If I stop one person or group from even thinking of taking on James Gibb Factors, it will be worth it. James Gibb is a terrible company. Their staff are ignorant, rude, and abrupt, and all because I try to hold them to account for being absolutely appalling, and they don't like it. Oh yes, they are more than happy to charge excessive bills for very little, but one day their business will crumble under the pressure of lost clients and terrible reviews, and I shall be at the top of the list of contributors in this cause. If you don't believe my review I absoluteiy suggest checking out the 60% plus 1 star reviews already posted. I repeat - AVOID!!!

Beware with James Gibb. Had raised concerns that they have sent out my personal details to what could be up to 150 people without my express consent, especially given the new requirements under GDPR. Complained to their data protection officer who looked into it and believes there is no issue with sending out my name and address (their customers data) without my consent to multiple people who i dont know and do not want to have my info. Complaint will be escalated to ICO next.

BEWARE!! Typically, factors are a necessary evil. However, this company choose to charge high admin fees for example, sale house fees (£140.00), which apparently included a late fee. This seems to me to be an admin charge which previously banks were heavily criticised for?

Truly awful factors. Don't carry out basic checks and maintenance and the building falls into disrepair e.g. water ingress which causes very expensive problems. Don't respond to emails. Delighted to say we have finally got together with our neighbours and appointed a new factor who actually answers emails, carries out basic maintenance and inspections and significantly doesn't take 25%+ commission on insurance!!!!

All you have to do is read the reviews and look at the terrible ratings on all platforms reviewing James Gibb (except ofcourse their website (and a handful on trust pilot which were clearly posted by James Gibb employees, noticeable from the exact same format for every positive review) to see what a terrible factoring company this is. Avoid!!!

Aren’t interested in “managing” your development - only in taking your money! Charge 23.62% “commission” on insurance premiums! All electricity is supplied by EDF where you are part of a, massive account on which “agents commission” is paid and you pay “large corporation” rates for a domestic supply! Over twice the domestic rate and no cap. If they actually did a good job “managing” the properties, wouldn’t be so bad but experience is they ignore all contact until you register a complaint. They are a massively wealthy company but certainly don’t deserve to be!

So I reported issued from an installation they provided and left an un safe installation which could result in electrocution or trip hazard. This required urgent attention, 2 week later, no response, I'm now raising a formal complaint. We used to have a good common arrangement, which has fallen into a poor state of decoration and repair. I'm about to get all residents together to remove JG as factors. DO NOT take on James Gibb as your factor. You have been warned.

I strongly urge anyone considering James Gibb to steer clear. If you’ve purchased a property managed by James Gibb, I’m afraid you’ve made a grave error. The level of service they provide is an absolute disgrace, and the frustration they bring into your life is not worth it. My experience with them has been nothing short of appalling, marked by exorbitant costs, substandard services, and a complete disregard for customer satisfaction. Extortionate Costs Let’s start with the outrageous charges. Routine maintenance and repairs are grossly overpriced, often far beyond what any reasonable contractor would charge. They pad bills with unexplained fees and seem to have no regard for ensuring value for money. If you’re looking for transparency, forget it—you won’t find it here. Abysmal Services For the extortionate prices they charge, you’d expect at least a modicum of quality service. Not so. Basic tasks are delayed for weeks, sometimes months, while urgent repairs are either ignored or botched. Routine maintenance? non-existent. Their incompetence is staggering. Terrible Relationships with Contractors Contractors have nothing good to say about James Gibb. Many refuse to work with them altogether, leaving the company scrambling to hire subpar contractors who seem to be selected based on their readiness to overcharge and underdeliver. The quality of work is consistently poor, often requiring follow-up repairs—which, unsurprisingly, are charged back to residents at inflated rates. Horrendous Communication Communication with James Gibb is a nightmare. Emails go unanswered for weeks, phone calls are ignored, and when you finally get through, you’re met with evasiveness or outright hostility. They excel at passing the buck, blaming everyone but themselves for the endless problems they create. A Warning to Others If you value your sanity, your time, and your money, do yourself a favour and avoid James Gibb like the plague. They epitomize everything wrong with the property management industry—greedy, unprofessional, and utterly unaccountable. Save yourself the endless frustration and go elsewhere. How anyone can take pride in working for James Gibb is beyond comprehension. This is a company that embodies contemptible business practices. Do the employees not see the frustration and misery they cause to the very people they are supposed to serve? To work for such an organisation and stand by its practices is to condone the exploitation and disregard that define its operations. It’s hard to imagine how anyone could genuinely feel a sense of accomplishment or pride in being part of such a disreputable enterprise.

Can I give negative stars? Our development was with James Gibb (having been transferred from the excellent FG Burnett when they sold their factoring service) until we were able to quit, after much hassle We quit at end of March and were PROMISED full & final invoice by the end of September (August-September was the date). Instead in NOVEMBER, 2 months after James Gibb's own deadline we got invoiced for: electricity going back to Jan 23 Bin repairs wrongly allocated Unpaid accounts It turns out that James Gibb hadn't even contacted some of the properties with "unpaid accounts" and when the property owners of these "unpaid accounts" attempted to pay, they were told they had nothing to pay! Now I am being told that I can expect the next invoice in February - 11 Months after we left! Does James Gibb run Hotel California?

