Emailed the Dundee branch 6-7 times with no reply. Asked for assistance from two other contacts and we eventually received a reply. Thanks Kiran. So far very unimpressed with this Factor but time will tell. Future reviews will follow.

Really poor customer service. Do not answer the telephone nor reply to emails. Constantly increasing costs. Do not recommend this company.

Not impressed at all. I’ve been complaining for the last year about exorbitant insurance bills to no avail. Very expensive factoring with little to show for it.

2 and a half years of trying to get leaks fixed with botched repairs without addressing the major issues with the roof. Was at the end of my tether trying to get issues sorted with a useless development manager TM Glasgow who i better not name as only good reviews are allowed to without comment. It was me that was having to chase contractors who couldn't get a hold of him either. Finally repaired through insurance only to have mold return rendering the flat uninhabitable for 8 months.. not one care given by James Gibb. Eventually sold in March at a huge loss with another insurance claim pending (leak still not fixed). They have just emailed to say they have claimed with the current insurers when it should have been the previous one. "Sorry for the frustration". No you are not your levels of negligence are criminal and you are without doubt the worst company I have ever dealt with in my life. My only wish is that I had enough left to sue you for damages. It would be nice if you could stop billing me for a property I sold and return my credits/float. Don't bother replying or trying to locate my account, go take care of yourselves. If you value your mental health never buy a property managed by these imbeciles Updated.. Now saying they didn't receive an email from solicitor until the 10th July. It was sent on 30th March and again on the 25th May. Utterly useless Updated You have the responsibility to claim to the RIGHT insurance company. Your botched repairs and lack of action resulted took so long you switched insurance companies. No insurance is going to pay out anyway until the initial problem is fixed.. I couldn't hold on to the property any longer as the property was uninhabitable for 8 months and there was no progress despite the involvement of Environmental Health. Why don't you employ competent staff or at least train your useless development manager instead of condescending replies to comments rehashing your statement of services that you don't adhere to. e.g. The property manager stated that there were no major issues but could not provide any evidence of the twice yearly visits to the property. As for the return of float your property sales dept missed the billing cycle because they claim they did not receive an email until 10th July despite receiving it on the 30th March and your latest correspondence says you will be billing me for costs after the property was sold 29th March with your made up sale date of 2nd May Never buy a property managed by this company Updated Oh it gets better. Questioning again the sale date they have now breached data protection sending me correspondence between the new owners 02/05 who bought it off the people i sold it to on the 29/03 Negligent,Useless Company NEVER BUY A PROPERTY MANAGED BY THESE .....

The Crescent, Edinburgh EH6 6HL My first ever online review, out of desperation for ACTION from James Gibb. SUMMARY SO FAR >Nov 2020. Attended Tribunal. Proved failures of Factor Duties and PF Code. The Lift was a key issue. Concerns were poor maintenance and not addressing Zurich Inspection Reports Defects. >Sep 2022. All issues had not been resolved and the Lift (unsurprisingly) broke down. >Oct 2022. Obtained one quote for parts replacement, as outside of maintenance contract. Requested comparison quotes. One other received at some point prior to 7th December 2022. Not passed to Block Homeowners for several months. >Jan 2023. After chasing, we finally received second indicative quote. Further information requested. Still not received. >Feb and March 2023. After several Block Meetings, we provided Majority Votes, Instructions with caveats, requests for specific information and £6,000 Requested Payment. We have been chasing for action ever since. >Feb 2023. My request to move my Formal Complaint to Stage 2 was ignored and never addressed. >One of the reasons for delay, according to James Gibb, is that our previous chosen Contractor cannot currently obtain Scaffolding for our Lift Type. If their quote had been provided when received last year, the scaffolding was available then. We have now chosen to proceed with our usual Contractor who maintains and ‘badges’ this type of Lift. We have also clarified why we are NOT progressing other options. >Situation not helped by our latest DM leaving in April 2023. We are on our 8th DM in 10 years with long gaps of nothing actioned in between. We receive time wasting, misleading, confused responses (after chasing by numerous Homeowners/Letting Agents) which do not address our very specific queries. Necessary for Due Diligence. >We continue to be charged for associated Lift Costs: Pickerings Maintenance, Zurich Inspection (can’t be done), Daisy Telephone Charges. >After latest acquisition of Speirs Gumley, JG parent Strathspey Capital have now become the largest Factor in Scotland. Meanwhile, customer service continues to deteriorate for our Development, regardless of what their Website and The Address Newsletter (by the CEO) promises. No Tracker (of all issues) on our Portal and many other issues unresolved. Management Fees ever rising. IMPACTS On Homeowners, Tenants, Landlords, Letting Agents, Visitors, Workmen, Potential Sellers/Buyers, Damage to Stair Carpets. Our Finances. TO JAMES GIBB >In case you ask me to report via Website Contact Form, I already have on 5th June 2023. >Our wishes – If the current person (SP) cannot respect and action our instructions or is too busy to provide us with answers, then please transfer responsibility to another person. >I will edit this review accordingly if any response is inaccurate or misleading. >Tribunal advised me in 2020 to return if I have any further problems with the Lift. I am trying my best not to do so. EDITED AFTER JG RESPONSE Not exactly true on 2 points: >4th August after a further 2 months’ radio silence, we receive a letter with further request for payment, finally following our instructions. Hopefully provoked by this review, my neighbour’s Google Review or perhaps that communication with our local MSP. However, there were NO responses to our questions which took a further few emails. >I can achieve a Majority vote within 1 day from my specific Block and co-ordinate payment from all 11 Homeowners within the month. What sometimes slows us down is the Invoice Payment run date by one Letting Agent.

