just want to say never book from them again, even when you looking for a cheap ticket. As something goes wrong, they will never help. Ive booked a ticket to Thailand with my girlfriend at end of March. Lucky I work in Manchester airport and I noticed that Turkish airline have been cancel and I had to ring them up my self on the 18th of March - to ask for a refund. (As no email was sent out from flysharp). As they said that I will get my refund back within 4-6 week. I waited 6 weeks and I still haven’t got my refund, so I call them up and they said wait for another month and i waited again. And is been 3 month now and I still haven’t got my money back yet, is not like I haven’t been waiting patiently and I call last week, they said I get it by the 6th of June. I still haven’t got my money back. I think this is ridiculous and I have all the phone call and email to proof. How crap they are. Just want to see what this company is really like Invoice number - 4466676

I feel obliged to give you a review, as I have seen you have not been doing so great on trust pilot since this pandemic started. But I would like to Thank you very much as I have finaly received my refund, for the cancelled flight near end of march, reason for 4 stars is becauseI was kept out of loop on the whole in the progress of my refund. I can understand it in one way but I still think you could have done more. Hopefully your reviews start picking up in here, once you start doing the right thing. good luck and all the best

I booked a flight to Malaysia on 17th January before we were really aware of Covid-19. Malaysian Airlines did not offer a refund to customers for some time, however as soon as they did FlySharp got in touch with me to see if I wanted a credit note or a refund. They kept trying until they got hold of me and refunded the whole amount with no admin charge. Highly recommend

We had booked with Fly Sharp return flights with Qatar Airways to Phuket. On Tuesday 17/3 we discovered that the UK Government / FCO stated that only essential travel should be undertaken, we then immediately contacted Fly Sharp to cancel our flights on this day. This was the day before our flight on Wednesday 18/3. Many confusing emails later from Fly Sharp I was eventually offered a voucher for the full value of our flights, valid for 12 months. I asked Fly Sharp to send me the actual voucher confirming value and date of validity, as other travel companies have done .Qatar have offered 10% uplift on all issued vouchers and have now extended the date for re-booking to 2 years so we wanted clarification of what exactly we have got? Fly Sharp contacted me on the 23rd April stating they would respond in 5 / 6 working days. Well I have been patient, but after various reminders and 6 weeks not 6 days and no response I'm now losing faith! I only want my voucher, which has been promised! Update Have now received a full cash refund from Fly Sharp which is obviously an excellent result, just a pity I had to resort to posting my complaint on this site which obviously instigated the desired action.

My experience with trustpilot received excellent customer service, thank you,

Because of the Corona Virus my holiday was cancelled. I have now been advised that I am entitled to a refund which I am very grateful for.

Booked BA flights through Flysharp which were cancelled due to coronavirus, I emailed on a number of occasions to get a full cash refund but constantly told only a voucher was available even though legally I was entitled to a full cash refund. 2 months later I have received my refund and they have waived the high administration fees, so in the end they did the right thing.

I spoke to them 2 weeks ago and they advised me to wait as if the airline cancelled the flight then I would get my refund so I decided to wait. Today, I called them ,as my flight is cancelled, to my surprise they have already applied for a credit voucher from airline without my consent. It’s my money stuck there and you applying for credit voucher without my consent is not done. I would need my refund and would not accept a credit voucher. Invoice -4441775

If I could give 0 stars I would. Fly Sharp have been disgraceful throughout the pandemic. I booked flights in january for March 15th, after 2 completely pointless changes before departure I arrived at the airport and sailed through with no issues, thought wahoo all good! Until I arrive in Doha and am told that due to COVID-19 the UK government issued a do not travel to my final destination Bali. At this point its midnight and I'm alone 12 hours from home. Qatar airways told me they're still flying so I wouldn't get a refund for not flying on to Bali, so I ring fly sharp who tell me that Qatar airways should be turning all UK passengers around and boarding them back to the UK and if they weren't they would do that when I get to Bali free of charge. So I boarded my Bali flight and was told on there that they wouldn't be turning us round and its not their problem, that my travel agent had given me complete BS! So I arrived in Bali and reassessed got my visa and spoke to my insurers (whole other rubbish experience) but eventually found evidence in my t&cs that I was still insured so continued my holiday. Until 4 days in when my Kuala lumpar-heathrow flight was cancelled by BA. I only found this out as I was regularly checking just in case as I didn't want to end up stuck. So by this point I am unable to make phone calls and Fly Sharp have not responded to a single email I had sent them in the prior 4 days. So I waited a day to hear from them or BA and didn't. So my mum who was still in the UK phoned them and couldn't get through for 2 days trying all day and night. Eventually she got through and asked what my choices were; she was told very matter of factly that my other flight from Bali to KL would 100% be cancelled and my only option was to buy new flights and sort a refund for my "cancelled" flights afterwards. By this point its 1am in the UK (8am Bali) and the only flight we had the choice of was at 00:45 the next day - meaning I'd need to start getting to the airport as I was on an island. she was also pressured by the call handler insistently telling her she had to be quick as theres only 1 seat left. After stressing her further and then her not being able to get back through to the call center for over an hour after she had followed a link they had sent by email to her to pay an additional £980 for the return flights she finally got them booked which the confirmation then took another 2 hours to come through - in a different name - SOUTHALL TRAVEL which is apparently the same company. Yet almost 3 months on I am still now waiting for some form of refund from the flights that were supposedly cancelled- they weren't and still flew the same day and times albeit the KL - heathrow was no longer a code share and just a Malaysian airlines flight instead. I am honestly disgusted by this company and will never use a budget travel agent again - I will only ever go direct to flight companies- all of which were offering prompt refunds or changes for no cost.

