Whilst I think this is the best small tub going, I have to say it's a lot of money for what it is. There's a lot of DIY needed; you have to fit the feet yourself (these are disappointly basic, a piece of folded fibreglass and four 6 screws), you have to drill the overflow yourself and although a video states that Omnitub will do this for you, this service isn't offered on the website. The instruction sheets offer little more than advice. I contacted the company for clarification on one of the sheets and am yet to receive a reply. The tub arrives on a large wooden pallet, which you have to dispose of yourself. I think for the money I paid, I was hoping for a better aftercare service, or any aftercare service.

Great communication… beautiful bathtub- everyone who sees it comments on the quality and styling. We had a very awkward space and I’m overjoyed that omnitub had a fantastic tub to fulfill our needs.

Great communication, very quick delivery, brilliant service. Stunning deep seated tub. Its the smallest of the designs but really packs a punch, more than big enough. Thank you. I love it...

Very good comunication and customer service

We were able to attend the showroom to 'testdrive' the seated deep tub to see if our various injuries and new hips could cope with getting in and out! Ollie was very helpful and interesting about all the tubs they provide and how they make them. Ordering was quick and easy and the delivery prompt and painless. Our tub being plumbed in as we speak, can't wait for my first bath! Update; I had to wait a very long time for the tub to fill sufficiently to have any sort of bath at all! Unfortunately, the volume of hot water required for this bath is considerably more than my previous, large conventional bath required and so I have to use at least two immersion heaters full, involving waiting for it to reheat so no chance of 'a quick bath'. I have expressed this to Omnitub but post-sale care is lacking. Make sure you ask about volume before purchase as I have made an expensive mistake.

Excellent customer service and beautiful bath tub. Very well made. Deep so you can soak in it. Looks beautiful in the bathroom. Thank you.

Excellent. Very helpful staff, excellent product,

People at Omnitub were very helpful and pleasant Man who delivered the unit was very good, he delivered the bath right to the door with a smile and good humour

Super fast delivery and a great product.

I've purchased two of these tubs over the years. The tubs themselves are great, I love how they come in a variety of sizes to fit any awkward space, but the customer service is non existent. The last tub I bought, the pop up waste (that I purchased for an additional £120) was faulty and doesn't pop up to let the bath water out. I was told initially I would be sent a replacement from the manufacturer but it never appeared. Multiple emails and WhatsApp messages later and I eventually gave up after a few months of chasing as I just don't have the time or energy. I now mainly use the shower over the bath to avoid the hassle of having to wrestle the plug out. I'm not keen to shell out on a replacement myself given it cost so much. What a *waste*! EDIT: To clarify I sent 3 follow up emails after not receiving the replacement part (the initial offer of a replacement part was to Omnitub's credit, prompt, but just never materialised), as well as reaching out on WhatsApp a couple months later, none of which were responded to in any way, leading me to conclude it was a lost cause and not time well spent in the midst of other renovations. The recent arrival of a house guest who wished to have a bath led me to revisit the issue that has been niggling. I would be happy to update the review if resolved as the bath tubs themselves are great but my experience with the customer service, not so much.

The tub itself is great but they put in the wrong drain-overflow combo so I had to buy another new one. I've been sending them multiple mails and a few messages on Instagram but hear nothing. I cannot recommend them due to customer service... >>update: After seeing the reply I got in touch with omnitub for a 4th time, via whatsapp this time. I did immediately get a reply there (and they did aknowledge receiving my old message via the website form, with no reply from their side). However, my issue has not been solved since between the time i received the order and started the renovation I did not notice they sent me the wrong product. So, if you do decide to order here, double check what you get. Even if they hide it well under the tub in all the packaging and you have to wait for renovations. That's why I kept it safely packaged and now lost a couple hundred euros...

A fabulous and unique product, lovely design, British made (not Chinese crap), a WIDE range of sizes and excellent customer service. We love our new bath - thank you OmniTub

Great product and great service. The customer service over WhatsApp is second to none. Very responsive and detailed. The courier had a bit of difficulty with their delivery schedule and even though it wasn’t Omnitub’s fault or responsibility they did a fantastic job of finding out what was going on and communicating on my behalf.

Excellent service and great tub

I haven't had the bath fitted yet but it looks great, just what I wanted. On the downside, I book a delivery for Friday afternoon and it didn't arrive until Tuesday morning. There was no update at all about when it was going to arrive and I emailed the company on the Monday and still haven't received a response. Also it just being left on a pallet on the street isn't exactly great, but I suppose that's just how it comes.

Fantastic service, bath arrived on time minimal fuss, I was concerned as it was over Xmas/new year period and I’m on a tight schedule with trades. Easy to contact and Deep Bath is superb 👌

We just installed our Omnitub Deluxe 1700 x 750mm Rectangular Deep Bath today and it is AMAZING! What an incredible treat to enjoy the luxury of a good soak in a deep tub without having to travel outside the comfort our own home. As for customer service, 5 stars isn’t even enough. Ollie was helpful, informative, and very thorough is his suggestions and even had a chat after regular business hours to clarify some things for us. We are SOOOO happy! I’ll post pics once the bathroom is done. Thanks again guys! 🇬🇧

Delivered to the wrong address despite emailing and speaking to Ollie in advance.

Overall Fantastic service. Great customer service and extremely efficient. The bathtub itself is top quality and high end

Order a deep bath (japanese style) . I ordered using whatsapp. anwser Fast & Accurate and very patient(i'm very bad in english). received in the south of FRANCE in 10days . well packed. It's perfect. Thank 's a lot OMNITUB team