The speed of From Enquiry to Onboarding.

Lady was polite and helpful

Terrible online service, terrible customer service, unnecessarily difficult and somehow a tenant from a completely different flat is listed as a housemate for our energy bill? How did that even happen

Torture! Not allowing the account to be closed. The staff are like robots repeating it will be dealt with next week. OK its now 3 weeks - how difficult is it to send the bill so that it can be paid and the account closed. Managers do not answer the phone either! THINK CAREFULLY BEFORE YOU OPEN AN ACCOUNT AS CLOSING IT WILL NOT BE EASY

I was on the phone for around 40 minutes with a lady called Amber. For the full duration of the call she was nothing but understanding, kind and helpful. An absolute credit to her team and her manager. She worked endlessly to resolve the situation at hand - which she did in fact do. Her help highly appreciated and someone who has my upmost respect.

Overpriced

Terrible, misleading, I tried to cancel already once but said I already agreed to sign up which I wasn’t aware of because I clicked on a button without even paying for anything. Then got quoted £140 a month which I thought was okay didn’t complain and agreed, while also setting up a payment plan on the side for first three months which is good. However got an email today yaht my second tennant hasn’t set up payment, so I called and it turns out it’s £140 per person which is ridiculous and I never was told that it was per person once in the phone call. No doubt will be cancelling but I no doubt they’re going to expect me to pay the £400-£600 in one go, unless they agree to let me go and pay monthly. I have only lived there for three months too and already it’s this bad.

Very friendly and helpful staff

The woman I spoke to over the phone was so helpful and kind and made the experience a positive one.

I’ve just come off a phone call with Joe about signing a property on to the £20.18 a month water, electricity and gas package. He was very helpful and explained everything I needed to know. He also has added us to the smart meter list so that we can be fitted with this instead of our credit meter.

Excellent customer service - Aaliyah went beyond and above my expectations. Thank you!

great customer service, really responsive and helped solve my issues very quickly.

Called me up and salesman joe was very nice helped me with any questions I had

Huddle's customer services are just exceptional! Such a convenient service and made our lives so much easier. Great company all round.

Convenient but super expensive, rates and standing order charges. Energy graphs not updated regularly enough. Final usage graphs say I’m in under use by £1300 so expect that back at end of contract but no only due £630 ? Very misleading information for students. Prices/usage rates constantly changing. No reduction in price from 1st July when every other energy company reduced theirs. Quick end of tenancy statement but still expect payment of my money within one month.

Terrible communication, gave me the wrong quote multiple times. Then demands a hefty cancellation fee and try’s to justify it by claiming I was informed which I Wasn’t. Company that robs students and tries to justify it. Don’t use huddle.

Dealing with my sons final account for his student room , Jade helped so much. She kept me informed and ensured a fast and smooth refund transition. Both my sons have used huddle during their university time and I would highly recommend them.

Difficult to navigate the account sign-up. Could not change dates to be appropriate for when our tenancy started. Could not change tenancy details it automatically filled out old tenants details that were wrong. Misleading price quotes. Inappropriately assumed we were splitting the bill

Spoke to Joe on the phone today, he helped me navigate my choices and provided insightful and helpful information. Amazing customer service! Thankyou.

Was given the wrong quotations multiple times, not the sales guys fault as the system had the wrong information but shouldnt have, joes a nice guy tho