Booked for the wrong time, asked if they could reschedule the booking and they instantly refunded my account so I could change it!

Ive been using pirate with my band for a few months and the facilities are perfect!! I even accidentally booked the wrong day and they were so kind to refund me and allow a rebooking🙌🏻 Truly the best studio around

The agent (Nic his name was) saved our session after some unforeseen circumstances arose ! 10/10 customer service.

Great customer service!

Always amazing customer service! Love pirate studios!

Good experience. The service team are always super helpful with my questions.

Great service, facilities and response time with all qureries and bookings. The only thing that is lacking at the moment is their recording feature which used to enable you to record and upload mixes with the click of a button. Now theres no feature, its back to the old school method with wires and laptops etc. To me the Pirate Service would be absolute top notch if that feature was reinstalled, its the only real thing thats missing from the service. Other than that the team are on hand and helpful, facilities are great and concept is quick and easy.

Contacted customer services regarding a booking as couldn’t make it last minute and the credit was put back into my account instantly. Quick responses.

Customer service through the watsapp messaging was great. Thank you. Definitely recommend

Polly at pirate support was really helpful. Allowed me to change my booking last minute and replied very quickly. Pirate is truly legendary.

I had to cancel at short notice due to Covid but the team at Pirate cancelled my booking and gave me a refund credit.

The team at Pirate were understanding & supportive when I needed a refund back to my account. At first they were hesitant & told me I could only receive the refund back into credits however once I had told them that my cancellation was due to one of my clients, they understood & refunded me back to my account! Super happy with this service!

I had some technical issues from my side at Notting Hill and was unable to play any music. I emailed the team a few days later explaining the situation and they refunded me with credit to my account. It’s the People that make this company. By far one of the coolest concepts out there for the arts sector at the moment! Long live Pirate!

Great rooms Great communication even without meeting a human in the flesh. Brilliant to have the rehearsal recorded and downloadable from the site on our return home. Will come again Franck

Really good environment to be in especially being surrounded by other creatives and hearing/ seeing people come together helps you get focused and really zone in. Good creative spaces for production. Only problem I experienced with was low end from other studios ( close by ) being picked up on some recorded takes. Very professional and polite staff team always ready to help solve any issues which always helps ! Over all very happy with my experience here to date with plans to check out the newer built sites

Always so helpful 👍

Awesome guys! Always there to help!

I made a mistake on my booking and was refunded expeditiously. Great customer service.

Helped me out with changing a booking after I'd made a mistake - so helpful and easy!!!

Great customer service. Any problems are sorted in seconds - just use their live chat. 5*