Well complained how short my tulips were for the money and got remarks back about how nice they look in a certain vase and the colour kinda depends on the length if the flowers which is rubbish .. I expect long stems for expensive flowers as u could but this quality in a supermarket .. I don’t mind paying for quality but when you get a reaction like this from FLOWERBX it’s not exactly professional is it or it doesn’t solve the problem

nice fresh flowers delivery on time

Great website easy to access and the person who received my flower gift said they were the best flowers ever received!♥️

experience with Flowerbox has always been good. flowers arrived in good condition and arrived when they said it would. Easy to order online and helpful information on how to take care of goods

Scuppered by a faulty website experience and then a DPD driver who missed not one but two house name signs....

The delivery company delivered to a Post Office in another village without leaving a note they had even tried my mother-in-law, who at 80 is too old to be traveling around looking for a parcel of perishable flowers. There were plenty of places to leave the flowers at her house.

Fast delivery and excellent price.

Some of the worst service I’ve received. Order flowers on 26.11 to be delivered on. 03.12. Never got a dispatched email or tracking number. Then was told on 03.12 the parcel would be delayed. At 5pm, which left it to get a replacement for the recipient. Delayed delivery meant I missed the occasion. I’ve emailed in nobody replies. I have called. “No support agent is available to take your call” They arrived 3 days late hardly going to be high quality. Won’t be using you guys again

The flowers aren’t yet opened up but I’m sure they will be great, however, my flowers were unacceptably late and customer service unfortunately didn’t help 1 bit.

I was looking to buy a bunch of flowers for my significant other, having had a few not so pleasant experiences with some well known florists. I stumbled across Flowerbx by chance. The flowers I purchased were exceptional, a bunch of 40 carnations that have blossomed fantastically and after 11 days still look fantastic. Great value for money. I will definitely purchase from Flowerbx in the future.

AVOID USING THEM IN CENTRAL LONDON UNLESS YOU HAVE YOUR OWN COURIER. Have been a subscriber for over a year - they’ve recently started using a new courier for deliveries in Central London who seem to be a total disaster. Say they’ll deliver on a certain day (Great) Send a text that they’re a few minutes away (Great) Not show up (Not Great) Tracking shows order as cancelled by the courier (Not Great) Courier then tries to get themselves an excuse by claiming there was no-one home, “sorry we missed you”. Despite us have 24/7 concierge. Courier then tries to claim the delivery address is incorrect, despite it having been fine and accurate enough for Flowerbx deliveries to arrive since 2021! Emailed Flowerbx 3x to ask for an explanation - no response Called Flowerxb “Customer Support” - no answer and “no agent available to assist” so the line cuts off. Really, really poor new courier they’ve started using, what happened the the fresh flowers, they will have been wasted now or thrown away by the incompetent courier. Yet.. Flowerbx have still charged me £55. I’ve opened a dispute with my bank, shan’t be paying this. Oh and one final issue to add insult to injury: the “cancel subscription” button on their website doesn’t work! Still waiting for a response but considering the lack of customer service I would say: Avoid!

the flowers are a bit old.

Flowers arrived 3 days late and were not in good condition

I actually haven’t got my order as it hasn’t arrived . So that should be a minus one. Waited in all day Friday 2nd December. Didn't arrive and have no clue was has happened to it either.

The flowers were beautiful and the option to deliver same day is so good! However the quantity was incorrect so I feel they should just call them 'small', 'medium' and 'large' - ordered 25 stems and 18 were delivered.

Received big words of gratitude from recipient and the team was so helpful and kind throughout the process

User friendly, seamless ordering experience, and flawless delivery.

It arrived on time and I was able to track the delivery which was amazing. The flowers were beautiful and the receiver loved them, however I ordered sunflowers and got roses instead.

Failed to deliver Failed to reply to email Failed to refund money Then sent this survey Useless/ will never use this company again

Delivery was right on time. It was very quick. I received flowers from my friend before and they were so gorgeous that I sent it to a friend of mine as well.