Sales rep, Dare Adenuga, was incredibly helpful and processed my order swiftly and without delay. 5 stars from me!

Great design and helpful staff

We have been delighted by the positive and prompt response from the OriginalBTC Team. Orders placed one day, delivered the next. Excellent, courteous and professional service - thank you.

Chris is great. He is so accommodating and generous with his time. He is also very knowledgeable about the products.

Delivered quickly!

Excellent and prompt service...as always. The product is even better!

Fantastic service .Great British company

Light Fittings. I recently purchased two outdoor lights and a picture light. Though relatively expensive, it was definitely worth paying the extra for outstanding quality and finish.

Mann prismatic wall lights. Immediate despatch… beautiful/ quality product…. Industrial elegance. Will look fabulous directionally lighting up a new kitchen island. Delighted.

Love the design, shopping online was straightforward, shipping to the EU not complicated at all! Haven’t fixed the products yet… so let’s hope that experience will be just as good!

I know they are hand made & hand finished but all 3 pendant light shades are different and I would have thought for the price of them there would be some sort of continuity so only a 3 star rating from us .

The fitting arrived on time and quality and finish was excellent as expected.

Love my BTC Lighting. Great quality and substantial. Has lasted long outside too!

Everything worked out well

Excellent product and excellent service.

I was really pleased to see that the Cobb Rise and Fall Pendant shade is sold individually, (my shade was broken by accident). It is a timeless piece that is really versatile given its mobility. Sarah Honey in sales was incredibly helpful in arranging that the shade was sent as soon as possible to a London address in order for it to travel with family in hand luggage to South Africa. Thanks to her swift and clear communication and arrangements the shade was delivered in good time.

Great quality and stylish lights.

I needs some replacement parts for my lamp. Everything went smoothly and my parts were delivered very efficiently.

Good quality, made in the UK. You pay for what you get and I have several Original BTC light fittings

My cat accidentally broke the shade of my Cosmos dimple lamp which we have had since 2005. I contacted the Original BTC service department via the website and received a reply from Sarah within 12 hours. She explained how the replacement system worked and accepted my payment by BACS. 2 days later, the replacement shade arrived, very carefully wrapped. It fits perfectly. Your products might be considered to be expensive. But they are beautifully designed, last many years and have parts that can be replaced. I'm very grateful I bought such a design icon from you. Thank you.