Since Zipjet merger. - lost washing - delayed delivery - poor response by customer service. - no follow up on my request to meet CEO I could go on

Very intuitive app with very professional drivers. I especially enjoy the range of cleaning services, the “packaged” options for bed sheets, option to amend/change orders and option to leave cleaning instructions. Always been on time.

Avoid! I used them for their Laundry service and they completely ruined 10 items and a bunch of others are semi ruined. It’s a shame I can’t post pictures... and Yes that's correct you can't find me in your app because I deleted my account I will not be using your services any more... EVER you can find just some of the ruined items in Yelp it's all the pics uploaded under the name Mar.S Enjoy!

DO NOT USE THIS SERVICE This service just acquired Zipjet and it was the first time Ive used it...and the last time. They not only messed up my order despite the fact Id told the driver and live chatted them in advance to confirm it- when the driver arrived and I complained he showed me that he had got my order correct but his boss had written back 'thats an unlucky zip jet customer then!' They not only ignored what I wanted. they thought it was funny. Utterly useless and I've just cancelled my account. They also never answer the phone. DO NOT USE

I used to be a loyal customer but their service has become unreliable and poor. Late collection and delivery, cancellations, lack of notification etc. I need reliability so I have deleted my account and am giving Laundryheap a go who have 4.5 stars. Please note Laundrapp, there is no point blaming poor service on your merger with Zipjet for, as you are finding out to your detriment, customers do not care about this.

I used their service for the first time last week and my clothes got return damaged. One shirt has been returned with multiple stains and the customer service has not replied yet I wanted to compare with the competition and really regret. They obviously don’t care about the clothes and washing/drying needs. Pickup and delivery delay longer than other similar service Highly DON’T recommend

My items were returned back to me completely destroyed. I now have to buy new pillows and covers as well as paying nearly £60 for a service that left stains all over my bedding. I am so disappointed and upset and the customer service team haven't even responded. Company reached out to offer to look at the items then they have not responded again. I now have a situation where they want to inspect the items themselves but refuse to pick them up.

So i have used Laundrapp 3 times due to wachine machine issues. Every single time they have collected and delivered over 30 minutes late or have not turned up at all, leading me to have to rearrange with no refund. Things then got worse. I booked another service which was collected this Tuesday (was meant to be Mon but of course they were late and had to rearrange). It was then delivered on Thursday 10th and to my horror, the clothing was still dirty, ALL MY SHEETS AND TOWELS and likely some items of clothing was NEVER RETURNED. This is a joke that i have paid for this awful service and for them to steal my belongings from me - AND charge me for it. Of course i contacted customer service, of which was useless! This is an urgent matter, i cannot get hold of them on the phone, via email they say they will get back to me in 3 days which is a joke.

Cancelled again, A complete joke.

Service was 5 star for more than a year. Now they are using a zipjet provider in Wimbledon. Quality of service has dropped substantially with creased shirts and incorrect orders now the norm.

Used to be on zipjet - was super happy. One day I am told welcome to laundrapp. Two orders, two problems. First time badly ironed shirts, then delivery problems. Customer service has fallen through the floor and help is utterly non existent. Cannot recommend

I've had my last order rescheduled twice. The company doesn't communicate these issues in their service in time. They don't have any customer support available in the evenings to help me understand if someone is going to be attending to my order or not. The mobile app is not helpful in case of issues. Update: After reading online and talking to the support I found out they had merged with another company and people had lost their clothes. I haven’t returned to use their services ever since.

Oh my days! should be a fantastic offering - seems so helpful, good app, reasonable price but i've not had a single order that hasn't had problems! This culminated in losing shirts! customer service team is either very very stretched or just doesn't exist other than Holly!!

