Terrible service! Still haven’t received my garment back!! They claim a coat which has previously been dry cleaned (with no issues) that they dry cleaned and RUINED has been ruined due to a manufacturing fault.... utter NONSENSE!! Nobody to speak to, no compensation and still no garment. AVOID! You may as well throw your clothes away

Excellent service!

HORRIFYING EXPERIENCE. I have spent hundreds on the app and had no issues until last week, when I dry cleaned a brand new glittery evening dress after one event and before another. I didn't open the garment bag until the day of my event (again, no other issues w the 10 previous dresses I cleaned w the service) and it was HORRIFYINGLY MANGLED. I was in shock - the gorgeous glitter pattern was gone - clearly the glitter had been ripped from the top of the dress and came out in mangled patterns on the bottom. It looked as if the dress had gone through an actual washing machine load, which it apparently DID. Customer service WILL NOT SPEAK TO ME and is refusing to acknowledge this 250GBP dress screw up because I complained hours after the deadline. They even had the audacity to tell me that the glitter on the garment affected other garments - NO KIDDING! NO WONDER THERE WAS NO GLITTER LEFT ON THE DAMN DRESS. Horrified customer that will never use this app again. Now they are telling me it’s a manufacturing issue - completely missing the point. How in good business practice do you not notify a customer that you have damaged the garment in the process of trying to clean it? That is YOUR responsibility. There should have been a note, an app message - no apology anywhere for not only not cleaning the dress but ruining it. How can there be a damage report record internally and nothing reported to the customer? Just praying and hoping that I wouldn’t notice until after your arbitrary deadline? DISGUSTING and CHEATING of a company to do so. SHAMEFUL. Also- I reread the care details and it says the garment needs to be turned inside out before washing. Given the amount of glitter that was ripped off and ended up on other garments in the load apparently - I attest that the garment was not properly turned inside out and cleaned. Where can I dispute this?

This is a great idea/app, fast turn around easy to book and drop off is good, my items where ironed to a much higher standard that l would ever be able to get too, Down side, If you contact on line support out if hours, you get three emails saying, emails are not looked at try online chat so you get stuck in a loop and end up with 3 emails from one online chat... Will happily use this service again

Ruined my clothes and still no compensation. Never use them.

Used the service and was happy with it - ironing was ok, very nice and friendly drivers collecting and returning the laundry and always spot-on on time! But - the company has decided to no longer service my area - without any notice to customers! This is unacceptable business behaviour

Really terrible customer service. They ruined a silk item of clothing (it completely shrank) and then told me it was my fault for not returning it within 7 days. At no point is the customer advised of the 7 day period. You put trust in them to return your most precious items of clothing intact and they couldn't care less about my complaint.

Absolutely brilliant service from start to finish. Great prices and very very convenient. Our location sometimes creates a challenge for drivers but even this was faultless. Brilliant and will use for the foreseeable future for my dry cleaning needs.

Excellent service that will make your life easier!

First time using the app and I am very happy with it. Time-saving laundry service and outstanding customer care. I would improve the environmental sustainability of the delivery, by taking back the plastic covers and hangers to be re-used if not needed. Overall, I am satisfied and I will definitely use it again.

Laundrapp is a revelation. Brilliant service and timely pickup and delivery. The dry cleaning of my formal shirts and trousers have been the best I have ever experienced, and that too without me stepping a foot outside the house. Great job team. Keep it going.

Superb app. Very transparent pricing. Notifications keep you fully up-to-date. One hour collection and delivery slots are very convenient. Pleasant staff.

Fantastic place vasicica is amazing hard Working women always smiling customers service super. She is helpful understanding with the customer. I will rate her the most she is the best for York way laundry. It me and my family happy service I have been tenant resident for 12 years.

First time using the service this week - very pleased with the returned items. Even more so when I discovered I had left £40 in my jeans pocket and it was returned along with my washing- some people are just honest and good.

Good service...I was wondering how I was going to get my winter duvet cleaned, It would have been difficult to get to the laundrette as I don't drive, then I discovered Laundrapp, what a great idea, they picked up my duvet on time, kept me updated and delivered back to me on time clean, I will be using them again.

STAY AWAY FROM LAUNDRAPP!!!!! STAY AWAY FROM LAUNDRAPP!!!!! STAY AWAY FROM LAUNDRAPP!!!!! Their service is completely below any standards seen before for any launderettes: This is my story, believe it or not but this is it: Laundrapp has two services which are distinguished by 2 different colours, put your "wash and fold" items in the blue bag and they will be washed at 30 degrees celsius and folded OR BLACK bag for dry cleaning. Dry cleaning is pretty self explanatory in the UK. I am a loyal customer and this pains me but, after placing over 20 orders with them, I sent some items to the laundry using the same method. They managed to ruin my VERY EXPENSIVE Ron Dorff cotton items and my VERY EXPENSIVE Francobol Carioca T-shirts. They washed them, folded them and compressed them at the bottom of a blue bag - despite the items being in a black bag for dry cleaning. I complained, they took the items away - in a black bag again PLUS some other items including a £700 Ron Dorff Cashmere Fly/travel kit. The items were returned in a blue bag, completely ruined, the cashmere items had shrunk and had drier burn marks all over them. I contacted them and they told me they would open an investigation. LOL, I mean, come on! Seriously??? JUST OWN THE F U C K UP And reimburse me for my items? YOU have had 2 chances and ruined them twice, the second time beyond repair!!! Take your chances, risk it if you want it! My advice: HIRE A CLEANER AND GET YOUR STUFF DONE ONCE A WEEK WHILE YOUR HOUSE IS BEING CLEANED. IT WILL BE CHEAPER. STAY AWAY FROM LAUNDRAPP!!!!! STAY AWAY FROM LAUNDRAPP!!!!! STAY AWAY FROM LAUNDRAPP!!!!!

My clothes came back completely faded and with discoloration. I contacted customer service and they refused to take any responsibility of it. I’m very disappointed and can’t recommend their services to anyone.

Great, but as soon as you cover our area you stop, Get no notification, rather get discount code, only to find you do not cover my area again

Arranged collection for 9-10 today. No one appeared. Chased them via support they said the driver had an issue with the app, could he pick up at 6pm. That the dry cleaning would be returned a day later due to this issue. This was completely useless for us as we were going away for the weekend and needed the dry cleaning for returning to work on Tuesday. I cancelled the order and was then told it would take 5 working days for them to refund me! Absolutely shocking service!

Love LAUNDRAPP!!! Items washed as requested, collected as requested and returned as requested - what more could you want?! The staff are friendly and for the prices, they provide a fantastic service - especially for things like bedding and duvet laundry - my washer or dryer cannot wash/dry a kingsize duvet, so the bedding service is super!!! I would and have already, recommended LAUNDRAPP - for me, a brilliant service well worth a try - you'll be hooked 😉!!