Went into the highstreet branch to look at sofas and recliners. Very helpful friendly people. Answered all the questions we had. Would definitely use this company again. Brought a lovely comfortable recliner at a good price.

A heads up if you’re considering purchasing from Solent Beds. We have purchased from them before and had quality issues addressed quickly and without fuss but not on this occasion. We purchased an extendable table and four chairs. They arrived and were assembled by Solent Beds but it was immediately obvious that the table was faulty. It was only supplied with two of its four feet and one side of the top was warped so that in places it stood proud of the other leaf. When the table was extended it this was even more apparent. It was not possible to adjust the top and despite what Solent Beds suggested the missing feet were not the problem, it was a poorly manufactured sintered stone top. The fitter agreed saying it wasn’t acceptable took photographs and we rejected the table. We then had telephone ping pong with customer services who had to keep referring back to their manager for decisions. Eventually we were told that they would only refund the table or replace it, if we accepted a refund it would only be for the table and not for the chairs, despite the fact that they were part of the original order. It was agreed that the table was poorly manufactured. We like design but because we could not get a refund on the chairs suggested replacing the table with the fixed top version, reducing the likelihood of receiving another defective top as the top would be one piece. They would do this but unbelievably would withhold £100 of our refund as a ‘re selection admin charge’. We asked the question - what was to stop us getting the refund for the defective table one day and returning the following day to order the fixed version thereby saving £100 ? Their answer - nothing stopping us. Solent Beds supplied us with a defective poorly manufactured table, we reasonably asked them to replace it with the fixed version, negating the possibility of being supplied with another defective table. Solent Beds think it acceptable to charge £100 to re order a replacement for defective goods and despite the chairs being ordered with the table won’t refund them. To charge £100 to cover the administration for ordering an alternative for goods that they supplied in a defective condition and refusing to refund items purchased to complement the defective item is an extremely poor policy and clearly indicative of this companies true attitude towards its customers.

The staff at Solent Beds could not have been more helpful when I went to choose a Sofa and chair. A couple of days after I chose the fabric for the accent chair I changed my mind and went back to the store to see what my options were. The salesperson went above & beyond to change my order. I could not have asked for better service from all of the staff at Solent Beds including the delivery drivers. I would have no hesitation in recommending this company.

After making a mistake in my choice of chair Solent Beds were understanding and gave me every assistance in selecting the right one. They could not have been more helpful and they will be my first port of call whenever I decide to purchase new furniture. Their customer service is first class.

Ordered single bed, delivery expected within a week. Eventually took 4 weeks. Three phone calls to give updates were promised, but none materialised. When arranging final payment a receipt was requested. Promised one via email within 5 minutes, after 4 days still nothing. Found that once a sale was made there was little interest in customer's needs.

Amazing service this morning and so knowledgeable. Thank you so much for your help, guidance and knowledge. Very much appreciated. We will be back soon to purchase phase two of our new home being equipped!!😂

Reasonable price for dining chairs. Generally good quality, although one had to be replaced. This they did.with no fuss

We went to the store in Newport and we were looking for a 2 seater couch. We chose one that we liked and there was a special that was being run. If you chose the electronic recliner you would get the head support free. We did get 2 quotes, one with that special and another with the lumber support. When we went back to finalise we had decided that we did not want to pay the extra fro the lumber support as that was £500 extra. The sales person took the quotes so that he could draw up the invoice as he said he needed to see what had been agreed to, we did not get the quotes back. When he asked us to sign the invoice we asked where it mentioned the head support, we were told that because it was the special it would get done automatically. Yes being trusting we believed this. When the couch arrived it did not have the head support, I called immediately and spoke to another sales person as the one we dealt with was away. He confirmed that this could have been an option previously but now you either get the head and lumbar together or just the recliner. We went to the store the next day and confronted the sales person, he said that is not what he had said and we were confused. He said we had upgraded from the manual to the electronic recliner and that is what we had. He referred to the invoice we had signed and was really aggressive. I was obviously angry as we had allowed ourselves to be hoodwinked. The manager and sales person refused to give us copies of the quotes we had been given previously and basically we were forced out the store after being threatened that they would call the police. The manager called later that day and they had listened to the recording of the phone call, obviously did not believe what we were saying, he initially indicating that it is what the other sales person had said when i called to complain but then changed to say he may have been talking about another unit. I knew i was not going to get anywhere after he also became aggressive on the phone and confirmed that he was not prepared to do anything to deal with this problem. Do not trust what is said, make sure you get everything in writing and make sure it details everything otherwise you have nothing and they will deny everything.

