The refund request process was quick, secure, and straightforward. Communication from the company was also clear and timely. Overall great experience.

It was happy with the quickness of the response from the time I submitted the claim to the speedy reply. A little more clarity is need for your Canadian customers as to the banking information that is needed , Once the banking info was done the money showed up the next day.

Claim dealt with easily and quickly.

Excellent and fast refund.

Great communication, straightforward process

Understanding sorted out quickly

Unfortunately we couldn’t attend due to illness. The refund process was very easy to follow as I used the online chat if I was unsure of anything. Got my money back within 3 days.

The link was so easy to use and the response very quick

Speedy and efficient refund.

The overall process was good money returned quickly once all requested information was received and acceptable

Applying for my ticket refund was very easy and simple to do. I had a quick response and the refund was credited promptly.

Dealt with efficiently and refund processed quickly

Refunded very quickly

Very easy and quick refund. Thank you

Truly bad service. Do not use this service or company. Only paid a portion of my booking fee and told me to contact ATG forvthecrest. Then stopped replying to emails. Awful.

Simple process

Did what it said on the tin

I was very grateful to receive my theatre refund promptly in the end, having sent my son's note from hospital verifying that he had viral pneumonia. You need such a note! Rules are quite lengthy, but clear. The form was quite tricky to complete and send, and it took the helpline to advise clearing my browser history to support that working. It took me a good hour to complete the request.

My experience was 10/10 my refund was fast and everything is super easy to submit.

So quick and easy - just completed a form and sent proof of purchase and a couple of days later the money was back in my account