Easy to claim and it was very fast, I would have lost out on £160 without getting this protection.

Easy to make a claim due to illness and unable to attend a show. They provided information on how to make the claim which we followed and our claim was approved quickly and prompt refund. Excellent service,

Filled in the details online, all very easy. I was emailed to say it would be reviewed within 7 days and I was pleasantly surprised that the refund was in my bank account within 2 days. All I can say is IMPRESSIVE!

Unfortunately my friend's were unable to attend an event due to an accident. The process was easy to follow and refunded very quickly!

Quick and easy refund due to family illness

It was great and fast response. Very glad I purchased the secure my booking!

Excellent service. Chatted on line to find out where the claim was up to. All sorted within a week once all documents were sent regarding why we couldn't attend. Money paid put for the tickets and in my bank. Very efficient

Easy to follow the instructions on the website. Received emails every step of the way. Very happy.

Speedy transition despite lengthy application process.

Made a claim as unable to attend a performance form was hassle free and refund back in my account within a few days worth buying the protection simple process thank you

Was very impressed with the prompt refund - well worth taking out the booking insurance.

Once having submitted the documentation required to show why I could not use purchased tickets to attend a west end show the refund was quick.

Very happy that my tickets were refunded following an illness in my mother-in-law that prevented us from attending the show we had booked. The process was fairly easy and sorted within a week. Thank you.

Refund was processed quickly.

Quick and efficient, easy to understand and complete

Very simple to complete and refund received quickly. Thank you

A long process to get a refund when you sent all relevant information including hospital bookings on first attempt. It took a third email to finally get the refund. Quite frustrating when you take out insurance and you find it hard to do all this online. Had to get help sending all these attachments.

Received good advice and quickly, about what to do in my circumstances. It all went through easily and again quickly. Great service.

Money was refunded within three days with no quibble

I did get my money back eventually but it was a struggle. My friend couldn't make it because her pre cancer op hospital appointment lasted seven hours. The word "cancer" failed to soften this mob's heart because she couldn't produce a doctor's note. We eventually submitted a text message from the hospital which confirmed her appointment and this was enough for these ...... Sorry I can't think of a suitable word. Yes you did refund the money after 4 days but it was actually 11 days after my initial application. So I don't think you should be patting yourself on the back