Help full staff and fast delivery

I've just been to your Lake store and whilst the service was good I could not access the upstairs as their is no lift and I am disabled. I was told to go to Newport which is all on one level but has no parking so that's not much good. Also they do not do a disposal service, all I was given was a telephone number for someone who would take my old furniture away which is not very helpful as it would cost quite a bit on top of the price of the furniture I would like to buy. All in all quite a disappointing service

Furniture is well built and sturdy. If the style suits you then it is a good purchase.

The staff are so helpful and friendly without being at all pushy. Customer Service have been brilliant when I needed to return an item and kept me informed all through the process, making sure I didn't lose out.

This was our first experience with Solent Beds and Furniture. All the staff are very pleasant and we spoke to Paul who went the extra mile to find exactly what we wanted. We ordered 4 pieces of furniture which arrived well within the estimated time. One important piece of furniture which we were waiting for, after speaking to Paul on the phone he managed to chase it up and we had it in days not weeks! This will certainly be our first port of call for any more of our furniture needs.

We bought 2 new sofas from Solent Furniture, it wasn’t until a week after the delivery we noticed a small hole in the fabric of one of the cushions. We phoned to explain what we had found, and from there on the service was absolutely fantastic, nothing was too much trouble. We had numerous calls to keep us up to date with the progress and when it was due to arrive, when the guy came it didn’t take long for him to fit the replacement. Followed by another call after that to check we were happy with the replacement. One of the best customer services I have come across.

Had an issue regarding a mattress I bought, and Jamie from customer service department was outstanding, he provided constant feedback and updates on the situation and went above and beyond. Really recommend this company as customer service is top notch, which is the main thing if you have a problem which is rare!! James

I ordered a Carisbrooke triple wardrobe. Effectively, there are two wardrobes that are bolted together. On the smaller wardrobe, there was a fault with a slight overhang at the top, meaning the two would not butt together. Solent requested a replacement on two occasions, each time the same, a overhang. On the third occasion, the wardrobe was good with no overhang. It took a few months, but it was for a spare room, so it was not a big deal for me. I was given £50 for the inconvenience. Solent were not at fault, and Jamie and his team worked tirelessly to get it right. The guys who delivered and put the two wardrobes together were excellent.

Told in stock,when ordered. Then 4 to 6 weeks, then a further 2weeks. Actually delivered in 9th week after order.

Very helpful, followed through our problem to it's current conclusion. Great customer service, especially by Jamie, in fact the whole team are considerate.

Having bought a leather sofa from the clearance store, we were very pleased until it was delivered, the delivery men had scratched the leather on one side, SBF did exchange after a week with another sofa , however after sitting on this ,realised there was a problem as you got tilted towards the centre on both end seats. Solent beds put it down to being ex display and we should have picked up on the fault. Despite having looked into it on the ombudsman site and realising we had comeback, Solent beds refused to swap it back for the original one and because they are not registered with the ombudsman any further action would have been at more expense to me. Over the years I have been a loyal customer to this Island firm , but never again, its the mainland for me.

We bought a double bed/mattress from the Riverway store. Sam was absolutely brilliant in helping us find exactly what we were after. And couldn't have been more helpful after we had a slight issue with the delivery, sorting the problem out straight away. The delivery drivers were spot on and couldn't have been more helpful also. Overall a great experience from Solent beds at Riverway and a big thank you to Sam!