I received a very disappointing service. I had a return flight booked to Atlanta, USA from Heathrow via FlySharp for September 10th-25th, 2021; I contacted the company via their telephone number which was answered by an agent in September; I was happy with the solution she offered me of providing me with a credit note for the cancelled return flight; however, this promised credit note for my booked flights never arrived. What is hugely disappointing is when I tried to follow all of this up, the telephone number is no longer available and email communication has miserably failed to provide what was originally agreed upon. Months later I am still waiting for an adequate solution. The telephone number seems to now be inaccessible. What a waste. Dec.2022: No response received from this company after replying directly to them; this is disappointing. It's now December 2023: No appropriate results from FlySharp, I am shocked that a solution is taking so long from this company. A credit note is an appropriate response that I would require. Twitter might be interested in this.

We had tickets to fly to South America, bought prior quarantine release at very good prices, today we get an email to call them, only to find out that one of the airlines has cancelled their flight, fair enough, one would think we could take another flight, but no. The only option is to cancel the whole thing. Which we have had to do and lose a considerable high sum of money having to rebook. If you choose this company, be warned that they do not have solutions to problems.

I'm not 100% happy with your customer service, but the problem eventually has been solved. So I gave a neutral review.

Customer service is severely poor, in particularly during aftersales. There is an inability to comprehend concerns raised, which is exacerbated by very appalling communication skills. It is apparent that the main aim is to rapidly dispense tickets at whatever cost. I can not bring myself to use their services again in the future and will bring this to the attention of Sky Scanner. Update: As evidenced in their response to my review, there is a no correlation between my concerns and their response. Firstly, I tried to explain to them it was their after sales that was poor. On another note, I explained to them I have my own responsibilities as a customer but a good agent is a consultative one. There were open opportunities to impart knowledge to me but they refrained for the sake of encouraging a sale. Unless they are unknowledgeable of course. Part of the role of a travel agent is to be able to offer advice at ANY stage of an enquiry, so if you are looking for an agent that is helpful and informative, it is best to look elsewhere. Fly Sharp can choose to either aspire to make service improvements, or be defensive and maintain an adverse reputation.

I am glad that i booked my flight with flysharp that aint like any other third party agents. The customer service is so good. I had to change my flight destination to which Divya from flysharp helped and changed by booking very smoothly over a phone call and also calmed me down with the anxiety i had due to my flight changes and all.

Just today won chargeback request to get my money back for flight that i paid for on 23rd November 2020 and was cancelled last year. Pretty much sums up the hassle i have had to go through to get a refund. Gave Flysharp numerous attempt to resolve the issue via email and spending hours on calls. Was promised a refund that i never received. As a heads up if a customer tells you they haven’t received a refund, it’s not good customer service to simply say here is the transaction of you providing a refund. I couldn’t care less about the transaction, the reality is that something went wrong as the money didn’t land in my bank account and it’s YOUR RESPONSIBILITY to resolve that, NOT MY RESPONSIBILITY. I’m not acting as a middle man for you between the bank and yourselves scene as you want to simply put fault on my bank which wasn’t the case based on Chargeback claim being successful. If your reputation is tarnished because enough people win chargeback claims maybe it may force you to provide better customer service.

There are a lot of negative reviews on here, but the service I received was exactly right. I booked flights online, and got the best price available. There were changes to the flight schedule and I was allocated an individual staff member to run the process - Vidhi contacted me to give me my options, and then waited (at my request) until we had made a decision. We decided on getting a refund (due to Covid and UK Red List), and Vidhi followed this through for me with the airline, with 100% being credited to my card. The 100% was important - our airline was offering No Fee Cancellation at the time of booking, FlySharp said at booking that they would mirror this, and then they honoured that commitment. So I really cannot fault the service that I received from FlySharp - and when I come to re-book the flights (post-pandemic) I will definitely look at FlySharp's prices and use them if they are offering the best deal.

If I could give a 0 star I would - I am a travel professional in marketing and this company needs to train their staff on what the current situation is in the world. I have a flight booked with Singapore Airlines to which due to travel restrictions we cannot now travel as the borders are closed after speaking with the airline they offered a full refund if the agent would just call they can authorise direct to them - to be told by a extremely rude agent they do not ring airlines it is not their job and not their problem (sorry I thought this is why you booked with an agent!?) I either need it in writing from the airline or will not even help or even look into this matter - but I could speak to the airline direct in a few minutes. Very disgusted with the stress this company have caused and lack of customer service for a booking we cannot use as UK citzens cannot even enter the country!

