If I could I’d give them and it’s sister companies 0 stars! My flight was cancelled in January by fly sharp. It's been 5 months!!! My flight was cancelled over 5 months ago now and I’m still waiting for my refund. They always gave me the same excuses along the way such as come back to me and check in on the refund status a few weeks later or someone will get in touch with you in the next few days. However to date I’ve had NO response from flysharp since mid-March with regards to a refund even though I have sent numerous emails- they have all been ignored. But I have heard from the airline that the refund has gone through so they have it now. please respond about my refund!!! Reference number: FJYVXN. Invoice number: 4396859

Reply to response. We are WAITING on a manager call us back. We have been waiting almost a week for a call that was promised within 24 hours. You will find the booking under Cosby. Please do not reply with generic nonsense. All we want is a phone call. When we phone nobody will let us speak to a manager.

I've had a horrible and upsetting experience trying to get my refund back from FlySharp. As others have said, I have various members of staff try to get rid of me on the phone with conflicting stories. I have had barely any replies through email. I am owed money through my booking reference NFYUZD as well as booking reference SSVEFN. It has now been 8 weeks !!!! since March 22nd that I have been trying to get my refunds - horrible! I have been deliberately kept in the dark about what is happening.

I was in contact with Flysharp to organise my refund for a flight that was cancelled due to COVID 19 and FCO guidelines to not travel. They have stopped emailing me all together now and the last correspondence I had was on April 16th and it was an automated message rather than a considered reply. They have stated that they are waiting for the airline to give them the refund before they could give me one, but I have heard from the airline that the refund has gone through so they have it now. I have sent multiple emails with no response for a month, can someone please respond about my refund going through now the airline has completed it? Reference number KEZD3S. UPDATE: I have now received my refund in full, however my experience still remains the same in that I was not contacted for months and was initially told I could not receive a refund. I am glad that the company saw reason and have given everyone the refunds they were entitled to for cancelled flights due to the global pandemic. Personally, the experience has left a bad taste in my mouth so I will not be using them again or any of their sister companies (Southall Travel, Travel Trolley).

My friend (Abi) and myself (Ana) were due to fly to NYC early April, obviously the flights were cancelled- however to date I’ve had NO response from flysharp with regards to a refund even though I have sent numerous emails- they have all been ignored. Extremely terrible customer services, I appreciate there must be a lot of emails/ refunds to go through however it has been long enough- someone should have at least had the decency to acknowledge one of my emails. If this doesn’t get resolved soon it will be escalated.

I would like a response off someone with clear information on when my refund will go into my bank account, I emailed back at the start of April regarding my cancelled flight to Hanoi on the 29th of March, I rang last week to be told the case will be escalated and will receive a call back in 24 hours, low and behold no contact whatsoever.... I rang on Friday the 15th, 2 days ago to be told the refund has been processed and they are just waiting for the payment system to update..... It just seems as though everyone I speak to is reading off a hymn sheet, if this isn't resolved with a proper response soon this will be esculated to ABTA, my booking reference is MRHOOQ and the passengers were David Foster (myself) and James Jones.

My flight was cancelled in March and I am still trying to chase a refund. I have emailed and contacted several times but the answer is always that I had to wait. I had confirmation I would receive a refund 8 weeks ago and, despite chasing them, i'm getting noting back. When I will get my refund? This is unacceptable. Because of this I will never recommend flysharp or use it again based on the service I have received since cancelling!

If I could I’d give them and it’s sister companies 0 stars! My flight was cancelled over a month ago now and I’m still waiting for my refund. They have made up excuses along the way such as responsibilities lies with the airline and they can’t refund me etc. They are now trying to charge me fees for my refund and they have changed their T&Cs which don’t apply to us when I bought my tickets!

Flysharp have been most unhelpful and unfair. Have had to chase them for a refund from 18th March until 15th May for a refund of two flights. They then took £74 as an admin fee. Now having to complain through ABTA my MP, my credit card and ultimately the county court. Will never use them again and suggest anyone else steers clear as I believe they are trying to profit from the situation. The flight was cancelled due to the corona virus and was not my choice. I along with other dissatisfied customers have referred the matter to our MPs, ABTA and BBCs Watchdog. After 2 months Flysharp refunded the admin fee and are apparently refunding all admin charges, obviously because they were wrong to do it in the first place. A shortsighted position to take but they have now finally decided to do the right thing.

My flight was cancelled in March and i am still trying to chase a refund. I have tried emailing and contacting several times but am getting no response. I had confirmation that the flight had been cancelled and i would receive a refund 8 weeks ago and, despite chasing them, i'm getting noting back. I understand the situation but i think the service is extremely poor and i'm very worried that i will not get my refund. Before this, i would have highly recommended Fly Sharp but based on the service i have received since cancelling, i would avoid!

Very poor service and staff who seem to have no clue about what is required of them. Like many here, after BA cancelled my May flights due to Covid 19, so as per my legal rights I called up to get a refund (which already bothered me, because I had no proactive communications from Flysharp at all). I spoke to the airline first who confirmed the refund had been processed, but was being sent to Flysharp so to contact them to confirm. I contacted FlySharp who gave some garbled offer about being able to get credit or a refund less an admin fee. When I stated this was not acceptable or legally compliant... Eventually the advisor admitted that I could get the refund in full but I would have to wait "6 or 7 months" for it and they could not confirm any of that in writing. I asked to speak to a manager/supervisor which was not possible, so at that point I decided to call back and speak to someone else who then said my FULL refund (with no admin fee) had already been processed and should be with me within 3 weeks but again could not confirm this on email. Very confusing messages, absolutely not legally compliant with regulations and I am left with a very bad impression of Flysharp. The other people on my trip booked their flights through a range of other websites, and have all received refund confirmations on email, and money back within weeks. FlySharp seems very bad in comparison to their competitors and desperate to hold on to people's money illegally. I will be reporting to the ATOL, ABTA and trading standards if they are not able to resolve this satisfactorily.

