On check in we were informed no reservation had been made by Hotel Direct ! Very embarrassing and worrying on a Sunday evening .The Hotel manager sorted a room as no contact could be made with Hotel Direct . Not a good experience .

Excellent service, good communication , everything was as promised on the website.

Booked a train and hotel break. Outward train fine, hotel reasonable. Unfortunately they have booked us a return train that does not exist, so we're currently stranded in London trying to find an alternative way to get home. No notification from hoteldirect. Would never use them again, it has ruined our break.

Great theatre break booked good price

Very painless, a good choice of hotels and shows to choose from, will use again for sure.

Booked with ease quick arrival of documents definitely will book again

A fantastic break that was well organized. Hotel Direct were really polite and helpful. The travel accommodation and show were first class.

Booked a one night theatre break for us and 2 friends, excellent value for money, simple to use. Will definitely use again.

This is my fifth theatre break with HD & in fairness the other four were 5 star but on this occasion I felt let down. When selecting your seats for a show the website advises if you have a restricted view but no mention or warning was given that the seats in the Gallery area of the Haymarket Theatre were in fact not seats but fixed benches that resembled padded bus stop seats! These were really uncomfortable & detracted from a great show. If patrons were forewarned I would have opted for better seats albeit at a supplemented cost. As patrons we are informed on the HD website that a theatre has undergone a major upgrade but not advised if a theatre is in need of an upgrade. The whole theatre is tired & worn with grubby toilets, threadbare carpets & grubby communal areas. If I’m honest & had been given the full information I probably would have still booked but opted for better seats as the show was brilliant but I felt let down & dissatisfied on this occasion.

This was our first dealings with Hotels Direct and must say that it was an excellent company to deal with they handled rail hotel and show perfectly

Great Service. Very easy to follow instructions

They have replied saying I brought the cheapest seats. I brought a package the seats had no price. Also they say they showed the seats had restricted views yes it did bur not the 90% as is clearly stated on the theatre website. That I didn't look at until I received my confirmation THEN tells you the seats are 90% restricted. They have every opportunity to tell you this before booking but choose to do this after you brought? I do have the offer to pay another £180 . So the package will now be nearly £500 no thanks Cannot believe I have brought a package for hotel & theater, the seats say restricted view. Which is not uncommon & usually minor. It was only after i booked they then tell you the view is 90% restricted . I had an offer of changing seats for an extra £180. I asked to change to the following day where there where seats that had a restricted view but not the 90%. Say they cant do that. Will NEVER use this company again. This is an Christmas present for my husband, what a joke going to see a show that he won't be-able to see. Also on the theatre website it clearly states these seats have an 90% restricted view. So Hotel Direct are aware of this. Will let you book then give you the bad news after they have taken your money.

Great company to use who were in regular contact especially leading up to our trip. They ensured we were prepared for our trip and due to the pandemic we were reminded of requirements and conditions for the hotel and theatre making sure we were fully prepared.

Clean room with everything we needed for our overnight stay . Good location near to bus stops and tube .

Great way to book theatre/hotel package. Simple to navigate and lots of choices. Easily able to create a package within my budget and would definitely use this service again.

We were initially anxious as a rail strike was possible but the staff we spoke to were very reassuring and helpful with our concerns and in the event all went well. The package included a luxury hotel and rail travel with reserved seats and was good value and offered peace of mind as we had a human contact if needed.

We were staying in London in our motorhome to travel in from the campsite and see some shows. We thought we would fit an extra show in and noticed that Hotel Direct had a deal on where there was an overnight stay in a conveniently situated hotel with theatre tickets included. We took a punt and booked with them and shortly after the hotel reservation arrived by email followed by the theatre tickets. The whole experience was so easy and convenient. We arrived at the hotel and everything went like clockwork. The hotel was as stated very conveniently located for the theatre. We had upgraded the seats from the basic ones that were provided with the deal for a small extra fee and were very pleased with them. Next time we come to London to see another show or two we will be doing it the easy way and travel by train and book a theatre break through Hotel Direct!

Everything in one convenient package makes a wonderful experience

We booked a full hotel/theatre/rail break and the service was easy to book, well managed and perfect.

Easy to use and stress free when booking a theatre break. Will definitely use again