I’ve submitted online offer, it was accepted. Process to complete the order was smooth and easy. The only bad thing, is I have to wait 6months for the delivery. I’m hoping it will be less and will love my furniture piece.

When I purchased the bench it stated that it was in stock. That does not appear to be correct. I continue to wait for an update. The purchase at this point is saying more than 3 weeks until it is shipped.

I made my purchased on line, but later needed a question answered. I contacted customer support, was greeted very professionally. My question was answered thoroughly and further assistance with rendered immediately.

Great service! Very helpful answering all my questions!

Online chat was super helpful!

I was nervous about buying a sofa and chairs without seeing them. I'm happy I took the chance. The set is exactly as described and more beautiful than the photo. It arrived in perfect condition and on time. I recommend Grayson Living.

Still waiting on a hutch I ordered … LAST November, and I get no recent updates .. last several months!

Everyone has been super helpful

Was hoping to get sooner rather than later

It took about a day for my second 50% payment to show up on the web page for my account. Also, I have not received information about how the furniture will be delivered--the carrier, tracking information, and so forth. The website does not include it. So, I think that the website could use improvement. The person I spoke with who took my order over the phone months ago was very nice, though. Now, I have my fingers crossed for a smooth delivery.

I had the good fortune to have Harley answer the phone when I called to get information on a piece of furniture that I was looking at on line. She was so very pleasant and at the same time was able to answer all my questions or was honest and told me she would need to talk to the manufacturer. She consistently followed up our conversations with an email. She is a rare employee to give this level of service to just a voice over the phone or a person at the receiving end of a email. Thank you Harley!

Great products, great prices, and great service!

THANK YOU✨ WE appreciate you!! Thanks for the digital sample of the table. Most helpful and very kind, patient and knowledgeable about the quality for the table.

Wonderful customer service. Very responsive. I will definitely be using this company again.

Very helpful and prompt response!

As part of a home remodel, we decided to get the Caracole Fusion 3 piece sectional. Because of scheduling we were unable to purchase last May so we contacted Grayson again in August. Every one was courteous and very helpful in tracking down the piece which was no longer on their website. They also agreed to practically match the original quote I had gotten in May. My client is quite pleased and looking forward to having the piece in her home.

Great service

Grayson Living exceeded my expectations in every way. From ordering my beautiful chairs through delivery of the chairs (and we are in Florida), everything went perfectly. The chairs are truly stunning and beautifully made. This is the first furniture purchase I’ve ever made without compromising what I really wanted. Thank you Grayson Living.

Shopping on line with Grayson has been a good experience and everything I have bought Is high quality and beautiful. My issue this time had to do with a discount. Since I am a good customer now and was purchasing a big item I thought I would try to get a discount higher than the 15% being offered and used their “make an offer” button. I was hoping to get a 20% discount since this is my fourth furniture purchase with them in the last two years and I have spent some significant money. Their counteroffer was 15.8%!! It seems silly to have a “make an offer” option and not make a serious counteroffer. Just remove it. It was a waste of my time.

Excellent customer service? Very helpful.