I appreciate there have been a lot of bad reviews from Flysharp. It gave me a lot of concern when I tried to get my money back. My experience actaully tunred out great. I spoke to Wilson and he sorted me out in less than 10 minutes. I was offered a variety of days to fly and was given a new ticket at no extra cost to me. Thanks Wilson!

My flight was cancelled in March. Despite hundreds of phone calls I have still not received a refund. I get various time scales such as 6 months, 4 months, 14 days etc. Every time I speak to someone I get a different response. I have even reactivated my credit card to enable me to get a refund as they told me a cheque wouldn't happen due to lockdown. I can appreciate the difficulties for companies during this time, however, Flysharp have made everything more difficult by changing their story every time you speak to someone. Don't give them your hard earned money. Go direct to airline in future Booking ref J943LN

Seems like this company just make it up as they go along. Our BA flights to Tampa on 28th June have been cancelled so I phoned for a refund. The first agent just cut me off after about 7 mins. Called back and this time got a female agent who advised me I have the option of a credit note or a refund minus £150! Why has the admin fee gone up from £75 to £150?! Told her I would wait for a full refund but she advised it might be 8 months or more before I receive it and I have to phone them back to ask for it! How are they allowed to steal my money like this?! I will be contacted ABTA and ATOL to raise a complaint about this company!

Called on the 22nd April about my cancelled (due to Covid) flight on the 29th, was told there would be a £35 admin fee if I wanted a refund or I could take a voucher. Said I would call back after discussing options with the other person I was travelling with. Called back on the 23rd April and was told that I was advised wrong and there would be a £75 admin charge per person. Begrudgingly accepted as we thought part refund would be better then none with the risk of businesses going into administration. After reading reports and speaking with others I was told that if the flight is cancelled by the carrier the company have to offer a full refund. So I called back to get the rest of my refund and was advised she could put a hold on my refund and apply for the full refund but this would take 3 weeks and to call back - they didn’t offer this option because they have too many to process and it takes too long. I said I would wait. On the 13th May I realised I had received a refund but -minus the admin fee so I called up and asked if the rest was to follow as I thought it was put on hold. I spoke to the rudest person which is very unnecessary and upsetting in these times, I was very understanding and said I appreciate they would be getting lots of these types of calls but I was told that my refund was put on hold until the rest could be applied for. He told me this was not possible and I wouldn’t be getting a refund...he spoke over me and then hung up. I called back to get someone else who said they would get the person who I spoke to previously who advised they would apply for the whole refund to call back as they where in management - I did not get a callback. I have found the whole process very distressing and unprofessional. These people must be stressed but they worked in customer service and there is no excuse for the way I have been spoken to, in a time like this I shouldn’t have had to deal with this extra stress.

I have requested a full refund for ticket booked in June as the airline cancelled. .. The staff advised that they can issue a credit note. or £150 charge for cash refund. why customers have to pay the cancellation charges as it is not their fault. it is the airline cancelled. They shouldn't be charging any fees. Agents should contact the airline for the charges not take it from the customers. Unacceptable.

I purchased my Turkish Airlines flight ticket through Flysharp online. Due to the pandemic, I have sent them a flight changes request in March regarding my flight on early May but they never reply me. Flysharp did not inform me as well by email or any form of communication despite my flight has canceled by Turkish Airlines. According to Turkish Airlines website, my flight is entitled to a full refund or a travel voucher which valid 15% more value. I called Flysharp to request for the voucher or refund for my Turkish Airlines. Flysharp informs me that Turkish Airlines only offering a refund in the form of a credit note for the same amount and they don't know about the validity. When I try to ask about the status of my voucher from the Flysharp Customer Service agent, he spoke rudely to me and told me that they will not send out an email regarding my voucher and if I want to know any details about the voucher details I need to call Turkish Airlines, not Flysharp. Try to contact them by email never reply! To be honest, this is so irresponsible, and I am so disappointed with the service of Flysharp!!

Anmol, you were superb and fixed our issue with 30 mins. However ‘spencer’ and ‘Ahmed’ you were both incompetent, inept, extremely unprofessional and rude. I would urge any customers to ask the name of the call handler, and if you have any of the two above names mentioned (the negative two), hang up and try again or simply ask to be transferred to another handler.

Con company changed its terms and conditions after my purchase meaning I have to pay an admin charge on a flight that has been canceled by the airline. before this would only have been in place if I had requested a refund. not impressed at all! A change in clause must be notified Edit: the clause has been added under the covid-19 policy. This was confirmed by the person on the phone

Had flights booked for april with etihad. Contacted flysharp via email they informed me that they have requested a refund and to wait 3- 4 weeks ... contacted them via email after 3 weeks and was told etihad was only offering credit. Rang last friday demanded why I was denied a refund to be told I could get a refund and had two options if I wanted all of the money back would have to wait 4-6 months but if I wanted it sooner 2-3 weeks than I would get my refund with £150 deducted for admin fee.... as my refund was over £4000 I gave into the admin fee and within 5 days (including weekend) recieved my refund.