I purchased a wicker coffin from Think Willow for my mother's funeral. The coffin was lovely and well made ... and under half the price of buying from the funeral director. Coffin details were checked by Willow with my funeral director and delivered direct. There was a problem with the nameplate, but when pointed out I was instantly reimbursed without even requesting. All communication with Willow was quick and friendly. I would definitely recommend for both quality of coffin and service.

Personal responsive efficient and cost effective service. thank you

Excellent customer service and the willow casket was beautifully made, thank you

Not something you usually think to shop around for but our funeral director was very keen to send us down the traditional coffin route.... we wanted Mum to have a wicker one so he gave us a photograph of their catalogue but it had no prices other than they started at £850. We simply googled “willow Cromer light” which was the name of the one we liked on the funeral directors photo and the Think Willow site came up showing the exact coffin but the for £350 less. I ordered online, they spoke to our funeral director to make sure we’d ordered the right size... the name plate across the front was simply and beautifully done.... We were delighted with the service. Don’t want to have to use them again soon but highly recommend them to anyone who does.

ordered online and derrick from willow confirmed by phone what i needed,sent out same day and delivered few days later,excellent service,recommend

I ordered my grandmother’s willow casket online . It was very easy , even for a techno-phobe like me . Derek confirmed my order and talked me through the process. Her coffin arrived at the funeral directors in perfect condition on the correct day and on time . What a wonderful company to deal with . I can highly recommend

The willow coffin for my Mom was absolutely beautiful. The craftsmanship and detail was perfect. Even the wooden nameplate felt special. From making my enquiry to delivery was made easy and everything went to plan. I was kept informed of every stage. The handmade coffin made us feel at ease. Our whole family have decided this is the coffin we will all have. A special thanks to Derrick for his personal service.

As a family we would like to thank you for supplying us with a wonderful cardboard coffin, it was exactly what our dad would have wanted. And thank you for your professional approach, it helps Thank you Dean

Very pleased with coffin. Looked fantastic and enviromentally friendly as we wanted. Thank you for your service. Will reccommend 😀

It has taken a while for me to wrote this. James carbino was my dad, my hero and my king. He Sadley passed away, and I cannot thank you ALL enough for the beautiful send off you gave my dad. It was perfect in every way. Debbie thank you for your words to my mum she needed that strength. You demanded ( in a lively way) so much order and respect without saying to much, your team they are a credit to you and the company. You led him out the way he wanted. So thank you to you all x Maxine Carbino.

Great Coffin thank you so much

A lovely quality coffin at a fraction of the cost from the funeral parlour. A superb service, checked size was correct with funeral directors and corrected the order free of charge. An extremely reassuring service when you are at your most vulnerable. Website has some useful information too. An all round excellent product and service. Highly recommend.

I would sincerely like to thank Debbie and her staff for the very professional service they gave my husband James Carbino. I have never ever seen this sort of service from anyone. They treated us with compassion from start to end. A BIG thank you Debbie. I also want to thank Tracy and brenda at willow at burnt ash. They also were very kind and so helpful. Best wishes to all from Sandra & family

Not the cheapest but the service justifies the extra.

Excellent service, super quick delivery and a beautiful coffin - made a totally sad day just a little bit beautiful. Our darling Mother was safe in and eco friendly casket wrapped in beautiful flowers. Thank you to a Willow for an effortless process and a wonderful experience.

Very fast service. Did exactly what they promised. Produce exactly as seen & described on web site. It was a relief at a sad time.

For the most part a good service, but the website stated that the coffin size would automatically be checked with the funeral director before dispatch. I was in the funeral home when the delivery was checked but no check on size until director asked. I had ordered a random size since I didn’t know what we needed, that would have arrived without the intervention of my director, leaving me with a problem at a time I needed none, burying your wife is stressful enough.

Brilliant service and the coffin was exactly as we had hoped. Very thoughtful communication at a difficult time. Really appreciate the service from this company.

Excellent. We referred to it as my husband's 'willow bed', so lined it with a sheep skin rug and rested his head on a feather pillow.

Ordered a Willow coffin, very prompt and efficient delivery. Think Willow kept in touch with myself and the funeral directors through out the process. I was very impressed.