Quick response

Easy forms online to fill in and fast response and refund thank you

I made a mistake and purchased the wrong tickets. I was able to get a refund quickly and easily. Thanks for making it easy to correct a costly mistake.

Information was easy to submit and refund was quick

When I fell ill .Getting reimbursed was good .A lengthy form to fill in but necessary.They were great in the online chat to guide me.All in all a good thing to do seeking out insurance and paid out quite quickly.5 stars

Very quick to recieve the refund however the online process was confusing. Maybe advise customers of additional information needed before, ie reference number, attachments.

Fantastic service, very fast and prompt refund.

When adverse weather prevented me from attending a long awaited show at the Theatre, securemybooking, refunded my ticket money within a week. We'll done! We'll worth purchasing insurance policy along with tickets.

After paying extra for cancellation insurance for my tickets I found when I tried to cancel and get my money refunded as I couldn’t attend the ticket date in question, I couldn’t do this wherever I went whatever website I went on to do with ticket cancellation with this company. I was given the runaround so much that in the end I give up on it, my daughter later pursued it on line and found out that I had to produce a doctors letter, a sicknote before I could put it into the company which I did only to be told via a telephone call that my daughter made that the money couldn’t be refunded back onto my credit card, and that I would have to give them a bank account number for this to happen, so after four weeks of trying and failing I finally got a refund. I find it totally ridiculous to have given so much to get something back which was supposed to be easy. I won’t be booking tickets from this company anymore.

I had to cancel due to having planned surgery but at short notice the day before the performance! It was clear what evidence I needed to provide and how to do it and I received payment within a couple of days.

Very quick and easy to complete the form.

Very easy to process my claim and I received my refund within a few days. Excellent.

Filled in form which required reasonable evidence, the refund arrived promptly without any further action by me. Very satisfied by the refund

Very quick to acknowledge my claim. Asked me to provide proof to back up my claim. Once the refund was secured, the money was back in my account the same day, which I was not expecting so I was very happy with the service.

Full refund when requested. No issues at all it went straight through. Will use again and highly recommend

My overall experience was satisfactory, as I received my refund within two weeks. However, the process was somewhat confusing regarding the refund being sent to my bank account. In the initial refund request, there was no clear way to provide the necessary details for an international transfer, as the process seemed more suited for U.S.-based accounts. In the second request I received by email, the form didn't include all the information my bank told me I needed to provide for international transfers. Additionally, email responses were not very prompt. However, once I completed the questionnaire with the best information I could provide for the international transfer, everything was resolved quickly. I also received a confirmation email informing me that my refund would be processed soon. Overall, while the outcome was positive and efficient in the end, the process could be improved for international customers to make it clearer and more straightforward.

Excellent communication. Prompt service.

Clear instructions, prompt service and emails that kept me up to date.

Really helpful staff. Found it confusing at first but resolved in the end.

Fantastic company. My refund was in my account in 2days. Sorry I missed my theatre show but at least I got my refund quickly. Definitely worth taking out.