Helen was very helpful with my query, sent me an email to order a new lock which I did and it was delivered the next day, couldn't ask for better service.

There wasn’t any information on the item that l chose about delayed delivery but there was for another product which is why I didn’t select that item. I am having to wait at least 2.5 months for delivery (won’t know for sure until it reaches the regional depot apparently) when I needed the item sooner

Poorly placed delivery time scale. If I had known that the bike shed was going to take two months I would not of purchased it. Why doesn't this state the time frame before adding to basket? Instead it's on a complete separate page.

Great customer service from the manager Helen - very knowledgeable and friendly

Excellent Product and the Customer Service that it is wrapped in is equally outstanding.

Could you make the order be made quicker 🤔🤔👍

I found what I was looking for, and I have invested in a relatively expensive bike storage shed. However, I won't be able to tell you how pleased I am with it, as I have to wait 8+ weeks for delivery. At no point during the sale was it intimated that my delivery would be this long. I was advised that I would receive notification by email after my purchase, which I duly was. You now have nearly £700 of my money for 8 weeks! Are these sheds made to order? I suspect not. How about a deposit system or similar??

No information given during ordering process about delivery dates. That was received 3 days after placing the order, with a delivery date of over 10 weeks!

Fast and efficient service

Purchased a bike shed. 3 months before delivery could take place . Also paid to have the shed installed, 24 hours before the install it was postponed 5 days which was extremely frustrating. I was offered compensation and must also say that Kelly at Head office has been excellent. I’m sure the product will be superb, just the journey to get it that’s been long and a bit frustrating.

Our shed has been ordered. Still expecting delivery but so far great service and speedy responses. A willingness to help and friendly too.

Customer service here is unparalleled. Superb communication, professional and knowledgeable. Will not hesitate to purchase again or recommend to friends and family.

Very easy to place my order on line and get the bundle deal. This was also a lot cheaper by going direct.

Excellent so far

This survey is slightly premature I feel. Website good, but would prefer a more definitive date for delivery of the shed to ensure I will be able to receive as I travel a lot.

In theory, a company that provides a wide selection of outdoor storage solutions. However, due to inexplicable geographical prejudice, they do not supply to addresses outwith mainland UK ie NI or RoI. Despite multiple attempts at engaging with customer service in order to resolve the issue, using alternative arrangements at my own expense, no assistance was forthcoming. I chose to highlight this particular issue to the group CEO, Nick Hewitt, in order to understand why this constraint is in place, but no response was provided. Such apathy and ignorance justifies the overall one star rating.

So far, everything is running very well and I am quite satisfied. Thank you.

Recently purchased two Trojan plus sheds. I soon realised I'd made a mistake in ordering and emailed Asgard. Tracey was really helpful and I was able to cancel and re=order in a more cost effective way.

I called Asgard's customer support today as I had a problem with the lock mechanism on my 3 year old purchase, the lock was fine but the mechanism had failed, no problem, they agreed they'd swap it for me and I was able to pick up that day. Top service , I would recommend

I was looking for a replacement part for our shed. I emailed this company who replied to me the following day. They told me the part was available and gave me the cost. Great customer service who then confirmed that they had received my order, which has now arrived. Took about a week. Can’t fault them easy to deal with very pleased