Have had nothing but problems with them since having damage to flat on outside. It took 8 weeks to get a emergency repair sorted which we had to pay for because the insurance is crap. Had to basically keep kicking them hard every 3 days to get any kind of movement. Now add to book Feb bill comes in and we have been charged again for the repairs which were paid way back in November. And now with their new structure no one can even bloody help. Send their people out to do inspections without company phones or remote email access. Which is amateur at best.

Have called James and Gibbs before Christmas and again last week but nobody got back to me. It’s to put in a claim. Customer service is absolutely rubbish and now when I called back and got through to someone they asked for authority as I’m not the owner but I deal with my sisters properties but she didn’t care about what I was saying and didn’t care if I was going to put a complaint in. That’s how great their customer service is. Hate dealing with them.

Their website not working so tried to call them with a query. On hold for about 10 minutes, thought my ‘phone was going to run out of charge! Poor service. REPLYING TO JAMES GIBB - the query was NOT dealt with and I’m still waiting for someone to return my call. (Strange that you can respond to a review on Trustpilot before you can respond to a call from one of your customers?)

Stay well clear. I am a customer and they have the worst customer service and change estate managers every 5 minutes. They are happy to accept that dog owners can leave dog poo bags outside flats and leave splashes all over the walls. They haven't a clue what the charging percentages are and no 2 people give the same answer. Shocking disgusting service. Also charge incorrect invoices to your service bill. Good job we can spot the errors!!!.

I would like to take the time to thank Mark and James Gibb for all the positive changes made to my property, since the introduction of Mark as my property manager, several things have been dealt with swiftly and the contractors used were reasonably priced. Thank you!

Extremely disappointed and astounded regarding the lack of sincerity and professionalism from J Gibb re: broken water supply pump - no running water on Saturday evening and NO ONE available to answer the emergency telephone number in Edinburgh?? We therefore called the Glasgow emergency number and they tried to assist however stated they were unable to send a contractor to make the repair as they’re based in Glasgow? Instead, we were advised to telephone a contractor “who may be able to help” however, is this not the job of J Gibb to source and contact a repairman?? When we called this contractor they advised they no longer work for J Gibb but would repair the job with an advanced payment as they “don’t trust J Gibb to make payment”. We were shocked that J Gibb gave us the run-around and disregarded the real emergency of the situation - everyone needs access to clean running water! In contrast, Scottish Water were extremely helpful, validated our concerns and gave excellent advice, however where unable to repair the issue as it was a private pump that required fixing. Thankfully, the water supply was working by Sunday morning and upon telephoning J Gibb this morning (30/12/19) we were met by their call handler with repeated advice about calling the emergency number??! Which we stated did not work. We asked to speak to someone else and we were made to feel that J Gibb were doing us a favour?? Deplorable customer service. We will be advising at the next resident’s meeting to consider new factoring, especially considering all the other reviews made by dissatisfied residents below, all within a few months of each other. Maybe a telephone call to WatchDog may be useful as well.

I hope you never have to deal with this company. I would go as far to say that if where you are buying a property that has this lot as the factors i would not purchase the property. The fact this company continues to operate is criminal. The staff are rude and aggressive and useless. AVOID AT ALL COSTS

This company seems to have grown too big for its boots, It used to be a good factor but cant get any thing right this last few years, We are a very small estate 3 blocks and 18 owners so you would think its simple but so many mistakes and not reliable now, Stay clear...

were billing for debt which was by previous factors who they "took over" and were self appointed without any meeting of landlords and a legal mandate, wrong percentage charges, cowboy repairs and have no clue what goes on or who is dealing with what Been 2 years trying to solve water ingress and failed repairs by them only making matters worse than better, all they want is money which is not owed to them and expect you to pay for their in house cowboy repairs, did try to talk sense with them but the director has no logic whatsoever, sad thing is all homeowners lose out on our properties being damaged long term don't now how UK law can allow such rogue companies to operate like this, I read up they had 17 court hearing from which 13 ruled against them, it's time action gets taken against such companies.

Recently sold my flat and James gibb have now charged £60 off my float for admin costs in sending out my final bill. A scandalous amount of money their charging for sending me out my money which they’ve had for 7 years!! In my time they were my factors I never saw anyone from their company at the development so I don’t know what managing they did apart from collecting there monthly fee. All in a complete rip off!