I booked a flight via Flysharp in 2020 but this was cancelled by the provider due to COVID. I changed this to a later date in 2021 and also added my newborn to the booking early 2021. I had a message from FlySharp to say there had been a flight change and to contact them to discuss this the other day. I was told the airline-VirginAtlantic had cancelled my flight and I was offered alternative dates. To my surprise the agent said that I needed to pay an additional charge of £69 pp for rebooking even though this flight was cancelled by the provider. I felt this was not right but the agent insisted that this charge was imposed by the airline and I could dispute this with them. I was told that if I didn't pay I may be refused boarding on the day of the flight and she could not change the dates unless payment was processed. I rang the airline who confirmed that they are not charging additional fees as long as we are happy with the new flight dates and said that it was the travel agency charging this fee. Spoke to Flysharp again to clarify this charge and a very rude agent was trying to explain that they can only dismiss the fee as long as I had this in writing from the airline. The airline had their policy available online which clearly stated that they do not charge a fee if the flight was cancelled by them. Flysharp were not happy unless I paid the fee. I checked by flight information again on the airline's website to find out, and also confirmed via the airline through a call, that if I was happy with the new dates of the flight all i needed to do was to show up on the day of the flight. I rang Flysharp again to inform them that we are happy with the new dates and to my surprise they sent me the updated flight information free of charge. This shows this company is charging extra taxes that are not required by the actual airline so please liaise directly with the airline if you are having similar problems. I would have paid £140 when there was no need. Completely disappointed with their service and their manners . I hardly ever write reviews but I wanted to warm other customers.

I purchased the ticket for connecting flight with fly Sharp. My partner completed her boarding at 7:40am, her flight was departing at 8:40am. It takes 25-30mins to get from the boarding check-in area to the Gate in Heathrow T2 airport. The gate rang me at 8:16am whilst I was on my way back home having dropped her off saying that She's not at the gate and we will remove her luggage and decline to enter on to the plane if she doesn't get here on time. There is a possibility that she got slighlty confused as to where to go, possibilty that security check takes slightly longer. I then received a call at 8.20am saying that we have removed your luggage from the plane. I have record of these calls and timings for proof purpose. How can her luggage be removed from the plane in 4 mins and back on the conveyor belt? How has she been refused to get on to the plane without any efforts of trying to locate where she is, KNOWING that she has cleared boarding already as it should have come on to the system, all of this before the departure time of the flight. I absolutely understand that she has to be at the gate a certain time before departure BUT she can't speak English and she got confused on the route and when she was found (still before the departure time), she was refused getting on to the plane, and with in 4 mins, her luggage was removed from the plane, and told you can't fly on this flight. It's completely Bizzare and hard to understand why it has happened. I then asked them to get her on the next flight, because her Covid PCR would expire tomorrow and there was a flight going at around 1.30pm, but they refused and saying you have to pay full ticket fee. It just doesn't make sense. I'm trying to get a full refund for my current ticket now, and I also wasted 200Mile journey to get to the airport and spent over £19 for the parking tickets (all proof available). Absolutely disgrace i will void and would recommend everyone else to avoid this and this is waste of time and their customer service team didnt bother to help me as i expected

Booked a flight for much cheaper than any other website (including the original airline) was offering. Alas this had to be cancelled due to COVID, however FlySharp sorted out the refund without any trouble (although some more communication would have been appreciated) and I got my money back after a few months. Easier than some airlines I've dealt with.

If I could give no stars I would. 1. I had to tell them them air india had cancelled the flight. They refused to check with the airline and told me to call back in 1 week. 2.I called back 2 days later, to find out arbitrary change in flights, no email update and now instead of 1 stop, I have 2 stops!!!!! 3. When I point out this arbitrary change is not my doing and there are more convenient flights, I am told to pay a perfect GBP100. But they cannot explain why after basic flight costs and tax it is exactly £100. 4. Finally when I ask to speak to a manager. I am told he will call me back. He does not. It is the poor customer service exec. who calls back to offer me a reduction in cost and a waiver of £30. For these 4 reasons they get 1 star.

