I’m 100% satisfied with the assistance/ support I received from the Annke team. I has encountered some issues with my dvr so I contacted the support team via email and they were very prompt to respond, and the support team is very knowledgeable about the system. All the information that was forwarded to me was clear, easy to follow and it worked.

Awesome person and very helpful. Thank you

Amazing security cameras!! high definition, good software, easy to use!

Fast and accurate answers.

Second time using the suppprt. The first was after purchasing my own DVR kit a few years ago, so when my parents wanted a system, the previous experiencws i had were a bug imfluence om choosing Annke again

The response to my query was very quick and helpful assisting me in purchasing the camera's I required, vert happy.

Second time contacting ANNKE, and second time i have received extremely good service, advice and outcome.

They were quick to help me with the issue and resolved it.

Very quick and perfect support!

Friendly contact, always helpful, answers every day, last emails answered within 15 minutes (I try to answer on time, I live in Western Europe), Together we solved the problems with resetting the passwords, I was able to give some new tips

Horrendous customer service! I had cameras installed in May last year. They were perfectly fine until July, the motion sensor lights just stopped working making it impossible to see anything on the cameras at night. I reset the system as advised & everything was fine again until October - same thing happened again. This has been continuous every couple of months and when contacting Annke it takes 5+ days to get s return email. When replying to their email it never sends back to them. They take forever to reply & keep giving different ways of fixing the problem but after exhausting every avenue, the lights still don't work! I've requested a refund or a return & was told I need to take thes4 cameras down & send them back before I get a replacement ' fair enough but why should I need to pay to have them removed and then reinstalled again? 2 separate visits, 2 separate payments! Absolute disgusted at the service & lack of communication.

Answered my query quickly, efficiently and courteously. I live in the UK and didn't think I would get such a great response.

My older Annke DVR needed a passcode to enter the menu. I was sent one quickly. Then all was well.

cortesi ed assistenza on ine ottima

I have the annke c800 cameras and N46PCK Nvr and i keep having issues with the video playback on the annke app this company is just hikvision but rebranded to annke its a cheap camera company would not recommend.

Received very quick and accurate support to determine and address my issues.

the help from live chat was exceptional. Everything was well explained and solutions were given all the way. I cant be more grateful.

Fantastic Nvr system and fast and gentle support.

Prompt service and assistance. Thank’s so much that my Annke DVR is working good again

The company is doing great providing renowned HikVision technology for the masses, at affordable prices! ANNKE is my product of choice for all my private customers that want unprecedented quality without unnecessary bells and whistles, and at a reasonable price. ANNKE helps me deliver perfect value for my clients and I have been faithful to the brand since 2019. ANNKE could improve in the area of budget home surveillance by expanding the portfolio of WiFi PT-cameras. I know it's dominated by another sub-brand of Hik for wireless cameras - EZVIZ - but diversity is always welcome. ANNKE is already reputable enough, I expect to see some adequate competition on that front in the near future. Support your products! Fresh firmwares with security patches are always a must, when they exist! Please, announce them when they are available, don't leave us in the wild. As we are loyal to you, please, be loyal to us, so we can keep evangelizing the brand.