Booking with Wecasa was a serious mistake—one that left me angry, exhausted, and genuinely unsettled. The way they operate is not just incompetent, but deeply unethical and potentially unlawful. They fail to disclose key service details upfront, only revealing crucial information after they’ve taken your money. When confronted, they lie, deflect, and gaslight customers, refusing to take responsibility for their own deceptive practices. Their so-called “customer service” is nothing more than a string of excuses, contradictions, and empty promises. What’s worse, their internal processes are so disorganized and secretive that I have serious doubts about whether their “responsible department” or “legal team” even exists. Given how they blatantly disregard consumer protection laws, I wouldn’t be surprised if regulators start looking into them soon. But the most disturbing part? Their complete lack of concern for customer safety. The way they handled my situation was so reckless, so dismissive, that I was left wondering just how bad things could have gotten if I hadn’t spoken up. Even now, I feel shaken by the experience. I wouldn’t just warn against using Wecasa—I’d urge you to avoid them at all costs. If you book with them, you are taking a risk—with your money, your time, and potentially even your safety. There are plenty of reputable companies out there. Wecasa is not one of them. EDIT - after Wecas’s response: I’m sure that many reading Wecasa’s reply don’t need me to point out their transparent attempt to gaslight further by framing this as a gender discrimination issue, rather than acknowledging their failure to provide key information upfront. Despite me clearly explaining my safety concerns—especially as a survivor of sexual abuse—Wecasa continues to ignore this entirely and instead attempts to paint me as discriminating against men. This is not about capability; it’s about safety and a customer’s right to make an informed choice. I have brothers and nephews who can clean better than me, and I find it offensive that Wecasa would reduce this to a gender debate rather than owning their failure to disclose key service conditions properly. The most telling part? Instead of recognizing that women should have the right to decide who enters their home, Wecasa thinks it’s appropriate to deny that choice, mislead customers, and then try to shame them when they raise valid concerns. A truly ethical company would have acknowledged its mistake, improved its booking process, and ensured customers felt safe in their own homes. Instead, Wecasa continues to double down on dishonesty, manipulation, and outright gaslighting. Their response only reinforces my original warning: Do NOT book with Wecasa.

Amazing service. The cleaner arrived early, despite the short notice and checked she understood what my priorities were. Everything was done to a very high standard. It was smooth and problem free.

The cleaner I found through Wecasa was excellent, I will definitely be using her again

I would like to share with my sad experience with Wecasa. I work on Wecasa as hairdresser. Wecasa doesn’t protect the rights of hairdressers. There are a lot of clients who want to get services for free, so they specifically write a complaint on the site to get their money back. Wecasa does not resolve conflicts, does not try to listen to both sides. Therefore, it withdraws your money without your consent and threatens to close your account without any reason. I’m not recommend this app.

Convenient

Last minute cancellation and no compensation being offered. Poor customer service who cannot find solution for their customer

Great service

Just out of this world

I booked a beauty appointment via wecase. The lady arrived well before time, was punctual cleana dn client friendly. Everything was very smooth from start till end. I would highly recommend!

The cleaner did an excellent job for a good price.

Good haircut and pleasant hairdresser

Great cleaner - does a thorough job and is very respectful.

Avoid. Would love to know their ‘vetting’ process for cleaners. It’s clear the Wecasa team have no care for what service is offered. We paid £40 for two hours of cleaning. The cleaner was 20minutes late and left 10 minutes early, the flat was poorly cleaned meaning we had to clean it ourselves and a sentimental item was bleached and ruined. When trying to raise with Wecasa you have to speak to an AI bot, then wait a few hours to speak to a human and then it took a few days to be ‘investigated’. They offered £25 off our next clean in response?? - an absolute joke.

Booked my cleaning with a “pro cleaner “ and the service was so bad, house not cleaned properly and cleaner not done what he has been asked to . I had to basically re-clean the house ! Complained about it to customers service and they never got back to me . Avoid at any costs .

Good cleaner and seamless experience

I have tried and tried to reschedule a first cleaning. The app and the online website will not accept my password and will also not allow me to change my password as it won't send the appropriate link to my email. I've tried every phone number listed online and their site to get a human, but to no avail. The cleaner is now going to show up tomorrow for a 5.5 hour job and I have to turn him away. If you're seeing this Wecasa, please contact me.

This was my first time using this service. It was a treat!

Great service thank you

Thought the price and service were great!

I booked the massage for my husband. He was very happy with how it went. He said that the therapist was really good and professional. He recommends Laura.