Julie from James Gibb sorted out my enquiries quickly and with no issue. I have only just moved to a building with these Factors and so far I have had no reason to complain. They have been clear and easy to deal with.

Spoke to Geoff in the Dundee office. Geoff was excellent and answered all our questions.

Kiran from the Aberdeen office was prompt to respond via e-mail to a request for information, after there was a minor issue with legibility of a previous attachment.

Tim Gilbert and the landscaping team have now remedied my front garden. Very good service. Thank You

A terrible company, all they want to do is take your money and do nothing in return. Fraud springs to mind. Meetings have been had with full of broken promises, they are just a bunch of con men and should be shut down

Erin From JamesGibb Glasgow was fast and efficient dealing with an urgent leak from the above property, The contractors were also in touch with our tenant to keep them updated and what the issue was. Big praise to Erin please :) - Antony DJ Alexander

I previously stated to get service you had to work constantly and consistently with James Gibb. I now retract that statement and downgrade it to a total waste of time and effort. Lots of promises but nothing else. I’m refusing to pay for their “services”. How can they get 6 major points at an AGM 7 (SEVEN) months ago which they, through Allan Patterson, so called Develop Manager 😂😂😂😂😂 get so wrong and NO ACTION???!!!! CLOSE THEM DOWN!!!

Reported that lift stopped working 20 September. Lift supposed to be fixed within 2 to 4 hour window. As at 3 October, 12 days later no sign of any repair and lift still not working.

Just attended our first AGM hosted by Tim Gilbert and Euan Urquhart (Aberdeen). Both were very professional, helpful and knowledgeable which made the evening run smoothly and any issues we mentioned are going to be addressed. Many thanks!

Had an issue with setting up a direct debit to pay an invoice and been ongoing for weeks however today spoke to a lassie in Aberdeen office - Claire who lovely and most helpful and resolved the better within minutes, problem sorted 👍😊

Really great help from Olga at the Aberdeen office. I had an issue with my account and she sorted it out really quickly. Friendly and helpful.

Reviewing as property factor: Used to be solid reliable Edinburgh company, a bit plodding and old-skool but maybe no bad thing for a factor. Now bought-over, part of Strathmore, our manager is a nice guy but has 25 developments to deal with. Anything more than change a bulb and the company gets it wrong, doesn’t do it, it’s done wrong and JG don’t check, or they get a lazy contractor who short cuts and gets to certify the work for JG so JG needn’t leave the office. They get 2 stars rather than 1 as they aren’t that expensive, but since you get v little fir that, they are poor value. If you don’t have a brand new building, JG actually slow down getting remedial work and improvements done. Really fairly crap. And as a final 2-fingers, if you move out, it’s £100 “admin” charge to leave, plus another £40 late payment if not paid in 14 days (this according to neighbour just moved out). This despite the fact that some contractors now refusing to quote for JG as not paid from previous job. (Edit 26/9/23 in response to reply from JG to this review: Good to get a reply, sadly it doesn’t really address the points in my review, indeed seems largely irrelevant. Tells its own story)

Appalling, callous company. If I could leave 0 stars I would. James Gibb have left the lift broken in a building they manage for days on end, leaving a wheelchair user face either being trapped in his own flat or having to drag himself and his wheelchair behind him down several flights of stairs. What a disgusting affront to someone's dignity, and a clear breach of the Equality Act 2010. Days have past, company directors have been spoken to, members of parliament have been contacted and not even so much as an apology has been issued to those involved. A complete and utter lack of empathy has been displayed. Offering significant financial compensation would be a sensible strategy to mitigate further damage to their reputation as a company.

I bought a flat in Upper Gray Street in Edinburgh because came with parking. I received a parking permit from James Gibb for 3 years and now suddenly they argue that my flat does not have access to parking!!!

I am the wheelchair user a previous review mention. We are going into day number 8 of a broken down elevator has meant that to be able to leave my 4th floor apartment, I have to work my way down the stairs on my ass while dragging my wheelchair. A complete lack of urgency and empathy from James Gibb Residential Factors and Orono Lift maintenance and repair. The constant communication is because of my constant complaints and the shaming from local politicians. If it wasn't for their need to disagree with everything I say, I don't think I would ever hear from them. I would advise people not to be fooled by the replies to these reviews.

