not once but twice Ajay helped me navigate and re-book cancelled ticket. Thank you for your patience and also being so understanding. I hope you are recognised for your excellent customer service Ajay. Thanks again

Given the current Covid situation the travel agents are working very hard to reorganise travel and refunds for many people and making absolutely no income! The staff at Fly Sharp were always professional and polite and helped me to cancel my booking and organise a refund from the airlines and kept me informed - very helpful indeed!

Jeff was very helpful, efficient and good to talk to. He explained that due to unexpected and unprecedented circumstances, our request for refunds will be given back within 7-10 days from yesterday. Will certainly do business with Flysharp again once this pandemic ends.

Still no refund for flight - FGACAW Our CSAIR flight was cancelled 1st February 2020, it is now 21st May 2020 and despite lots of promises, there has been no refund. I have contacted the airline who have told me that the refund has been paid to Fly Sharp on the 24th February 2020. This means that FlySharp have has my money for 3 months and have not paid it back . Do not use this company or their sister company TravelTrolley which have been equally apalling to deal with. Absolutely fine if you want a cheap flight but you had better pray that nothing goes wrong.

I am going to get my full refund on covid19 flight cancellation from fly sharp, This was not that easy but still I am going to get it back. I recommend always check and book with airlines if not then I will recommend fly sharp.

AVOID LIKE THE PLAGUE!!!! THEY ARE NOT GIVING CREDIT NOTES EITHER! I am discussing with Flysharp on email and phone since about two months ago about a canceled flight to Singapore. Apparently they seem to be willing to cooperate but this is just to delay the fact that they will never refund or issue a credit note. Now they don't even answer their phone anymore. On the course of this crisis, they created various email addresses claiming you can reach them for urgent matters, but they answer with at least a week delay on them. I will certainly never book with them again and will make complaints to ATOL and ABTA and I would encourage you to do the same!

Good service and provided me a refund

AVOID. They refused to refund my cancelled April 2020 flight money unless they first deducted £75 per person admin fee. I obviously refused to accept this. Nothing received to date. In law they are required to refund 100% within 7 days. Have now involved the credit card company. I wish we have booked direct with BA, as we will next time. reference A71342 BA ref WO6KKK

They got my money back for my cancelled flight

AVOID AT ALL COST!!!!!! Never agian will I buy tickets through Fly Sharp! Was told 6-8 weeks for my refund we are now into week 9 and they say its going to be another 14days!!!! No communication from them what so ever! Other companys have refuned my tickets within 3days when they said it was going to 4-6 weeks. Booking ref NHUHFL

Customer service is excellent, very good.

It is such a shame what Fly Sharp are doing at this moment. Waiting for refund as promised the email on 15/02/2020 and it said that it will take 4 to 6 weeks and absolute nothing from them. Now it has been 13 weeks and still nothing. They terminated all contact - not responding to emails I sent three times, not answering phone calls, no sending any regular updates. I am very disappointed with Fly Sharp. Their competition online travel agency, TraveUp, at least they sent me regular updates three times which make me feel less frustrated. To be honest, I am not surprised as TravelUp has much better reviews in various independent sites. So I had to involved my bank to solved the problem with Fly Sharp. I would not use Fly Sharp never again even if tickets are slightly cheaper than other online shops.

I have tried to contact Flysharp regarding cancelled flights and a refund since April and none of my emails or calls have been returned. Booking reference EXDUDM.