Thank you very much for the ticket refund. It takes more than 2 months to process the whole refund. At first when Virgin Atlantic said I can be fully refund, the staff (Flysharp) he cancelled my ticket and told me that I cannot refund. He persuaded me to pay for another ticket instead. If 3 months ago Flysharp be honest and refund the ticket in the first place, I would be more than happy to buy another ticket with Flysharp. I think that attitude need to be improve, what he did is just to makes me (or other customers) go away. I am a frequent flyer and travel every six month from London to Asia.

Truly a Professional Service.I had not to run from pillar to post to get refund,though you didn't reply to my emails in this lock down.Hwever your phone call advising of refund is much appreciated.because of this professional service,you are going to arrange my future travels.

Good and reliable company in my opinion. I have made a booking for a return flight to Sry Lanka in November that was cancelled by the airline (Gulf Air). I have sent a letter by e-mail at 18.th Marc to their customer services and ONE day later I have got an answer from them: We write to inform you that as per advisory received from Airlines, your tickets are eligible for a full refund. It will take at least 12-14 weeks for the refund to be processed. One of their customer advisor called me at the 9.th week and informed me my refund is on the way and the next week I have got a full refund into my bank account that was at the 10.th weeks. Thank you Flysharp!

Invoice 4452077 Been contacting them since March for a refund for booking via emirates to Dubai, which was cancelled. 10 weeks has passed still no sign of any refund, communication is only ever please wait 4 weeks, then another 4 weeks. Company do not even pick the phone up to have a chat - absolute shambles Looks as if everybody is the same the company are a rip off! GOT MORE CHANCE OF SITTING IN THE QUEENS HANDBAG THAN SEEING REFUND!!

I booked my flight to Australia via Shanghai through FlySharp. Understandably the flight was cancelled when Australia shut down it's borders, so I have been in contact with FlySharp since February 2nd in regards to a refund for the flight that never left the ground. I was asked to wait 4-6 weeks, which is fair enough and I have done that. I replied again, told to wait a further 6 weeks, I have done that. I have then tried to email on 2 separate occasions for a simple update on the refund that was promised to me and have had no reply now for 2 months. 2 months with no contact. I understand business are busy, no busier than an airline company right now. But the lack of communication has been terrible, I would just like to know at what stage the refund is. Invoice no - 4441762

I have had a decent service from Flysharp. My flight was cancelled on May 16 and i spoke to a man ( Mike - i think his name) who does not have a clue what he was saying and then i spoke to Nicol and she promised me that i would receive my refund in 2 weeks time and i receive my money yesterday . Thanks Nicol for your excellent customer service.

I was supposed to fly out on March 18th and was told on the 16th I’d be entitled to a refund and to contact Fly Sharp in 6-8 weeks. I was happy with the service at this point, however, I have contacted Fly Sharp multiple times since the 8 weeks have passed and have had NO RESPONSE. It’s been over three months and I’m none the wiser and still without a refund. Terrible customer service and in breach of the Consumer Rights Act 2015. I did not purchase flights through the airline, Fly Sharp are the supplier and are therefore responsible for refunding me directly. Yes a lot of businesses are busy, I work for the NHS so I know this to be the case, but this is not at all acceptable. So many of us have been left in the dark and are subsequently stressed, worried and anxious. Sort it out!! Invoice number- 4445675

4th June: Update on my original review below on 30th May, giving 4 stars instead of 1 star as the refund has finally come through after 4 months and a couple days of waiting. Overall experience with Flysharp is ok except the lack of communication during this pandemic. 30th May: A full refund was confirmed by Flysharp on 30th Jan 2020 which would take 6-8 weeks, but nothing happened and received no response since late March. I would give a better review if I received a response for my emails. Please kindly look into invoice No : 4404343

I don't trust them. Seems they avoid refunding. They now had over 2 months to process a refund (which was refunded by Thai Air to them, so I heard). They say Thai Air has not issued any refunds yet. Not sure who is lying. No reply to emails at all. Tricky to get through on the phone. Generally sound fake and as if they are lying when speaking on the phone. I am sure they try to hold on to millions of travellers cash as long as they can and play a game. Hate people like this.

They were very responsive when i had quiry and quick to resolve it.

Have been using Flysharp for sometime. Made a booking for a return flight in March that was cancelled by the airline (Gulf Air). Initially had difficulty in getting in touch with their customer services, which were presumably overwhelmed with the cancellations. Ultimately got through to them and was assured a full refund in 6 to 8 weeks. As there was no news even after 8 weeks, contacted them again and they said that the refund process has been initiated and I would get the money in the following week or two. True to their words, I finally got the full refund. The reason for giving them 4 stars instead of the 5 stars is because their customer service were not responding to anxious customer queries promptly. Keeping the customer in the loop of things would definitely earn them 5 stars. I see a lot of posts stating that Flysharp is not offering a full refund in some case. I strongly feel that this is because of some airlines policy (for eg Etihad) of refunds when the airlines themselves cancel the flights. Therefore in all fairness, this is not Flysharps fault. Well done Flysharp! Will definitely use your services again.