I contacted superfi during lockdown about a quote I'd had from the Lincoln store a few weeks before. Even in these difficult times, they were very helpful in getting the products I wanted and they even price matched what I had been quoted in store and included delivery for free. Amazing service, thank you Superfi!

Fantastic service and excellent knowledge and very quick delivery will definitely recommend and use again

Fantastic service ordered at 3pm they hadn't even received the stock order but cables made and delivered next morning at 9.30. Steve was very noligable and helpfull. my chord epic x speaker cables made a huge difference I will use this company in future for all my hifi needs.

Ordered a TV online and then received no further communication other than a confirmation of order and invoice. 5 days after the order was placed I called them to ask where the TV was and they told me my payment was not authorized by the Credit card company. I called the credit card company who told me there were no issue and the payment has been sent. Called Superfi back and told them this and they said no, we have not received the money and they want a picture of my credit card. Someone is not being truthful here, and I don't think my credit card company is the issue. If you had an issue with my payment Superfi why did you not contact me to resolve? Why have I had to call you to find this out? Awful service, I would rather pay 150 pounds more and buy from John Lewis. Order cancelled, will NEVER use this company again.

Placed an order for a matching chord epic cable with Tanya . Only a small order but we received a five star service. Very highly recommend

Needed to renew a pair of 21 year old cans ( headphones ). I initially ordered via the website but had problems with my computer. I phoned a few of days later and managed to speak with Tanya in customer services and within minutes she could see what had happened and phoned me back to explain in detail what she had done. 48 hours later, my new Audio-Technica headphones were delivered as promised. EXCELLENT CUSTOMER SERVICE FROM TANYA and the cans ain't bad either.

Bought all my hi-fi stuff from Superfi since the 80's so was gutted to see Nottingham had closed down when I had a problem with a Yamaha receiver I bought a few years ago. I found the Lincoln number and ended up speaking with Tanya. Some of the best customer service I've experienced in a long long time. Even though the receiver is out of warranty and I bought it something like 5 years ago, it was like I'd been in the shop and made a purchase yesterday. Tanya spoke with Yamaha, called me back when she said she would and talked me through a number of possible solutions during half a dozen calls. So far problem solved but there is a plan B on offer just in case.

I bought several pieces of equipment from superfi quite some time ago. The experience was perfect on how they showed and advised on the products in store. Needless to say I spent money! The reason I am writing this review now is because I now don’t live in the uk and needed help with setting something back up in regards to the equipment purchased. They responded straight away and helped get everything back up and running, even though I’m so far away! ( this hasn't happened on one occasion either! ) The service is outstanding and they should really be noticed and praised for it! Really thank you so much for your help!!!!

Dear Sir/ Madam, I pursued a speaker from you in November, it was bought as a christmas present to be used on our honeymoon which we have just returned. The speaker is not charging and we where unable to use it during our honeymoon. I would like it to be fixed or return as it is faulty. I have trying to email with no reply, i would appreciate response. Kind regards Lorna Sutton

customer order re no 28598953 I AM STILL WAITING FOR THE ABOVE ORDER( 6V ADAPTOR) 15 May 2019. Over 2 weeks.by now. Mr H-Howard

Shame they have gone bust😭😭

Helpful & informed also delivery arrived promptly. A good company to deal with.

My order was promised, on the website, as next day delivery. When i phone 2 days later i was told i didn't read the small print- that next day didn't cover the weekend. and i was told that next day couldn't be guaranteed during the week. Then my speakers were sent to the wrong distribution center. It was a shamble, i realize these things happen but the experience was poor. I paid 20 quid for next day delivery and i see there is no refund. order # QQ35016309K34N1G Marcus Tanner

Apparently they've "shut up shop" according to retailgazette website (7 February 2019) "Superfi the latest victim of high street woes as it ceases trading". The Financial Conduct Authority is also reportedly looking into the situation.

Shocking service / very poor customer contact, delay in delivery ,no contact when delivery would be made , while waiting for the cd player ,.When finally delivered , faulty , reported fault as instruction via email on web site, no response, This is the worst site / supplier l have come across. At the moment out of pocket financially ,BUT have a useless piece of Yamaha CD player sitting in the room gathering dust .Hoping a magical moment will happen and Superfi MIGHT respond and reimburse me . Been told pigs can fly :) Again a very unpleasant experience with a shocking Company Wish l had not used them, and will not or want to use them again

Oder was placed on the 6 January. Till now I have not received my order. I am trying to recover the money through credit card charge back.

When I started the order the product was in stock but by the time amazon pay had made the payment it had sold out but I had already placed and paid for the order. I phoned Superfi and they said new stock was due soon but did not give me option of a refund. However, in the end the goods were delivered on Tuesday, the order having been placed on Saturday, so all was well. The courier delivery was excellent as I was able to get time due updates easily.

Great. Very good offer and excellent service. Everything was just as I'd hoped it would be. Excellent.

prompt, great price

Processed my order before 4pm and had it delivered the following morning. Best price online and as quick as you'll ever get delivery! Highly recommended!