There was poor communication regarding my order. One day, I received a status update that my order was out for delivery when I was supposed to schedule a delivery. After calling Grayson to ensure I would be home to receive the order that day, no one was aware why the status was out for delivery and could not locate my order. When I finally got a delivery scheduled days later, I was given a five hour window. No one showed up and there was no communication regarding any delays. I am awaiting a call back regarding my order. I am very discouraged and disappointed in Grayson’s knowledge and service.

After looking at the bed for literally years…I finally purchased the bed. If I would have bought from our local furniture store the bed was going to cost more, plus cost in shipping, and it was going to take 6 months to 1 year to receive the bed. With Grayson, I will be getting the bed at a cheaper price, no shipping costs and will receive in about a months time. I’m so excited and cannot wait to receive it

I am frustrated bc I was told by two different customer service reps that my rug was in fact in stock and now they canceled my order

Amazing store and the service is great. Jordon is so professional and helpful. I will definitely go back and shop there.

5 Stars for Michael and Jordan!

Great customer service

Very displeased that my order will apparently not be delivered until October yet my credit card has already been charged. Doubtful Grayson is paying the supplier in full until shipment so why am I paying now? You have 4 months free use of my money and I have nothing. If there is a 4 month delay, why would I just not wait until the items are back in stock and order then? I'll be contacting PayPal.

Usefulmreal time help on the chat

Very prompt and attentive… long wait for my piece of furniture but sign of the times

Excellent communication! The rep promptly checked on availability and gave me a small break on the price. I am delighted and so excited to receive my end table 🧡

Great follow up communication on delayed shipping due to manufacturer backorder delays and ease of changing shipping address. Thanks for keeping me posted.

6 months later I have only received 1 of 2 items ordered. Delivery is a nightmare.

Very professional company. Promptly answered all my questions and concerns. I asked for white glove delivery and it went very smoothly. Thank you.

Worked with me on price and made the transaction easy. Also shipping in a reasonable time frame.

Misleading lead times

Very easy to view product and details about item, and easy to place order. The rug we chose is beautiful and we can't wait to receive it!

I did not receive a delivery reminder.

Michael was great!

Customer service is great. Very efficient and courteous. Representative was very helpful and courteous in addition to being knowledgeable.

Product came in a reasonable amount of time. Product was easy to assemble and was a great price. Customer service was extremely helpful.