After having expressed my deepest disappointment I finally received an email (after more than 4 weeks) with an offer of a refund. Again nothing is happening. Question is do you actually have a customer service or are you just an app with "fake" customer service. Avoid unless you don't care about quality!

Zipjet used to be great but now it is Laundrapp I would not recommend using. I have been a customer over the past couple of years and placed an order for pickup, as I normally do before traveling, on Sunday for delivery on Tuesday evening. I waited at home during the pickup window and then it was past the pickup time. After a while, without a call or anything, I received a email and text letting me know their driver was running "severely late" and they canceled my order! I don't recommend using - the prices are through the roof and if they are going to treat customers the way they treated me and are not able to provide a reliable service, then the cost isn't justified.

Excellent app.

Really pleased each time I used Laundrapp. Door to door service, perfectly ironed. Thank you!

First time using the app. Booked a pick up got 9am - 10am..... at 11am the driver still hadn't arrived. I joined an online chat with an agent who assured me the driver was 10 minutes away and offered £5 discount. at 11.15am I received a text message saying the pick up was cancelled. So I waited in all morning for nothing and paid £20 upfront?! Terrible, terrible service - AVOID

Absolute Joke! Do not Use, Awful service. So firstly they arrived 3 hours late for collection. I was understanding due to a major incident that took place in the City last Friday. But then i've booked the 9-5 Special offer which was 2 Piece (Trouser and a Blazer) and 5 shirts for £20. I was then charged £27.50 because the Trouser and Blazer wasn't a matching pair! This wasn't made very clear at the time of booking but then later found out in the FA questions that it had to be a matching pair. This to me sounds an excuse to whack on an extra charge on the order. And then my order was suppose to arrive yesterday, but i had a message saying the attempted delivery failed when i was in all day. I'm still waiting for someone to email me or call me as to what has gone wrong and when i will get my clothes back!

Very good service. They let you know if they are late/cancelled and give discount if so.

Great Service. Extremely Efficient and Professional

Collection and delivery time schedule which I'm getting through app are too late. Can it be between 7pm and 09.30 pm please?

Good service, but the morning delivery is never on time

Always on time - polite and efficient. Defintely recommended for young professionals.

Great service, very convenient and excellent quality!

Very good service - my only complaint is how they handle changes in pick up/delivery times (should be in the app or by text, not by email).

Frequently late or changes pick up / drop off.

Laundrapp is a lifesaver while traveling. I use it all the time. It beats standing in a laundry room, hoping for a machine to be free. Highly recommend this service if you're in the UK.

Great service! Great laundry! Punctual!

My pillow cases came back dirty for the second time in a row. First time I gave them the benefit of the doubt and they re-washed them. The second time, I just re-washed them myself.

Professional, friendly and really convenient. I’ve used Laundrapp once and first impressions were great. A really friendly chap picked up my shirts and dropped them back in the time slot that I wanted, on time and clean. I’ve even been left with a bag to place my clothes in for next time. When you have a busy lifestyle, this service really makes a difference!

Drivers are more than often late and or cancel with no notice at all. It's not very reliable for people who are busy or have to be places/at work because actually not once has the pickup been on time

They have become my go to dry cleaning service any day of the week. They will let you know well ahead of time if your pickup or drop off is late and they are really good on price. Cannot fault them. Thanks