Buyer beware! I purchased two premium economy flights on Virgin Atlantic through this horrid company, and upon having to cancel a long-anticipated visit with my daughters and grandsons in the US, learned that FlySharp's policies are in contravention with those of Virgin Atlantic and among the most usurious and onerous in my extensive traveling experience. VA's change policy in response to the Covid crisis is to allow itinerary changes as many times as the consumer needs, within the time period allowed, at no additional charge. Yet FlySharp is demanding fees ranging between 225GBP and 320 GBP per person for me to book new dates. When I asked for a refund, they offered 160 GBP on a total fare paid of 1714 GBP. When I asked for a voucher to use against future travel, they sent me a document which, while correctly stating the value of the voucher, includes a link to VA which re-iterates their policy to allow changes at no charge. Steer clear of FlySharp at all costs. My issue may well wind up in a lawyer's hands, as my repeated and reasonable attempts to secure some sort of compromise accommodation have been met with tired bromides of "it's our policy," "it's not my decision; it's the company's" and "we only represent what the airlines tell us to." FlySharp's policies are predatory, densely bureaucratic, and in contravention with most consumer-oriented laws in the UK. Avoid at all costs!

Wasn't given the chance of a refund however they have allowed me credit instead. When asked when this credit is valid for they will not give me a straight answer and keep telling me british airways will deal with credit vouchers. After speaking to BA they confirmed it is down to fly sharp to issue the voucher. I forwarded this to them and again they have just completely ignored the email asking for an invoice number to “help” me even though its in every email they have sent me! Still no word back. Awful service. Never again.

DO NOT USE THIS COMPANY!!!!!! WON'T REFUND AND WHEN IT COMES TO USING THE "VOUCHER" NOT ALLOWED TO USE TO VISIT COUNTRY WE WANT TO. COMPLETE SHAMBLES AVOID AT ALL COSTS!!!!!!!

With so many bad reviews I would assume the positive reviews are fake!! I have unfortunately had the mishap of using this company through skyscanner. They booked me on a flight routing through the usa to guatemala and unfortunately I was unaware that I wouldn't be allowed in the US. After speaking with them on the phone they told me they had a no refund policy and could only give me a tax refund of £150 (I assume they keep the rest of the money for themselves) or rebook me for a flight to the same destination before June 2022. When I asked them if they could find me a different route the response I got was "find it yourself" even though as a travel agency that's their job. Terrible service. Terrible company.

Really disappointed with Flysharp and their customer service team. We booked for seven people to fly from Heathrow to JFK with British Airways via Flysharp in May 2020. The flight was cancelled due to the COVID pandemic, and Flysharp advised us that we could not get a refund, only a credit voucher. This was fine with us, as we would just make the trip at a later date - we were told the voucher would expire in May 2023. However, we have rang them to book this week and they've forcefully said that we must pay a £150 admin fee per person to book the flight. So, £150x7=£1050 to rebook the flight that we didn't cancel, just for them to rebook the flight for us. Now, we've been left with no option but to call the credit card company we used to book them with to get a refund, and failing that, we'll have to take them to small claims court - all over an admin fee that they've sneakily added on, even though I've read their online posts saying they've never charged an admin fee for COVID cancellations. Avoid this company at all costs if you value your money.

Paid over £1700 for flights to Columbia for our honeymoon. Flights were cancelled due to Covid and 16 MONTHS LATER we're still waiting for a refund. We've had multiple email correspondence with them and call every month but they just keep telling us that they're processing it. Very bad company - avoid at all costs!!!

Absolutely shocking customer service, I have phoned multiple times regarding a partial refund of my flights that I only managed to fly one leg of, covid-19 saw my return flights home back from Australia cancelled. I have been told multiple times that they are awaiting the funds to be released from Emirates but after being on the phone to Emirates this is not true at all. I wouldn’t be as bothered if the flights weren’t extortionate but this is getting ridiculous now, I have been waiting since April 2020! There also hasn’t been any communication from themselves even though they continue to say phone back in 3/4 weeks, company is a joke.

I was really impressed with the professional service delivered by Aarav. He exhibited very good communication skills and explained the different options available with us. I was happy with the overall quality of service provided by him.