It took a bit of time for them to answer but they did provide me with tracking number , just waiting on my order now. My is restaurant is giving away toys for kids in need this Christmas .. I order over $900 in toys order was sent 12/6/2022 and I haven’t received an email with tracking number!

Easy to order.

Excellent customer service and quick delivery of orders. Michael Franco is the sales person assisting us, he is very responsive and accommodating.

Michael was a caring and knowledgeable customer service representative for Kole Imports, investigated my concern and resolved the issue quickly. Thank you!

I made my first order as a new small with Kole Imports & unfortunately it’s been a real unpleasant experience. I purchase some products that were defective & also damaged. Initially dealt with Angel Fundora which purposely ignored me during the 2 week return period after he lied to me about not accepting a tax exempt resale certificate. I ended up speaking with Michael Franco after that which was the worst experience in years dealing with a manager. Mike asked me to withdraw the dispute in order to help me & stated he’d credit me $82.97 which he lied to me also. I ended up dealing with Evelyn after & she claimed I got a credit back which I proved to her with my Kole charges there wasn’t any credits back to me whatsoever. I had 4 different deliveries for this simple order that became a mess. I have big hopes in succeeding in my new business so I thought any new businesses shall be cautious. I wanted to make a 2nd order but unfortunately with the service I’ve received, it’s been a big waste of time & disappointment. Evelyn attempted to make it right but she was just as bad as the 1st rep. BE REAL CAREFULwith this company. I even reached out to upper management and Rob Kole the owner and they simply don’t care nor reply.

Fantastic customer service.

Will never look at their closeout emails again. Spent 1.5 hours putting things in my cart to find out at checkout, they think I'm going to pay $80 for shipping. Will never do that again.

The shipping is to expensive

Amazing products. A+ customer service . And they always have someone on standby to assist . Definitely a company worth supporting .

I placed an order that eventually involved several changes and Michael was extremely helpful and patient in making sure our needs were met. Great customer service!

I had an issue with receiving something that didn't match what I ordered and was told to ship it back at my expense and that there would be a15% restocking fee. I expressed displeasure with that arrangement. After that it was taken care of without issue fairly quickly. Overall, I am satisfied and would likely order again

Unfortunately, we had to return three orders due to the product not being exactly what we were looking for. We appreciated the effort Michael took to rectify the situation and return our funds from the purchase after we returned the product.

Recent order had 20 items missing and 70 of the incorrect item. Emailed them immediately with photos and asked for help. Had to open a PayPal claim in hopes to get my money back. They STILL have yet to try to help, fix or refund. They have great deals IF you are lucky enough to get what you paid for. EDIT-I HAVE emailed them directly several times, no response

Great Customer Service, Michael Franco got back to me in a timely matter and got everything taken care of. Thanks So Much!! Albert

My sales rep. Harold Salas is very good and works to ensure that every aspect of my order is taken care of and calls me if there is a problem. I do appreciate that.

Michael was very responsive to my emails.

Michael was very helpful and prompt on communication. Looking forward to do more business with their company.

Kole Imports has the worst customer service. They don't return phone calls or emails. It took 9 days to process an order and then provided a fake tracking #. Beware. This company does not care about your business. Alma Corral and Michael Franco- you guys should be ashamed of how you handle business.

Order something and didn't even get my product or my money back can't get in contact with no one

Outstanding customer service and resolution help. Michael Franco was immediately on top of any issue and had everything handled before the call was over. Never had any issues with this company after many orders. Now seeing how they handled some hiccups I have full confidence in any and all future orders which will be done with them.