Low ball offer on an expensive bike that has hardly been used and payable in store credit. **Updated as per Cycle Exchange reply, I accept that it is an older model, but I am struggling to find even the new one in large stock numbers and for no where near the reductions levels you seem to be implying. Given as you felt the need to justify I would argue that there is an element of service missing. Good luck with your business model.**

Great service , these guys are great ! Bought a bike and had a 20 check over whilst I waited

Great service and product price thanks

Really straight forward easy purchase

Great product, as described, looked like new. Very happy.

good and fest responses

They replied to my emails quickly. Very professional, polite, respectful. I run a business and they have reminded me how you should act . I would certainly recommend them to anyone !!!

A great experience purchasing through Cycle Exchange; super knowledgeable & friendly team, with great deals to be had. No hesitation in recommending.

Lovely set of wheels in new condition and fast delivery

Fast delivery, good packaging and products in condition described on website.

Helped me with everything I needed quickly and professionally.

Some little mix ups with organising delivery but staff very easy to deal with. Delivery was very pleasant. Driver a cyclist himself with nice conversation and a very nice experience. Shame the the gears weren’t very well indexed - I will have to rework because the gears are jumping on first ride. However, bike is excellent and very good value.

Josh was fantastic and a great help.

Cycle Exchange were friendly, efficient and professional. The bike is a dream. I am very happy with my purchase. Thank you CE.

Outstanding product, speedy delivery and the best customer service for bike wear fantastic thankyou 5 star!

Happy with the product and the the delivery

Not the best first time customer experience as the security tag was left in the garment so sent back for full refund. But a genuine error I think and sometimes these things happen. Returns process was easy!

Great Communication & Fair Exchange Price, helpful guys with nice products.

Excellent service from CE.super quick dispatch and delivery.Highly recommend.

I wrote a previous review which I thought merited 3 stars, mainly due to a few niggles which diluted the overall buying experience. I am now writing an update and upping my review to 5 stars unequivocally. Here are the reasons; 1. Cycle exchange wrote back very promptly and addressed my concerns. 2. They explained in clear terms the reason for the downgrade in exchange value for my particular bike. 3. An apology was made concerning the packaging had come adrift, which as it happened, was not their fault and the fact that they try and minimise use of plastic wrapping materials. 4. They mentioned having used different couriers depending on the circumstances. Parcelforce’s lack of communication is out of their control, which I understand. 5. Finally, as a gesture of goodwill, they offered me a £100 refund. So, In summary, that is fantastic customer service and reminder that sometimes, the customer him/her self needs reminding that certain things are outside the reseller’s control. I totally get that and take it in the right spirit. Well done to Cycle Exchange. Many other companies would do well to look at this and follow the example.