Ordered Napoleon Prestige Pro 665 from them...BBQ was nearly £800 cheaper than elsewhere! staff member we spoke to on the phone when we ordered was VERY knowledgeable and helpful. BBQ arrived a couple of days later as promised - delivery driver was extremely helpful and even used his motorised pallet truck to get the BBQ into the garden for us (it weighs 150kg!). Thoroughly recommend BBQ world and would definitely buy from them again. First class service.

I’ve used Dawsons department store (of which this is part of) a number of times for homewares and always found their service to be excellent, which is the main reason I decided to give Bbqworld a try. They didn’t disappoint. Good price for the bbq we wanted (much less than amazon, garden centres etc) and included free next day postage with DPD. Tracked delivery and a one hour delivery slot. Order arrived exactly as promised. Happy customer:)

Their website offers to look at prices if you see items cheaper and they will deal with it. I saw a number of Broil King items cheaper from other suppliers and let them know. I received no response. When the package came the items were covered in black dust and we had to clean all cartons before handling.

Ordered a birthday present for my wife which was delivered in a box that had opened in transit. Ruined the surprise so returned the item which was a hassle. Then was told by the shop I would not be refunded the postage which was a bit insulting. Customer service advised me that my wife should have refused the delivery. Not good

Had a great experience with BBQWorld when buying our new Weber Genesis ii-E 310. They went above and beyond to give exception customer service and i would highly recommend using them! Hopefully the bbq will be as good as their service

I have bought bedding from Dawsons on the online store. I can't tell you how happy I am with their products. The quality is excellent. Just on my fourth set of bedding. It generally comes next day with a tracked parcel so you know what time to expect it. Thanks ever so much.

INSPECT CAREFULLY and KEEP PACKAGING. Last Easter we ordered Kettler Palma Corner Set from Dawson’s, plus a table, parasol, cushion box, covers, etc. The whole experience was a FIASCO. We had to be available for five different deliveries, three lorries and two DPD vans. It arrived piecemeal, the order was wrong, some of the items had been repackaged with miles of cellotape in filthy, damaged and torn, tatty boxes with faded labels you could hardly read. They insisted it was brand new. What a joke. We think it was ex shop floor or damaged goods they were trying to get rid of. Different years of manufacture, different batch no’s. etc. Hence different colour hues, some with yellowish tinge. We sent photos and informed Kettler, no reply from letter to Dawson’s M.D. FULL REFUND given immediately but no apology!!! Be aware, if you change your mind after delivery returns are at YOUR EXPENSE. Our local garden centre had two brand new identical Kettler corner sets, factory boxed in immaculate condition, in their end of season sale!! Will buy locally in future for the same price. Good luck!

Great site and easy ordering. Fabulous customer services going beyond and above to ensure smooth and timely delivery .

This is the first time that we have dealt with this company and it certainly won't be the last! Goods supplied quickly and correctly, we were kept informed throughout the delivery process, excellent service. They set a great example of how suppliers should treat their customers, as good if not better then John Lewis! Well done Dawsons.

Having read a few reviews i was slightly concerned after i had purchased the items that they may not be in stock so I got in touch via email with their customer service dept. I got a response back within 10 minutes which i think is outstanding, in the email i received all the details regarding the items not only them being in stock but the delivery date, courier details etc The items have arrived today and i couldnt be happier. They were items of Denby crockery, boxed, bubble wrapped and packed with wraping in a way nothing could move, infact it was a struggle to get the Denby box out of the carrier box. Excellent service absolutely 5* and not a shadow of a doubt i would use them again and recommend to friends and family.

I have purchased a few items for delivery on two occasions. Both times the service has been flawless and prompt. Each of the orders were well packed and arrived with DPD in a perfect condition.

I've bought several lots of bed linen, outdoor furniture and pottery over the years and I've always been very happy with the products and delivery. Had to return a duvet set last week (I didn't like the colour). I didn't realise they didn't do free returns as I'd never returned anything before, so return was expensive but that was my fault for not checking beforehand, but. they let me know within a few days that my account had been credited. Good company selling good branded products at excellent prices.

Brilliant selection of bbq’s and accessories. Best prices on the net, fast delivery. I would highly recommend and will be using this site again

I shopped around and Bbqworld offered the best price, including delivery. For a minimal charge of £1, it was delivered the following day on a Saturday. Very impressed with the delivery and packing and will certainly order more from them in the future

Carri Chef delivered today by DPD - minutes to assemble and used it straight away and then packed it back up after cleaning down the bits. 10 out of 10 for this one

Consistently 5 stars. Used this company's website several times now for purchase of Denby tableware. Heavy, fragile and tricky stuff to post. Good website, excellent products at fantastic prices, good communications, superb service and peerless reliability. What more can one ask? Order with confidence, you will not be disappointed.

Excellent, speedy communication, arranged a replacement for a mug which arrived broken, excellent customer service.

I was hesitant to order because of the reviews here, but I have no complaints at all! I ordered a product in the run-up to Christmas (19th) and received it the next day. Was the cheapest price I could find by far. Will be using this company again.

I was very dubious after putting in my order and then reading all the reviews on here, but I received my order with no issues. Delivered by dpd who gave me a time slot, packaging and my item were perfect

This shop has the worst customer service, they don't care about customers at all. There was an issue with the order, it never got delivered, and instead of apologies or trying to do something to fix an error, all you get is a complete ignorance. They just don't deserve customers, please avoid avoid at all costs!