If you’re waiting for a refund, good luck. I returned mine two months ago and have enquired many times, including screenshots showing they were returned, only to get the same answer, “we’re working on it”. Looks like I got scammed.

Lightning-fast shipment for my ProTon Max; I'm a happy customer!

BossaHearing's customer support is fantastic, offering guidance and assistance.

Bought one for my uncle, he is happy to use it!

Customer support is great

Scam Alert! The hearing aids I was sent did not work. Neither did the second pair. The website promises a full refund if they are returned within 90 days. After 4 phone calls and 2 emails, I filed a dispute with my bank. I investigated Bossa, and there are scam alerts on other websites. This business is listed as being run out of an office building. From what I can tell, it is not. I believe it may be run from a residence. Before you buy, check online and read the scam warnings. On the website itself, a woman named Kathy claims to have started the business. After researching, I don't think she even exists. Read the reviews on more than one site. Whether or not these hearing aids work is a gamble at best. People's experiences are all over the map. Pay more money and buy from a reputable business with consistent good reviews and no scam alerts. Some offer payment plans. Seriously, buy from someone else. ETA: I see your response, Bossa. What is there to check into? I've already filed the dispute with the bank. You can deal with them, because now they're coming after you for the refund, and I'm assuming that's why you responded. I gave you six opportunities to make it right. Don't tell me you're going to try and fix it now. Nonetheless, I got the email from trustpilot saying you wanted to check into my problem and that if I don't give you the information my review might be removed. I have sent that information. Go ahead and check if you want to. But after six times of trying to get you to honor your refund policy, I seriously doubt it's going anywhere. And I think you made the response just so trustpilot would remove my review. Even if they do, it doesn't matter. I've left reviews at multiple websites and filed a complaint with the BBB.

ProTon Max has taken my hearing to new heights, improving my interactions with the world.

Slow shipping prompted me to do some searching and discovered significant concerns. Decided to cancel order more than a week after ordering. Still fighting for my refund.

Sent back and no refund like all of the other complaints. I should have looked deeper before I made this mistake. don't use this product. It had feedback, poor volume adjustment, which is why I sent it back.

Beyond the worst company I have ever dealt with. Their 45 day money back guarantee worthless and a scam. Do not buy from this company. I may not have gotten my money back, but I can spread the word SCAM. I did file a complaint with the better business bureau. Don’t get caught in their scam.

Canceled after one day. (Changed my mind.) Mike responded saying canceled and was told sent to billing department for refund. Told would be 24-48 hrs before I would get email confirmation . Waited nothing. After10 days and they have stopped responding to my emails. Ignoring me. Filed fraud complaint with AG. Now posting on trust pilot. Bossa hearing Made contact only to ignore this experience. They said it would investigate but it wasn’t. In fact this company has a (F) rating with the BBB of Arizona. Many many complaints for this company not returning a refund. They are not a company that should be in business

Most very very imprtent amar kasa khubi valo lagsa

I have been waiting for well over 2 months and still have not received my refund. Talk to them on the phone and many emails.

Returned bossa hearing aids as per their instructions tracking number included. No refund, contacted then they confirmed returned bossa hearing aids, still no refund almost a year now!!

Not worth the money sent back after 24 hrs of hearing load irritating noise sent back over night express since mid August 2023 here I am still waiting on my refund I don't get any feedback or any answers this company is robbing costumers of hard earn money on a medical device to make life better for us I've contacted BBB on helping me to retrieve my refund bossa company is selling trash and not honoring return refund policy I want my refund back order number #136454 it made so much noise hurt my ears when I put it on it was like a guitar against a amplifier hard uncomfortable noise

I should have known not to trust this company when ordering it would not let me hit the “pay” button until I pressed “Priority Processing” 2 weeks later, no tracking. I called 5 times. Put on hold. Press 5 and we will call you back. Finally Pam answered. I said I have no tracking. What’s my tracking number. No, it’s not shipped due to high demand. She offered to refund my priority processing, I said no. You have lied about too many things! I know I won’t get a refund AT ALL! I’m calling my bank to get a charge back in this scammer company.

Tried them out and they were very uncomfortable and didn’t work for me. Returned them per instructions. They said they received them and were waiting on billing. Don’t buy these unless you want to keep them. False advertising about return policy

Read Warranty. No refund if the volume rotating switch breaks or does not perform. My Bossa lasted about 3 weeks and volume switch broke.

One of the worse products, got mine and it did not work, returned to get a refund or replacement, got nothing, worse customer service ever.

DO NOT BUY BOSSA! While the quality of the product may or may not meet your expectations, their do not deliver on their promise for a refund. I have been trying for 3 months to get my refund even after many emails showing they have received and agree that I am due a refund. They keep saying they will escalate but have (I believe purposely) dragged their feet so my credit card company will not get involved. DO NOT PURCHASE!!