I provided the required documents and the refund was made without question

Unable to make show due to sick refund taken and refund received after 8 days

Very helpful and my refund came back to me quite quickly. Very impressed with your service

Painless process. Very easy to file for a refund based on a family emergency. Highly recommend the insurance for any future purchases. Highly recommended, refund was within 3 days of filing the claim!

It was quick and relatively easy to out appropriate forms and attach proof. Kept informed and refunded within days. Top marks

Got a fast answer about what to do next. I gathered up the documentation and sent in the refund request on Secure my booking's webpage. Within 4 working days I got my money back. Thanks for a fantastic service Tommy

Refund was processed quickly and the process was easy and transparent.

Wonderful with incredible efficiency.

Refund received but little to zero empathy for our situation and no help at all with next steps. I guess receiving the refund was all that mattered and the agents were pleasant enough, but we would have been helped hugely by having someone listen to us as individuals rather than stating T’s and c’s all the time. We really needed our refund more quickly than 7 days so that we could rebook as the shoe is only on for two more weeks. Obviously grateful that we got the refund though so can’t fault the actual insurance policy.

Easy to use online system for refunds. Money was returned quickly.

immediate service

Not impressed that ATG said I could go to pharmacist to complete form, but form stated GP. Very confusing. Otherwise quick refund.

It was straightforward to apply, clear what criteria would qualify for a refund, and dealt with quickly.

The process to apply for a refund on the tickets was clear and I was able to upload the relevant information and the refund was processed in a timely manner. It was the first time I have had to use this type of insurance but I will certainly be taking it out again in case it is needed in the future.

Had to cancel my booking due to being ill and received my refund the week after so was very pleased 👍

We were unable to attend the show because of severe illness and were able to get a refund for our tickets.

Process was a bit complicated and the form was not easy to complete online. They then messaged me to say they hadn’t received any attachments despite me attaching them to my original claim. I was lucky enough to receive a refund but I didn’t receive any notification of this.

Once we knew how it was a simple process

All good - fairly easy and prompt response,

I was told that the matter would be dealt with within 7 days, so I knew when to expect a response. It was done in 5 days with a satisfactory outcome.