I am sorry to say but I can't trust Laundrapp anymore. Simple, they don't provide any service. I put my order for collection 3 days ago through the app. On the day of collection and after receiving a message that the collection would be delated, I received a call from the customer service that they had to cancel the collection. They asked me to reschedule which I did for the day after. Yesterday, the did the same! They canceled again the collection of the clothes, but this time they didn't even bother to call. That means that the don't really care about us, the customers and by sending a mail, can fix all the inconvenience they cause. Wrong! It's almost half day after and still they haven't replied to my mail to customer service. No excuse, no reason why, no apologies. No I have to pay extra money for speed cleaning, as Laundrapp doesn't really care anymore. Furthermore, the live chat simple doesn't work!!! No one available after 19:00! Really? What kind of customer service is that?

Used for a year without too much problems After merger, horrible customer service and around £1000 in lost clothes Stay away!

Horrible customer service, my last order arrived with week of delay, needing several calls/emails and live chats to clarify the situation, and with little to no proactivity or engagement from part of Laundrapp. Even when it arrived, One of the shirts coming was not mine, and I'm missing a shirt. and on top of that, 5 shirts from another client were delivered to me by mistake. Despite having contacted Laundrapp serveral times just after receiving the shirts, I'm yet to hear from customer service on any resolution. I'm missing a shirt, but another person is missing 5, which I have and no one from Laundrapp seem to care or be able to do anything about it. please help, this is hopeless.

I only wish I'd read these reviews before using this app. The pick-up arrived 9 hours late with no blue bags as promised, and now I've been billed for a sum three times what I was quoted. What a bunch of chancers! Stay away! By the way if Laundrapp think I'm going to let them get away with taking money out of my Paypal account, I've already raised a complaint, and this is just the start.

Used to like this service, but this time complete bodge. Ordered a bag of washing and suit for cleaning on a Thursday to be returned on Saturday for the suit to be worn that evening. Been trustworthy before so had no concerns. Then come pick the driver was late by an hour for collection. The app which shows you where they are showed him miles away. But then the door rang it was him . Ok I guess the live track has got an issue. The next day I received an email saying your pickup could not be collected today. Confused I looked on my cctv and see a driver came to pick up what was collected yesterday. Looked on the app and it told me to reschedule my collection which has already been collected?? So I decided to contact them through chat and the they said there is obviously a problem and they will make sure this is sorted out a soon as possible. Chat ends. Looked back on the app and it showed delivery due for Sunday (not Saturday as paid for and needed for). Back to the chat and asked when will my washing be delivered? They said we have it as Sunday 13-14:00. No, I need and booked it for Saturday and this was confirmed in an email. They just said we will investigate and make sure it is updated and then just cut me off. With no contact or update or correction shown on the app come Saturday morning I start to panic. Checked when custom service opened on a Saturday and website said 7am. Tried chat at 7:20- 7:40 - 8:15 - 8:45 - 9 (as no phone number just chat and email) and nobody there clearly not available from 7 so lies. 9:38 finally got through and they said due to a technical issue the order has cleared and the soonest they can deliver is the next morning. Great so no suite. Thanks for the update too! Cowboys. So I think all is now sorted and check app and say order picked up the morning it was due for delivery and will be dropped of Monday ! What is this... just as I’m about to go back to chat I missed a call on my phone from Laundrapp and left a message saying that due to not being able to collect we will be clearing the order! About to ring back for a fight and check the app and it says now the order collected on Friday and will be delivered on Sunday morning. Well let’s see! I won’t use them again that’s for sure!

Really bad service. This service is really bad, and I dont see any point in using them above a normal dry cleaner..

I have been a long time customer of Laundrapp (from launch) and invited many of my friends and family to use them. However there has clearly been a sudden and drastic drop in the quality of their service recently. They returned my order 3 days ago and I discovered that one of my shirts was missing and they had given me someone else’s sweater instead. No worries - this happens. However, I have raised this as a complaint multiple times (at least 6 different ways) and apart from an initial response, no one has responded and no arrangements have been made for me to get my item or return the item which was wrongly delivered. There is no customer service line to call and the online chat messenger has no available agents. I hope I eventually get my property back and I wonder about the other customer who is probably also upset about their missing item. They used to be so much better at this - but alas no more. I would advise potential and current customers to be wary.