Couldn't do it on time, but when I realised I had sent a parcel to my sister instead of my mum they were very helpful in trying to change destination for me. Excellent customer service.

This was our first time using WineOnline and we will definitely be return customers. We placed two orders for Christmas gifts and found the choice of products and the price range excellent. The goods were delivered on time and the tracking system was very efficient. The only reason for holding back one star is that we waited a few days to order a product that was sold out but which we were told would definitely be back in stock - it failed to arrive. We selected something else that we were very happy with but were slightly disappointed and worried then that it would not be delivered for Christmas (happily it was). It would have been better to say that arrival of the product couldn't be guaranteed. The customer service agent did suggest other products which were outside our budget. Better to recommend things closer to budget if something not available. Overall, we were very happy as were the recipients of the gifts. We will use again and we have no hesitation recommending WineOnline.ie to our family and friends.

Paypal was my only problem?????????????

Excellent Service Provided I would like to thank Wine online for existing! I was surprised at how quickly the wine arrived to its destination, just in time for the holidays. The best part is...it can be sent at any given time for any ocassion! The wine sets are very nice and affordable and the service was impeccable. I will definitely be ordering again! Thank you, Lilliana

From the very interesting selection to the wonderful on time delivery Wineonline blows me away every year ..thanks

I ordered a case with the understanding that it would be delivered by friday, 22 December. Ordering experience was great and Will offered to substitute the bottles of white for a red of equal value. By Friday afternoon, there was no wine and no word from the company. I called and they told me honestly (which was appreciated) that they had no idea where our order was- they would look and call back. 3 phone calls (from me) later, they confirmed they would refill it and deliver it by Saturday. They came Friday night, without the exact order but wine got there anyway. I think they are still working out the kinks in the process. Very nice but not reliable.

Delivered on time, even though I had omitted some details from the order. Happy to recommend!

I ordered ,I paid ,you delivered , what’s not to love . Wine was great I hear .

great product and service

The customer service is top notch and so fast. That is why I continue to order from them

Received my wine in speedy time for Christmas. The selection was lovely, I was extremely impressed with my purchase of the Virgin wine package considering I got €60 discount voucher from a Russell Hobbs product.

The wines ordered werent in stock. I guess at this stage it is possible to link the warehouse to the web page to avoid this problem. The staff followed up with an alternative via e mail which was good, but subsequent phone call where i requested pricing on some additional alternatives were not followed up. Hence no purchase ☹

I have always found wineonline excellent, the wine is great and communication fantastic. I will continue to use wineonline. Very happy with the service they provide.

Friendly and efficient dispatch of high quality, well-priced wine.

Ordered a special bottle of champagne, it wasn't available and instead of informing me of that they simply delivered a totally different vintage which is worth approx €70 less based on other websites. When I telephoned all they said they could do was take it back. With one working day to go before Christmas I think this is an absolutely appalling way to treat a customer spending €200. Changed their website after the event to reflect the new vintage but have a screenshot of order and email also confirms it. No time to go about doing anything else and they didn't offer any real solution or part refund based on the value of the item. Will never order from this shop again and advise others to look elsewhere!

The ordering was very good and easy to use. However, I was then informed that my purchase (post payment) was not available. I was offered a replacement, which was good. My replacement was not confirmed, despite me chasing. My gift was delivered and I still do not know what was delivered! Not what I was expecting. I will not be ordering again.

Fantastic Service

As always, service is excellent and best value pricing, a hard combination to find anywhere. Wineonline.ie definitely get it right every time.

The wine advertised was 2012, and I received an inferior vintage of 2013. This is why I gave a low rating, however I didn't give 1 star as the service from payment to delivery was very good.

It was late in the evening and a member of the Wineonline.ie team was able to assist me with my query/order. A good, well-run business, I will certainly be doing business with them again and can undoubtedly recommend them. Thank you Wineonline.ie!