Brought a Sunbeam drip coffee machine online. First off, they sent a tracking number that didn't work, and then the coffee machine arrived upside down, in the box. Usually most companies send items in a package box with bubble wrap. Anyway the glass jug was broken due to poor packaging. I contacted them through email, and I did get a quick response quickly but because of their weird system, its up to the branch who sent the item to handle refunds and replacements. I sent so many emails and was told the Hamilton branch would contact me back, they never did! I don't live in Hamilton, its a 30 minute drive. Will never buy from them again.

Rao and Tré from the Timaru store helped me with the purchase of my new Iphone 15 Pro. They were extremely helpful and I feel both went over and above to sort everything out, transferring information perfectly, ensuring I had the right accessories to fitting the screen protector (not a bubble in sight lol and perfectly aligned!) Fabulous couple of guys and I think as employers you are very fortunate to have them. Rao has also previously installed and configured an Orbi Wifi Router System in our house and was absolutely fabulous to deal with, extremely knowledgeable and polite. It was a pleasure to have him carry out the work. All in all the service was everything and more. A great place to shop and know you are getting the best advice and service. THANKYOU!

I'm writing in regards to the health risk that your company put myself and family at risk of today. After having poor service with a repair that was suppose to have been completed within 2week to be informed that it would most likely to be another 2week - after I've had to phone to chase up what was happening, and then asking for a loan coffee machine as my husband wasn't even offered one , I picked up this loan machine , full of mold!!! And moldy beans A milk flother with soured milk in it. (If only I could describe the smell) And at least a hour of cleaning it which I should attach my hourly rate plus penal rates for a Saturday and petrol costs for picking it up for the pleasure that it did to my nostrils and eyes and bio hazard to my kitchen. After spending at least over 30k Over a period of time through Harvey Norman I'm going to be reconsidering any future purchases going forward. I would love to hear how you are going to rectify my loss of time and a Saturday afternoon. Coffee machine was the top of the line De'Longhi that was being repaired worth over 1k & If I could attach photos to this review of the mold infested loan machine I would. Update as of 21-7-24 I was contacted and a new machine was issued and replaced our broken machine and personally dropped off which was greatly appreciated

Patrick, The Bedding Specialist at Hastings Harvey Norman has restored my faith in Customer Service with his 'can do' attitude. I was desperate in getting 2 x Red Car Beds for my kids whose birthdays are 3 weeks away. Living in Hamilton where no stock was available posed a problem as Hastings store had 2 in stock but the Hamilton Specialist explained that 3 to 4 weeks is the delivery timeframe. Feeling despondent, I called Hastings Harvey Norman for help as they had 2 in stock and nothing was available elsewhere. The call was directed to Patrick Moniz, a Bedding Specialist who would check on a possible transfer to Hamilton in a shorter timeframe as the surprise beds were needed in 2 weeks! Patrick promised to try for sooner and prepared the beds for postage and tracked my purchase throughout its journey to Hamilton. The beds arrived a week later, 2 weeks prior to expectation! We as a family are so pleased with Patrick's efforts and wish that he gets some recognition for his amazing Customer Service! Thanks Patrick for making this special gift to my boys your priority, you're a Super Star! Please know that we will definitely thank you personally someday when doing a road trip from Hamilton to Hastings. If anyone needs expert bedding advice, someone who goes the extra mile, someone who is friendly yet professional, empathetic and has a very helpful attitude then ask for Patrick Moniz the Bedding Specialist, you won't be disappointed! Thumbs up to Patrick!

Online ordering……Took ages for the order to arrive and was the wrong item.

I have purchased many things from Harvey Norman from furniture to computers to iPads etc the last time I went and unfortunately will never go back was the absolute worst experience ever, my husband was undergoing cancer treatment we were wearing masks we went in to purchase an Everdure outdoor kitchen we were standing there for over 15 minutes while the staff were standing around talking to each other and laughing looking in our direction and not one person came to see if we needed help we left after waiting for 20 minutes and purchased a similar outdoor kitchen elsewhere I called the store when we left and told the gentleman that answered the phone we wanted to purchase the Everdure outdoor kitchen he literally begged us to go back unfortunately for them they missed out on a big sale

Got he Heston bar b Que $1100.00. 1 month in after cleaning with spray and wipe the indication for the burner dials wiped off. Not painted on or etched in but appears to be applied by marker. Another month in and the paint is wiping off due to the heat really poorly made. Harvey Norman not interested in warranty as they said we should only have used baking soda to clean. can’t understand this as this is abrasive. Completely unsatisfactory result. Bad product even worse service Palmerston North

Many health features of the Galaxy Watch 6 don't work if you don't have a Samsung phone. Staff never volunteer information to make sure you have got the right product, what a waste of several hundred dollars.

I have been more than impressed by the service given by two staff members at Harvey Norman Mt Wellington. Firstly, I would like to praise Alex - from the Kitchen appliances department - who helped me choose the right fridge with so much professionalism, knowledge, patience, and kindness. He went the extra mile to accommodate my needs and organise everything in a timely manner. I have been really impressed by Alex. I would also like to praise Michael - from the Music/TV/Stereo Department - who was also extremely professional and helpful. Knows his product, is able to give wise advice, and obviously loves his job. I would highly recommend them both. Harvey Norman does not only sell quality products, but also have top sales people.

