Product is amazing. Works well on my thick hair. Had no problem with delivery. Definitely will be purchasing in the future

Delivery service was prompt and professional. The product has only been used once but appears to be of good quality and definitely value for money.

Arrived quickly. Loved the shampoo and conditioner. The styling cream holds my curls with no frizz

Order placed on 29/11 paid £6 for what I believed was next day delivery. Delivery company contacted me to say apologies delivery was delayed and would not be next day, so I contacted Beauty works. They denied I had paid for next day delivery. Yet when Hermes delivered the parcel 48hrs later it had two large stickers on it saying NEXT DAY DELIVERY and Hermes confirmed I had paid for their next day delivery service that was unfortunately delayed. Eventually Beauty works refunded my delivery charge. As it arrived too late I immediately returned the products.Their return portal was not working, so I had to then send it to the address they provided me via Whatsapp customer service and pay to have it returned via Royal Mail tracked and signed for delivery. I sent it on 29/11and it was delivered and signed for on 2/12 by beauty works (I have Royal Mail picture and tracking confirmation of delivery) I have had no email to confirm they have received the parcel (although when I chased via Whatsapp customer service, they initially denied then confirmed receipt) and still no refund even though they now received the parcel 2 weeks ago. Overall very poor customer service, my order was >£100. Their delivery process and refund process do not match up to what is expected of a company of this size.

Good bought for my daughter's

Frustratingly my order did not arrive. This was due to the courier rather than Beautyworks themselves. Once contact had been established Lucy from the customer service team was very understanding and arranged for a refund of the item along with some goodies to be delivered for the inconvenience. ☺️ Thanks Lucy.

Quick delivery, brilliant product

Good quality

hiya sorry to say but the boxes came damaged a little annoyed because it is for a christmas present and thought it would be nice but not the box is damaged

Great website great product and fantastic delivery service.

I was extremely looking forward to get my parcel.Especialy when i saw you do have an option for a speed delivery.I placed my last minute order and happily paid £28 huge amount,but very unfortunately my parcel arrived neither before 1pm on Sat neither Sunday or Monday.I only got it on Tuesday. No help with my request about a rip off money for delivery service offered,very cross and very dissapointed.By the way to return my parcel back i have to pay another £7 ,Just Merry Christmas everyone and be careful with surprises behind a great and speedy delivery,and very expensive.

When we thought our parcel was gone forever sit was stolen from our doorstep Beauty works totally understood our sadness and sent out replacement straight away Thank you

Ordering was easy and item was delivered on time excellent service i am unable to review product as it is a xmas gift.

I absolutely loved my hair extensions, they made me feel so special on my wedding day! I got so many compliments and wouldn't hesitate to buy some again for a special occasion. I ordered them three weeks before my wedding and with nearly a week to go, I hadn't heard anything and was getting worried they wouldn't turn up in time for the wedding. I contacted Beauty Works via their WhatsApp help page and I can't fault the customer service from Ella. She was quick at responding and ordered a new set of extensions for me, as the original ones I'd ordered had gotten stuck somehow along with dispatch! I am so so grateful to Ella as without her quick assistance I wouldn't have had extensions for my wedding! I felt so beautiful on my special day and a large part of this was due to the extensions. Thanks a million, Ella!

Great value and quick delivery

Good value, quick delivery, very happy

Thank you to Joe for dealing with my missing item promptly x

Absolutely amazing, I have no words on how good this brand is. Had an issue with my current AERIS Multi-Styler and contacted customer service who were very helpful and sent me a brand new one with no cost at all. Will always be repurchasing from this this brand!!

My first time shopping with Beauty Works and I encountered a small issue, the customer service with this company is exceptional! I filled the form on the website and got a reply straight away, Ellie went above and beyond to help me and fixed my problem very quickly keeping me up to date on the entire process. I wouldn’t hesitate to purchase again.

I have always had a great experience with beauty works as order through them weekly! so when Evri lost my order i was shocked but Joe from customer services cos on the case quickly and a new ordered had arrived the next day with no problem! thanks very much joe!