Great value for the money and very helpful member of staff that I spoke to it the second time of purchasing with good to go insurance

Easy yo do online. Very straightforward.

The people answering the phone and dealing with my enquiries were patient, helpful and explained things clearly. I dealt with two employees one called Happiness, I do not recall the name of the other employee but both were calm, friendly and able to answer all my concerns and questions.

Excellent on line service quick decision

Offered what I needed, at a sensible price. Site easy to navigate

Great service, simple to use.

They were polite and helpful

Received approval, via a registered telephone call with Good to Go Insurance for early return to the United Kingdom after a difficult and terrifying experience in Uganda (as a 19 year old). Once home, went through the claims process providing all the supporting documentation promptly. This was rejected as the Uganda Police Report did not have an "official stamp". It was signed by the official and outlined all the detail as described during the pre-approval phone call. This rejection was despite explaining the nature of the set up of the Uganda Police Department which was not as structured and/or as formal as the UK. Good to Go Insurance use a third party for claims handling (IMGlobal). Asked several times for a transcript of the pre- approval telephone call with Good to Go which would have proved the pre approval, but this is not forthcoming despite doing an official request for access. No conversations or suggestions have been provided on how to resolve this based on the pre-approval having been granted. It has been a torturous experience that remains ongoing 6 months after returning. My advice to anyone taking out travel insurance is to be mindful of any insurance companies that use a third party to deal with claims handling and also obtain proof in writing of pre-approvals. This is a very low value claim too and it has still been impossible.

The lady who arranged my insurance was very helpful,but some of the questions were not easy as they were not a straight yes or no.

Website very easy to follow

Very easy to do online

Easy use system renewal online.

Easy to use good price would highly recommend

All good easy to do on line

I thought the build up process was informative and well guided.

Great quote and my medical conditions are covered cannot wait to go on my holiday knowing all my needs are covered

Quick and easy to use

Very helpful and friendly the price of the annual travel insurance was less than last year for the same cover. Very easy to deal with over the phone would highly recommend

Very polite on the phone, explained the policy I wanted to purchase and made sure it was the right one for our needs

What we wanted