I bought a tripod and decided not to use it and returned it to the shop. I was told that there was only two people at the store who could complete the return and neither was in the shop so I had to go back. When I returned they couldn't complete the transaction so I had to email them with my full bank details, when I enquired why it hadn't been completed after two days I was told there was no managers in store that day, so I've given them two more days and still no refund has been made. Really poor service for a company of that size

We purchased the "Laptops Perfect for Students" laptop. It was the Acer Aspire 3 14" Laptop - Intel Celeron 4GB-RAM 128GB-SSD (A314-35-C40Y). It is a load of rubbish and not suitable for Students as it is far too flimsy. The screen was damaged within two days. We returned it to Harvey Norman, repairs would cost $500 for parts and $150 for labour. This is criminal, the screen cost more than the entire laptop, and then labour on top! Harvey Norman, you should back your products...a flimsy laptop like this is not "Perfect for Students". You should be ashamed of yourself. You have lost one customer and hopefully many more. You don't deserve to be in buiness with customer support like that.

The customer service in the Waiwakaiho Store New Plymouth is good when you're purchasing your items in the phones, computers etc BUT when you bring the item back your met with rude bullying. I was accused of purchasing the item elsewhere and continually over talked. They've invoiced me incorrectly so will not stand by the warranty of the item in future. He was apparently the 2IC of the department. I'll never return

Palmerston North staff at the photo centre were most UNHELPFUL.. neveragain they need to realise other stores offer great service

Blenheim Harvey Norman Customer Service is great. Everything we buy from Harvey Norman. My house can be called Hervey Norman. Recently I bought a Pillow- very good pillow was recommended by Luke Ryder who works the department of beds, sheets, Pillow cases and other bedroom necessities. I am enjoying the pillow which I feel my neck is feeling good - My Bambi - $199.00, Symmetry Memory Foam pillow - medium. Thanks goes to Luke Ryder- Blenheim Harvey Norman Store. Thank you.

If there was a zero rating, that's what Harvey Norman would get!! I bought a reclining couch 10 months ago, after 5 months it stopped working. After contacting the manager and several emails later, they refused to fix the problem. It wasn't until I contacted a lawyer and threatened legal action, did they finally agree to fix it. 5 months of stress!! Very disappointing as I have shopped at Harvey Norman, Hastings for years, but I will never shop there again after this experience.

Very happy with our Samsung Bespoke Jet Elite Extra Vac Stick, already proving that it is a quality product. We would like to thank Riqi who was the Sales Assistant at The Crossing, Tauranga. He should be commended on his professional and friendly attitude. Nothing was too much trouble, which in this day and age is rare. Thanks Riqi, you made our shopping experience a pleasure.

Cannot rate the team at Harvey Norman Wairau Park highly enough. Bought an oven back in April which sat in my garage until my renovation was ready for install on the Thursday before Christmas. When I tried to open the oven on the Friday it wouldn’t open. Harvey Norman were amazing - had a technician out to look at it within 2 hours, tried replacement parts, confirmed it as a major fault and an out of box failure and then the Wairau Park team swung into action. They found me a solution with a replacement oven, had it delivered, the faulty one removed and had a sparky round to fit the new one all by 5pm. Outstanding service and they went above and beyond to get me a good price. Thank you so much team!

Online purchase of computer, delivery to ChCh. Had to return as I’d ordered the wrong one. Returned unopened and with receipt to Harvey Norman Columbo, who couldnt process the refund, even though it had the receipt and is unopened. Has to be sent all the way back to Ashburton! The lady was lovely, explaining that is their process. So I explained their processes need reviewing and will never purchase from them again.

I purchased a Westinghouse hob along with other items from HARVEY NORMAN, TAKANINI in June 2023. Although fitted in August into a new build house, it was not used until November and probably only a dozen or so times even then. It came without a box but was cosmetically fine along with 12 month warranty, just like any other new product. Unfortunately it broke down last night and they are unable to get anyone to come out until AFTER Christmas 28 December (they did offer to let me borrow a single portable induction hob which I am sure will be most helpful cooking lunch for 12 on Christmas day! To add insult to injury, although I paid over $1,000 for it, the Manager's response to my email was that it was a Grade C. I didn't know that because it was "heavily reduced" that it's durability should be any less than any other item sold in their store or that Grade C was a euphuism for "don't be surprised if it breaks down". If that had been the case then I would not have purchased it. So beware, ask the right questions or better still, AVOID Harvey Norman at Takanini.

Where to start!! K..I bought a Miele washing & drying machine.. I asked if I needed to hire a plumber they said no Miele will install.. well that tuned out to be a disaster of unqualified installers which resulted in a broken tap & a flood .. that has since been resolved by Miele after some tussles!!.. many thanks However the sales rep at Harvey Norman Mt Mount Wellington said to cover warranty of my Miele appliances I needed to BUY a 'Monster Power protector' to protect my new appliances of power surges !! However when the Plumber came to repair/sort out Miele's installers blunder he said I definitely did not need this (however the packet is now open) & had been plugged in so the plumber removed it .. I spoke with Miele who said clearly it says on page 7 of their manual NOT to use a multi socket adapter or extension lead. 1// the Miele installers installed it !! 2// | only ever found out after I bought my appliance & they left the manuals for me to read yes after it had been installed!! 3// Miele replied it's clearly says .. yes BUT you had your reps sell it to me under threat of void of warranty.. 4// I would like a refund .. none was offered & of course you can have your Monster Power protector back .. (we are working everyday at this time of year like many ..so returning to argue my rights as a consumer has not been a priority but is still one of principal and my right of returning a product open or closed that I was sold under false pretences!! Still stands )