Very professional and considerate. Olga M has been helpful and also was able to respond politely even when I was too curious about what happened to my invoice. Her response and proof of how it all played out is outstanding. She is a good asset to the company.

James Gibb are a company we continue to work with as an important business partner to deliver the customer service to all our customers and implement a maintenance regime to leave a lasting legacy on all our developments.

Atrocious service. Also very expensive which which makes it all the more frustrating and annoying. At present we cannot enter the building as the lock on the door is faulty. It has been reported by several residents but nobody has been out to fix it. The lift is also out of order again. This is a regular occurrence. My wife and dog were stuck inside it yesterday. This was immediately after a contractor had supposedly fixed it. A neighbour was stuck inside it for 45 minutes. The emergency button inside is not answered yet massive bills are added to our account. Contractors arrive to fix it but it’s broken again within a day or two. Not great when you’re on the top floor…. It is impossible to get in touch with our new development manager. He doesn’t return phone calls. Staff who answer the phone are not allowed to give out his email address. Structural flaws in the fabric of the building are left to get worse. Money is collected for repairs but nothing gets done. Some flats are uninhabitable yet nothing gets done. Any communication is rare and usually misleading. Even formal complaints go unanswered. A neighbour has filed a complaint with the First-tier Tribunal for Scotland (Housing and Property Chamber) so we’ll see if this makes a difference. As a building, we replaced our previous factor in favour of James Gibb who agreed to take over, quoting £70 per month plus £10 for a sinking fund for improvements such as painting the stairwells or any emergencies. What a mistake! I’m currently paying them £250 by DDI and I can’t even enter the building unless buzzed in by someone. I then have five flights of stairs to ascend due to the faulty lift. Avoid, avoid, avoid!!

Update: Their response answers none of my points and makes excuse after excuse as to why they charge for things. Coordinating quotes for work to improve or repair the building falls within the ‘management’ cost but for some reason JG believe it should be extra and have charged us thousands for arranging to let workmen into the building to wreck scaffolding or provide quotes for work. That’s fact! They have then allowed the scaffolding to sit and now be used meaning as residents we get daily charges for the scaffolding whilst it’s sat there not being utilized. That’s fact! They follow up with residents after we bombard them with calls and emails to finally accept that the works will “start soon” so as to not incur any further charges (which we wouldn’t incur in the first instance if there was someone competent at JG arranging the works in the first instance) for the scaffolding being erected for longer than it has to be. That’s fact! They never respond to emails or phone calls in a time my manner. They have so many staff changes that’s it’s difficult to understand who is managing our building and they don’t even follow their own complaints process. They have “lost” numerous emails of mine when I’ve put items into dispute, yet after me requesting my DSAR, I could easily locate them so until they find them for themselves and actively respond to all the items I’ve placed in dispute, I will not be paying any further invoices or any late payment charges. How these people can believe they are providing an ethical service is beyond me. Please check who the management company is of your building before you purchase and if it’s JG then stay away for you own good! It’s also amazing that you respond to a review on here but don’t respond to numerous emails even when your directors are copied in. You need to get your priorities right and respond to the emails first and then you might not have so many poor reviews! Do not use this company if possible! Absolute bunch of cowboys who won’t manage your development properly, won’t respond to emails but will then try to charge you for anything they do such as letting workmen into the building or getting quotes for work (which would be far less if they actually managed the site in the proper manner).

My son-in-law, who uses a wheelchair, has been stuck in his flat for almost a week.This is the second time this has happened in the space of a few months. The reason is that the lift is broken.Names Gibb manage the property. He has had to miss meetings, hospital appointments and other work-related activities.In addition, he would be unable to leave the building unaided in the event of an emergency. He is getting married in 2 weeks' time and is extremely worried that he won't be able to get out for his wedding. This is in clear breach of his rights under the Equalities Act 2010. In each case the company has had to source the part from Spain.Why can't they keep a stock here? He should not have to pay a factorial fee for this level of service and should be compensated accordingly.