Need cooker hood in hurry- got it next day delivery on time and a great price too

Exactly the same delivery and driver Alec. Excellent job well done again!

Competitive price and good service especially the installation team Sam & Charlie who persevered with a tricky install - Top Guys

Easy to order and quick delivery

Fast, cheap and professional. Thank you

Would never buy from you again Admin is bad Service is atrocious

Failed to collect old freezer then send 1 man to pick up and had to get my daughter to help him

Purchased an ElectriQ fridge freezer from them and on trying to buy a spare shelf from them had the misfortune of dealing with their customer services department. An absolute joke of a company. They basically couldn't offer any spare parts information or assistance for an item only 2 1/2 yars old. I then tried to buy the same item for a model currently on sale (as they look very similar) and they couldn't provide any information on this either. Clearly they don't supply spares but wouldn't admit it. Lots of apologies and excuses but no actual help. Avoid them they are terrible. They are all part of Buy It Direct Group and have no interest in helping you.

As a regular repeat customer, the service has been fast, efficient and reliable, well done!

Still waiting for delivery. That's all. It was due to arrive on Monday so I made arrangements for someone to be available then in the afternoon you decided not to deliver it. Great Thanks. Now trying to organise for someone to be available for the next attempt. Useless delivery

Extremely rapid response, good instructions

Delivery faster than expected and no issues with order

I searched their site for a cooker chimney hood in white. However, when I looked at the description and specification details it wasn't clear so I phoned their 'premium rate' number for confirmation. Having listened to their recorded 'woffle' they agreed to check and email me. That was on the 10 Feb, but I've not had anything. Looking to see if I can contact them I see that it is only via their 'premium rate' number, so on reflection that tells me that their customer service would only ever be available - at a price! Not much cop if you have purchased something and experience a problem. 15.02.25 - I note the 'we take everything seriously' comment. So lets wait and see, maybe a normal telephone number contact with an email address would be evidence of a convincing start?

I would like to thank Holly from the customer service web chat for her professionalism, who solved my problem in a few minutes. Thank you very much!

Did what companies should do and delivered an undamaged item as described when they said they would.

Ordered on a Sunday delivered on a Monday. No qualms.

My contact with Appliances Direct was excellent. The only negative aspect was with the delivery people. They seemed to be in such a hurry that they were leaving without unpacking the fridge-freezer and had to be reminded to do so. Otherwise a five star experience. Thank you.

Easy and professional - no issues would recommend

I had very good experience with Direct Appliance. My cooker is nice and very good size. Delivery man is very caring and polite. I would recommend this company 👌🏽

Delivered quickly and communication good.