Assistenza professionale e immediata. Grazie

I HAVE ORDERED H800 SYSTEM WITH POE NVR AND 16 CAMERAS.THOSE CAMERAS ARE WORKING PERFECTLY AND THE MOST IMPORTANTLY REASONABLY PRICED WHEN YOU COMPARE TO SOME IN THE MARKET. SETTING UP IS VERY EASY AND STRAIGHT FORWARD AS YOU MAY NOT NEEDED A PROFESSIONAL INSTALLER FOR IT (DIY). ALL THE SUPPORTS I HAVE RECEIVED VIA ONLINE/PHONE WAS PERFECT, SPECIFICALLY LIBBY’S HELP TO CHOOSE THE RIGHT SYSTEM SUIT FOR MY NEED AND DISCOUNTS AS HE PROMISED 👍THANK YOU

The staff's quick and heartfelt response to my problem was the most for me. Keep up the good work

Contestaron oportunamente, muy buena la atención del soporte técnico fue rápido y efectivo

9 months after spending £450 on five IP cameras, the associated annke smart app stopped sending notifications to iphones after an iOS update which rendered the cameras redundant as I wanted them to alert me to visitors and movement around the home. Annke suggested I install the Tuya app and referred the issue to their development team but these cameras are not compatible with the Tuya app in ethernet mode (how I installed them due to no wifi outside my house) so I could not do this. Annke then washed their hands of me stating their warranty ended at the three month mark. Even though they are selling within the UK from UK warehouses, they will not even give one year warranty which is the law here. I have now spent £300 on a mesh wifi system from Google to expand wifi outside and they do work on the Tuya app but Annke are entirely unapologetic about their app ceasing to function. Aside from that, these cameras should never have been released. Their firmware is beta at best. They don't track motion well, often failing to keep up with people walking. they don't park after tracking motion which often leaves cameras pointed straight down until you notice. the human detection doesn't work properly - apparently my cat, drain pipes, lamp post, motorbike and garden chairs are all humans and (used to) give constant false movement notifications if left with these inanimate objects in view. I paid £90 for each camera, they're currently for sale on amazon for about £150, and I have seen better AI on £40 cameras a colleague has. All in all an abysmal Update: 7 March I emailed Annke as prompted in their reply. They have no responded to this email as of 10 March

Austin your Tech advisor is very helpful the product when working is great, but when a problem arises with the app login or a new phone leaves a lot to desire

Purchase two CCTV cameras got wrong system which is not clarified on their website set back in 24 hours and it took them over 60 Days!!!!!! To return money Absolutely shocking!!!!?

Customer service was fantastic when i had an issue. They were quick to respond and fix the problem. Great products at competitive prices

This is my second CCTV set up, first one just died, so decided to get another one i thought that it was the apple softwere on the phone This cctv has been a nightmare to work with Pros Picture is clear Cons Just loves to jump of line Nightmare to get it up and running again Menu is NOT USER FRIENDLY!

Customer service was very helpful, friendly, and gave clear and in detail instructions on how to solve my problem. Response time was very slow at first, but overall great experience!

Annke customer service never fails their customers when you ask for their help. They work with you until you are satisfied with their resolve to your problem. Never a problem with their products. Only had errors with shipments that were immediately resolved to my 100% satisfaction. Great products, ever greater customer care!

J'ai acheté une caméra au mois d'Avril 2023 chez ce fournisseur (via ALIEXpress). Au mois de Janvier 2024, la caméra n'enregistre plus. J'ai alors contacté ANNKE SUPPORT. Ils m'ont envoyer des procédures de manipulation sur l'appareil pour le réparer moi même alors qu'elle est encore sous garantie. Nous avons échanger plusieurs fois . Ne trouvant pas de solution, ils ont arrêté de m'écrire ..... vraiment nul, je déconseille !

Helpful Staff , Helped me reset pasword using SADP for my N48BPP annke NVR

Excellent service and products. Customer services are excellent.

One of our camera's stopped working, this was reported to their support, who suggested a couple of things to try which did not work, they asked for the order number from Amazon and then passed the call to their customer service who shipped a replacement.

Annke Technical Support are amazing. I have reached out to Annke support many times in the past because I provide free support to my local communities elderly residents. I recommend the Annke product range because their technical support is fantastic, from lost passwords to connectivity issues. The technical support team is always positive, Patient, knowledgeable and polite. I would recommend Annke Products to everybody, they are feature rich, well priced and their staff really do care. Thank you, Nick (United Kingdom).

It took a while to achieve satisfaction, with several emails going back and forth, but hopefully the replacement camera will work as it should. Customer agents were very respectful and helpful.

DVR 8 cam system, things I was not made aware of before purchase you have to open a new gmail account (if you don't have one) to use the facilities,( no other works) you have to adjust your gmail account for two step authentication, ( for me screwed up my face book account) the handbook does not cover the setting up in enough detail, Annke tech support always respond normally next day with links to advice that does not always apply or match your issue , the chat page (for me did not load at all) and due to locale times uk day time is their night time so are only available up to to 11am, the system does seem robust I have not had a system crash, should you download the app you can remote view , I understand that audio device can also be add although I have visited this facility as yet, positioning of the unit could be an issue with the amount of cables 16 + either-net, HDMI , power, x 3 ( 1 for dvr and 2 to run power to cams), you will probably need some kind of viewing device to set it up, once you have the main settings you can view/control over your home network via ip address. I has taken me along time to set up due to time delays (locale of company and a poor handbook) I am happy with the system so far, and would recommend. purchased 19 December 23 got it working as it should date below.

Customer service is excellent. I have an older DVR that I had never used and needed to update the password. The representative helped me unlock the system and install a new password.

Support person never gave up until my issue was resolved. That's rare.