When I have purchased the house my previous owner or the solicitor never mentioned that we have a residential factor. Is there any one know how can we get rid from them. Pls help

Just wanted to share feedback on J Gibb’s Mark Powell. Mark took over our building’s management recently and is already making a difference by listening, bringing apartment owners together to agree priories and funding. He is approachable, pro- active and brings solutions rather than problems as hurdles (as ever) may emerge. Thanks, Mark!

I recommend you use anyone but James Gibb. We have had an insurance claim approved by the building insurers for repair for 6 months, yet James Gibb are unable to deal with the detail to allow it to progress. They now wash their hand of it and ask us to deal with the insurers direct. Yet we pay them to do this for us ? I find their service utterly appalling and I would suggest if you either find another factor if you are searching for a new factor or stick with the factors you have.

James Gibb is a terrible company. There is a reason why all of the residents in my building unanimously agreed to leave their service a few month ago. I was sent bills ranging from £300-£600 every 3 months which felt like a sick joke. There was nothing that I could do but pay for these charges. In fact I just received another bill even though we had left them 2 months ago! How can they justify charging anymore this much money? I have to laugh. I also wrote to them via email a few months ago after the key to the back yard was lost: a tree surgeon came to my door and asked for the key as they were not given one (should't James Gibb have provided them with one? How unprofessional). I had asked them to give it back to me but they never did. My email was conveniently ignored. Overall, I'm extremely relieved that we decided to part ways with James Gibb. This is a terrible company and no one should consider signing up with them.

Exorbitant, hidden charges and continuous headache when dealing with this company. Terrible communication from staff that don’t get back to you as agreed. Poor service and difficult dealings with them culminated upon selling the property (along with even more charges/admin fees).

Our problems with James Gibb started from the moment that we moved into the property in 2018, from being charged for lock changes that weren't necessary to nearly being charged for a tree surgeon requested by a neighbour in a completely different building. Now 18 months later, our latest issues involve us selling our property, and being charged admin fees (which were doubled in June 2019 without being informed) for leaving our own property. Watch out for the continuous stream of unnecessary works being completed on the building, often with the fee for these being just below the pre-approved amount and wildly overinflated buildings insurance of which James Gibb add on 2.5% Communication is dreadful and you are made to feel like an inconvenience for making contact with them or querying any items. Discussing these issues I was advised that "everything is communicated through our newsletter". When my phone contract goes up in price, I get an email... When my interest rate changes I get an email and letter. So how do James Gibb believe that a newsletter is an appropriate form of communication regarding fee changes? Only there for the cash, anything that they can squeeze out of you, they will. Don't sign up with them.

I am still waiting on a reply from James Gibb to a query I sent on the 25th June. I sent follow up emails and was informed my project manager was on holiday and therefore another colleague would look into it. After no response I spoke to the Manager, a few weeks ago, to highlight my frustration and was informed me she would look into it. I have had no correspondence since.

Purchased a property here last week. So far all they have done is disapoint me as they will not respond unless you chase them up. The state of the communal areas are also shocking given the amount of money that is being paid. Exposed wiring in the hallway, scratched paint, poor lighting, and furniture in tight hallways causing a fire risk. With these things first impressions are important and I've received a bad one. I can't imagine it will be hard to convince my building to switch.

I bought a property managed by James Gibb one year ago. In that time I've had nothing but problems. First, they didn't bill me (they sent them to a stranger) then sent me to debt collection because I didn't pay bills I never received. Then, once that was sorted, it took months for the late fees to be removed. And now, most recently, we had a quote in April for some mold removal. Three phone calls and three emails later and the work still hasn't been started or even appropriately ticketed in their internal system. I've also raised concerns with our gardening and nothing has been done. Our new property manager actually told me he received my messages but wasn't going to call me back. When I called him on it he told me I misunderstood and he'd call me on the Friday regarding it. It is now Tuesday and no reply. Additionally, the ICO upheld my GDPR complaint for when they sent a stranger my bills! EDIT: The landscaping has now been done, mould still there, still no further despite original quote in April..

Charlie Leask has been our Property Manager for 8 month's now. I have found him to be reliable and informative. He listens and actively gets involved. He has attended a number of our committee meetings and each time he has left with a list of actions which he steadily works through and provides us with updates and feedback. Thank you Charlie . Sheila, Almondhill Steading