This is the email of the minister who is responsible for factors and james gibb if we all bombard him with emails it will give weight to investigating James Gibb Paul dot McLennan dot msp at parliament dot scot

Can everyone here join forces and persuade everyone else in the blocks to take James Gibb to FTT.? Surely the Scottish government should get involved. They are taking advantage of owners, many who are in negative equity, particularly in Aberdeen. They just do not do inspections or repairs. I have a record of all the times the light bulbs have been changed in my development and it is shocking. We have had LED technology for a number of years and the decent brands last for 25,000 hours. Cheap quality contractors, expensive work. Laziness on behalf of James Gibb.

Extremely Disappointed with James Gibb's Handling of Property Management Debt Collection Update 16 Dec 2024 : My complaint has been resolved all charges have been reversed. Thank you Update 13 Dec 2024 : The response from James Gibb staff is unsatisfactory. I am now writing complaints to various members of the Scottish government to investigate the matter and the Information Commissioner’s Office (ICO) re their refusal to provide information relevant to my complaint. Original : I’ve been left extremely frustrated and disappointed by James Gibb’s handling of outstanding debts for our property in Aberdeen. Despite multiple requests for clarification and transparency regarding the collection process, they have failed to provide any meaningful documentation or answers that would allow me to understand how the debts were managed before being passed onto the remaining co-owners. The company claims to have followed their internal debt recovery process, but when pressed for specifics, I was met with vague responses citing GDPR restrictions. While I understand privacy concerns, I feel the lack of transparency raises questions about the adequacy of the process and whether all necessary steps were truly exhausted. The most troubling part is that James Gibb has now placed the burden of these debts onto co-owners without showing clear evidence that all appropriate steps were taken to collect the debt beforehand. If the debt collection process had been managed correctly from the start, we would not be in this situation. The communication from their team has been dismissive at best, with no real attempts to address the issues raised. I strongly advise anyone considering their services to think twice. The lack of professionalism and accountability in their debt management practices is unacceptable, and I will be seeking further group action to hold them accountable.

James Gibb absolutely love charging huge amounts for unneeded services. They changed the lights in my building recently. All were working fine, a bloke came in for maybe two hours and had them all done. Easy lights to replace too, nothing complicated. £1500 to do that apparently. Whatever they quote for the direct debit will be woefully underestimating the actual cost. I was £300 this quarter on top of my monthly payments. All of the services they regularly do (cleaning, gardening) are done half as regularly as we’re charged for and they do less than half a job when they’re here.

Our property manager, Andy Pace is always prompt and professional in dealing with any queries I have had. He continues to impress with his good customer service, and commitment to resolving any issues that have arisen.

I don’t usually leave bad reviews but JG are the worst building factors I have ever come across. I would avoid buying a flat if I knew JG were the factors. Astronomical monthly prices (with little proof of the invoiced work even being done), do not respond at all to calls and emails, and as if they couldn’t be more difficult they are currently making it as difficult as possible for my block of flats to remove them. Please avoid. You will struggle to keep up with the amount of charges added to each invoice.

Awful company, poor communication & customer service. When factoring a property they seem only interested in lumping on the highest possible repair bills & insurance charges, they must take a cut as a handling fee, that's the only way I can comprehend their business practice.

Absolutely abysmal factors! I've had a leak from the outside wall pouring into my bedroom for over 4 weeks now and they still haven't managed to even send anyone to look at it, despite myself and my agency constantly emailing them to fix it. When I have spoken to them they have been extremely rude and Neil Main, Senior Property Manager, simply didn't care about doing the repairs they are paid to organise. They are completely incompetent and have caused permanent damage to the interior of the flat by delaying what should have been an emergency repair in 48hours, not 4 weeks and counting... Avoid at all costs, organise with the other home owners in the building and have them replaced.

David Reid (CEO, Glasgow) and Nic Mayall (Executive Director, Edinburgh) both resigned 29 October 2024! Check out Companies House web-site! Why resign when you're flying high? Speaks for itself and good riddance. Maybe things will change for the better at James Gibb now the rot has gone. Ever the optimist, but too late for our development after 25 years... Wonder if Property Response 24 Limited unsolicited and unwanted services will continue to be foisted on unwitting Clients? I sincerely hope not! First Tier Tribunal is yet to decide although James Gibb could make that decision NOW by giving notice to PR24 and refunding everyone their fee, which they're currently refusing to do even though our development voted to cease with PR24 services on 26 September 2024 and the term of contract which NONE OF US AGREED TO doesn't end for us until 5 February 2025! Reckon Mrs Reid has profited personally by at LEAST £1/4 million since 2020! And if 1st Tier Tribunal find in my favour, James Gibb may be on the hook for repayment of over one £ million to customers...

Making a tidy profit from Property Mismanagement, incompetence and inertia.

Our development in Perth has suffered poor communications and service delivery from James Gibb for many years. Our concerns include matters of health and safety and all have been carefully documented and taken up with directors on several occasions. Assurances have been received that matters will improve and staff changes earlier this year were supposed to herald a turn around in service delivery. Instead, things have actually got worse, with communications virtually zero and service delivery (outside of established contracts such as cleaning and grounds maintenance) is non existent. We have an issues list of 22 items, some of which date back over five years, and all but two minor issues remain outstanding. A track record of failure that would be hard to beat. I have worked in property management for over 40 years and have never before witnessed such a dreadful level of service delivery. The front office is understaffed, suffers from inadequate I.T. systems and is poorly organised. Senior management appear unable to address these issues and are either complicit or complacent in accepting the poor standards. Unable to recommend this company.