Fantastic 👍🏻 Clear with what was said

Amazing training with rachel

Rachel was brilliant, very clear, knowledgeable and helpful through the course.

Rachael was very knowledgeable and the training was very enjoyable.

Well taught by Rachel

Excellent CPR training with Lorna, I found the practical being run in the dental surgery environment very useful as it is better training for the real life scenarios we may face

Brilliant trainer

very easy to use

Good company and Emma the local consultant is delightful

Really good course with some real world experience and knowledge. Thanks!

Rachel Vosper was very good at the training session at our practice in Weston, Bath. She has been brilliant.

Very quick and easy to order. Delivery was quick as well

Poor Communication. Have a credit note applied to an account yet they have different team members that don't communicate and still hound you @Charles Sambrook

Helena Delaney gave our training today and was really entertained as well as being educated will definitely be using again

I haven’t received my package and there sending emails about my experience!? But it’s a good company affordable prices

Quickly delivered

I have a great contact that I use to place all my orders. He knows what I need and is always very helpful

Only received half the order when we told them they already knew if we had not phoned we would still be charged for the full order

DD is the parent company of medfx. My name is Mikaiel. I am a medical student and a locum pharmacy dispenser, balancing these roles as the main breadwinner for my household while managing the heavy demands of medical school. Given my limited availability to work only two days a week, I rely heavily on reliable and timely payment. Unfortunately, my experience with MedFx has been nothing short of a nightmare, and I feel compelled to share the details of what has happened. For anyone wanting to see the full story, along with documentation of our correspondence, feel free to visit my website at gapyearmbbs.com. It is now 01:00 on Wednesday, 20th November, and six weeks have passed since my first of four shifts for MedFx. The way I have been treated not only demonstrates their disregard for their workers but also speaks volumes about how they likely treat their customers. Initial Agreement and Shifts In early October, I accepted two shifts for the 9th and 10th of the month at MedFx’s location in Witham. What drew me to these shifts was the higher rate, which would just about cover the cost of my commute from London—a two-hour journey each way involving the Jubilee line to Stratford and then Greater Anglia to Witham. Before committing, I asked my agency to confirm the payment schedule and was assured that MedFx operated on a weekly payment basis. Under this understanding, I accepted two additional shifts for the following week, on the 16th and 17th of October. Although I encountered significant challenges during my commute, including a Jubilee line shutdown at North Greenwich and Greater Anglia train delays caused by a first aid incident, I ensured that my working hours were always accurately reflected. Any late arrivals were promptly communicated to the store manager and other senior staff, and I adjusted my break times to account for the delays. All of these details were documented in my invoices, which were verbally confirmed by the store manager, Farah, and another senior staff member during her absence. Payment Issues Despite completing all four shifts and submitting accurate invoices, I have yet to receive payment six weeks later. MedFx’s process for verifying bank details—requiring a phone call before processing invoices—has not been followed. I have yet to receive this phone call, despite providing my details multiple times via email, text, and over the phone. Last week, on Friday, 15th November, I was informed by my agency that I could expect my payment that day. With urgent bills to cover, I stayed up until 01:30 to check my account, only to find no payment had been made. When I contacted my agency that evening, they claimed that this was their mistake and that Farah had only said she was “trying” to have the payment sorted for Friday. This vague and unhelpful explanation only added to my frustration. Inadequate Compensation On Monday, 18th November, my agency informed me that MedFx had added 2.5 hours to my invoice for the 9th October shift as compensation for the delay. While I appreciate the gesture, it falls far short of addressing the financial stress caused by this situation. I’ve had to withdraw cash from a credit card to cover essential expenses, incurring fees that exceed the compensation offered. MedFx’s delays and lack of accountability have caused unnecessary hardship and stress, and their response is deeply inadequate. Conclusion At this point, my patience has run out. This entire experience has been exhausting, and MedFx has demonstrated an alarming disregard for their workers. Their lack of urgency, poor communication, and failure to meet their obligations exemplify how companies can neglect independent workers by hiding behind broken systems. I strongly recommend avoiding MedFx. If this is how they treat their employees, I can only imagine how poorly they treat their customers. For full details of my experience, as well as photos of our correspondence, email me or visit the pharmacy review section of my website, gapyearmbbs.com. To MedFx: If you are reading this, I invite you to provide a response.

We had a scaler hand piece arrive in a damaged outer packaging but inner packaging completely intact. The product was in a fully transparent packaging. There was no need to open to see the product was not what we needed. When sent back, we have been told they won't take it back as packaging is damaged!!. No luck even when we called. Careful when ordering expensive products!!!