Excellent service & Customer Service the only laundry service worth its salt - Punctual Professional & Polite!!!

For me, Laudrapp is the best laundry in London. Great service, my clothes look new. I trust 100% on them.

Great service and on time

Well well well.... Where do I start. This has to be the biggest fall from grace I have ever seen. Zipjet was fantastic - again like everyone else - since the merger they have been horrific. Like everyone else, missed pick ups, deliveries, and was topped off by "losing" a new expensive designer jumper. Ill go a step further than the rest, and say that I suspect items are being stolen. I have also messaged a couple of the investors on LinkedIn with a response so hopefully something changes here. In the meantime, I have switched to LaundryHeap... and it is excellent

When it works it’s fine, but when the driver decides he wants to go home so just stops delivering without any notice and there is no one to talk to, then next morning the support cannot contact the depot and so cannot rearrange delivery and you have to fly off to the Middle East without any suits it gets quite depressing. As days have passed they still have not told me what’s going on and if I will ever get my suits. To be honest it is shocking and no one has contacted me about it, it’s like they do not even see a problem. Shocking service.

I used to use this service a lot, but I've noticed a steady decline since the beginning of the year. While looking for other players in the market I've found out that they merged with some other company. I guess that explains it. I can't compare with other services as of now. But after getting severe delays on the delivery times (even a straight up cancel) and increased prices I'm looking elsewhere. Even little things like they used to have this adhesive barcode to mark your laundry, which I enjoyed, they've now changed to piercing my clothes with a safety pin.

The clean is good quality, they use local dry cleaners. The convenience cannot be beaten. I am never doing my own ironing ever again.

I have been using this service for a long time and in recent weeks it has been just horribly unreliable. Tonight, they tried to give me another man’s clothes, and I am now without my suit for my best friend’s funeral tomorrow. I found my shirts attached to another man’s clothes in the delivery van. The driver is always kind and helpful. But I am at a loss without my suit for tomorrow’s funeral - it’s adds significant stress to an already very sad time.

King feather duvet & topper - good as new!!

Ticks all the boxes: convenient collection and delivery, with one-hour timing windows, not too expensive and - most important - beautifully cleaned stuff.

Easy to use and attractive app / service

Excellent service and finish. Really helps a busy lifestyle which removes the burden of travelling to the dry cleaners. Also use laundry service occasionally when the washing basket builds up!

It was an amazing service until they have changed over or merged company’s. Such a shame as it was the best. Now very unreliable with delivery’s and pick ups. Please change to being good again!

Avoid at any expense Sounds like a great idea doesn’t it. Fuss free laundry and dry cleaning to and from your door at times convenient to you. The prices are high and worth it for the convenience you thought. Well we all thought wrong. Incident 1.1 Missing pillow case (silk, damn expensive, only thing that keeps my skin flare-up free) Never found dispute me sending pictures Incident 1.2 Sent a men’s XXXL cotton T-shirt instead of a size 8 women cashmere wool top Found and sent back after I sent pictures Incident 2.1 Delivery not made on day. No communication Delivery rescheduled without communication Incident 2.2 Delivery not made I reschedule and I call. Customer Services nice enoug, explains merger and system issues. I sympathise given I’m an IT gal. Promise of discount Incident 2.3 Delivery not made Incident 2.4 Delivery finally made a week later with no discount off the bill Incident 3.1 Duvet and pillows collected for allergy clean up All Returned with covers on, and no evidence they had been washed as I could tell Whole set of bedding and towels and clothes missing Yet charged my card for all of the above. Customer services “technical difficulties may take 3 days to respond”

Three weeks in a row they had some excuse for cancelling the return of my order last minute. They took 50% off my bill, but then didn't return all of my items, and are now not responding. Shambles.

I used Laundrapp many times in the past. Having spent a lot of money on the app, I noticed that the prices have radically gone up since the merger, and I’ve had a missed collection, some of my buttons missing/broken. I tried contacting the support team for information about the missed collection to no avail. My order was cancelled once the expected delivery was passed with no message, no update, no response despite repeated contact attempts. I checked trustpilot before re-attempting, and reading the reviews below, I can see that I am not the only one to experience that, and that it’s not worth giving it another try.

Service and dry cleaning is good cost is really bad £71 for four coats I could of bought a new coat

I received a notification saying my payment method had failed and to enter a new one, I thought this was strange as I am a regular user of this app. After multiple attempts with multiple cards it appears that there maybe a technical issue with the app. Having got no response to my email or on the phone I got through to someone on their online chat who has told that they can not arrange delivery until the technical team has resolved the issue and won’t give any timescale for when this could be. Apparently for security reasons they can not take payment via any other method so I am left without my shirts. You would have thought as a regular customer they would have returned my laundry while sorting the payment after or give me another option to make payment. Such a shame as I won’t be able to trust this service again incase the same thing happens.

Service has become so much worse in recent weeks. Failure for collection to turn up twice in a row. Customer service seem unconcerned by poor service. Difficult to get a resolutionl Will now have look at alternatives

Stopped using you on a weekly basis for my air bnb when you doubled your prices. A great pity