An absolutely awful company who I will not use again! Do not purchase your flights through this company. I had to cancel flights a week before flying due to a stroke, I was promised a refund of a third of the flight cost Within 4 weeks. I thought great at least I get some money back, 12 weeks later after 8 emails chasing a numerous calls that went to voicemail I was promised I would be then paid within 6-8 days. After 8 days I was only paid half the amount. This is still ongoing

Great communication and full refund after my flight was cancelled due to coronavirus

Both myself and the other passenger on my booking phoned today about obtaining a refund for our trip due to the Covid-19 circumstances. And I am extremely dissatisfied. Our outward journey has now been changed 3 times and I was not notified of this, neither was I notified that our return flight had been cancelled (a trip that was meant for in 2 weeks time)! I spoke to the airline directly and was told it is responsibility of the travel agent to notify me of any changes or cancellations, yet the FlySharp customer service advisors we spoke to persisted to shift the blame to the airline. The adviser I spoke to was incredibly rude and unprofessional, telling me I had no right to a refund and refused to let me issue a formal complaint. His words being “there’s a global pandemic we don’t have any supervisors in office to deal with complaints”. When the other passenger rang and spoke to a different adviser, he was told a refund would be issued (after some dispute) however, was told not to expect this for at least 4-6 months?! From the FlySharp replies I am reading on here, refunds are being issued within 7-10 days, so not only have I received bad customer service I also feel discriminated against as a customer that I’m expected to wait longer for a refund yet others aren’t. I’m also not confident that the adviser claiming he has issued a refund has actually done so because I am yet to receive any confirmation of this. Unhappy to say the least! If FlySharp are reading this, can I ask that you provide the same service to me as other customers posting on here are receiving and issue my refund promptly.

We booked our flights via Flysharp. The price we received was very competitive and the documentation for the flights arrived promptly. Due to COVID-19 flight disruptions, our flight operator had to cancel the flights and Flysharp managed the refund from the operator. Flysharp has also waived the service fees of the refund which is typically 10% of the total ticket cost.

Further to the below review i have subsequently discovered the airline has already refunded the cancelled flight to Flysharp and confirmation of this is also posted on the airlines booking reference page. One therefore asks why Flysharp are not passing on this refund to me and keeping for themselves!!!! Do not believe what you are told over the phone, investigate further and you will discover the real type of company you are dealing with. After being left stranded overseas on March 18th when our return flight was cancelled by airline/flysharp and no reasonable alternative offered, here we are 2 months later still having not received any offer/procedure/refund whatsoever. (We had to find alternative arrangements ourselves and at our own expense to return).Communication with this company is awful whether by email or telephone. No solutions are ever given. Do not believe what their CEO writes on their website, we haven't felt once that we are ‘of paramount importance’! We never even got a sorry when the flight was cancelled in the first place ! QSWTNP

I hate shaming companies and have never done so before. However, enough is enough. People need to know who they are paying for. It has been 12 weeks since I cancelled my flight. Way way before the Coronavirus erupted in many countries. I should be way high on the refunds queue. However, after calling and emailing the Fly Sharp team I'm still waiting for a refund, although I was promised a few weeks ago refund is imminent. When they write on the cancellation confirmation that a refund for invoice 4366194 should take 6-8 weeks it sounds so easy and pleasant process, I was so happy. However, it's not. Still waiting, without really a proper answer or solutuon. Awful service, awful experience. And, in case you wonder, the duty manager didn't get back to me yet, although the standard reply below promised I'll get a call. No idea why someone should contact me as I only have an email saying I qualify for a refund, and all I really want is just a refund and not a discussion with the duty manager, but I'll keep you all posted.

I have had THE worst experience with Flysharp that I've ever recieved from a company. If I could have given a 0, or a minus, I would have without doubt. I've been waiting 12 weeks for a refund, even though I was originally told it would take a maximum of 6 weeks. I've contacted customer services dozens of times and get told lied to (we are waiting for the refund, I'll issue the refund now, I'll email the airline etc etc). Nobody cares about resolving my issue and every "Advisor" is rude, abrupt and unsympathetic. I've already raised complaints through Resolver and the ABTA as I've given FlySharp several chances to resolve my complaint, without resolution. I EMPLORE YOU, DO NOT BOOK WITH FLYSHARP. My invoice number is 4441713. FlySharp, if you are reading this, you should be ashamed of yourselves with how you treat your customers and operate as a company. Issue my refund now!! *EDIT* Regarding the below reply... I've been promised this about 6 times, so I'll believe it when it actually happens.