by Josh who was very attentive, understanding, and helped us find the best alternative for our needs. we rate it 5 starts because of him!

Got the best price free shipping what's better than that

Good selection of rugs and great price.

GREAT PRICES, and fantastic customer service!!!

The rug is beautiful and I’m very happy with it. It was exactly as described and pictured. I got the rug at a much better price than anywhere else I was searching. Shipping was quick and packaged perfectly with no creases in the rug. Would do business again with Carpet Mart.

Excellent and quick arrival on two different orders of area rugs. Very pleased. I ordered the Loloi Magnolia Home Graham area rug in two different sizes. Absolutely love the rug that I came back for another one

Wrong rug was delivered. Timeliness was great, but hope we can get the correct rug with out difficulty.

Absolutely awesome rug at a great price!! Super fast shipping...I received my new rug 3 days after ordering!! Can't get any better than that!!

My online shopping for the tile that I ordered was simple and I believe the tile I chose is unique and gorgous for the price I paid.

Good price, fast delivery

First, it was awesome to be able to find this rug- a match to the one I already have. Secondly, customer service was friendly and helpful. Thirdly, the delivery took only a few days.

Easy to shop, great selection. Delivered on time, and exactly as described.

Very happy with the quality of the rugs I ordered. Also the binding is perfect. The packaging was great. Delivery was prompt. This is the second time I've ordered rugs from Carpet Mart and I hope to do it again.

I got sent the wrong pattern rug. I contacted Carpet Mart, and they were very responsive. They fixed the issue, and I received the correct one. I appreciate the great communication, letting me know what was going on!

tried to cancel immediately after ordering and was told no. I also never got the rug mats.