Jo Cooper - Property Manager was tremendously helpful in assisting me in obtaining information that I required on my account in advance of a pending property transaction. Many thanks JG and Jo. First rate and efficient.

`i have been without electricity to the front of the property for 2 weeks, wince the storm flooded our street James Gibb have not responded to this, reported to development manager, repairs team and out of hours service. This is typical response from this company, constant ignoring of reported issues, employing sub standard contractors and accepting the shoddy work, which the owners pay for. If contact is made, usually we will investigate and get back to you. Our building was promised a meeting with the Development officer requested in January 2023, we are still waiting, apparently a site meeting cannot be undertaken and the link for an online meeting has yet to be issued. The only thing James Gibb are great at is ignoring there clients and making excuses.

I moved into a development in which James Gibb manage and each time I have reached out to them I have not once had an answer or reply. I did manage to get through on the telephone one day and spoke to the development manager who said she would call me back - 4 months on I am still waiting. I have given up on this company it all really feels like a waste of money each month.

Over the past 4 years service from JG went from being average to absolutely appalling more recently. Edinburgh office fail to respond to emails and treat customers with complete contempt. I have never experienced customer service this bad from any business.

Needed info quickly from James Gibb and despite their requirement to give decent notice, they swept up my request and pulled together the info I needed with a less than 24 hour turnaround. Karen Ferguson was extremely friendly and helpful and assisted me in getting things finalised.

An absolute shambles of a company. Consistently having to keep track on what "actual" work is being carried as being charged for services which never occurred. Waiting more than 6 months for a reduction as there was an "error" at their end (apparently). Steve Paterson is a nightmare to get hold off having emailed/called the Edinburgh office on numerous occasions over the last 2 months. If anyone is looking for a factoring company please do yourself a favour and keep well away from James Gibb, an absolute joke. Would give them no star rating but that choice was not available.

Lesley Anderson I recently had some issues where James Gibb had been contacting my old address and I had built up factors fees that I wasn’t aware of. As a landlord I was facing other issues as tenants had moved out and sale of a property being delayed. Lesley Anderson became my point of contact and was so helpful in getting a plan in place to allow this to be settled when I was able. She was understanding of my position and offered great support. Thank you for that Lesley it was very much appreciated.

School Lane Bothwell.. All 14 tenants decided to change factors in Nov 2022. There are 3 tenants in arrears to a total of roughly £5,000. The remaing 11 of us who have paid timeously and in full have now been billed for the Defaulters arrears and Gibb are taking our deposit as part payment., this is absolutely outrageous. They are effectively letting the irresponsible tenants away with their debt. We have been paying fortunes every quarter to service these debts. This is theft.. since when do we have to pay strangers debts? Thankfully we have a lawyer onboard who is looking into it. Terrible terrible company. Avoid at all costs.

Sold our flat over 3 years ago however there was an issue with Japanese knotweed that James gibb treated years previously. Before selling, our buyer required paperwork to prove the Japanese knotweed had been treated however James gibb factors had lost all paperwork and were slow in obtaining new paperwork therefore delaying the selling chain. Since moving and closing/settling our account, they have repeatedly contacted us with new invoices, most recently for 16p and 4p for meter readings carried out 3 years ago and when questioned, they threaten legal action for the funds. Throughout all interactions, they appear lazy and aggressive and I would not recommend them to any homeowners

We have had a leak from the roof into our flat since last year. It was reported to James Gibb Glasgow in Jan and 4 months later its still not fixed. Meanwhile water continues to leak into our ceiling. I have raised a complaint via their complaint procedure 3 weeks ago but nothing so far has come from that. Its just 1 excuse after another and instead of activity managing the building they have to be really pushed to do anything. I really feel uncomfortable dealing with them now and don't know how to resolved this. I simply want the leeks in the roofs fixed.

Karen Ferguson dealt with a time sensitive request extremely efficiently and promptly to allow a property sale to proceed. Can’t fault the service

Karen Ferguson provided excellent service by assisting with an urgent request within 24 hours.

We are so thrilled to have Jonathan as our James Gibb point of contact. He’s done more for us in a few months than the previous few years and is a delight to communicate with. Thank you Jonathan for your customer first, outstanding work on behalf of James Gibb.

The most lazy, incompetent, discourteous bunch. Clearly staffed by individuals deemed as unfit to join the grown up world of paid work. Average time to answer emails? About 5 months. Ability to answer phone calls? Zero. Pathetic. Money for absolutely nothing. If I wasn’t forced to pay their bills, I’d find them hilarious. Tragic bunch of delinquents. Edit post JG 'response': I cannot understand why you place more time and effort into responding to the (largely negative) reviews you receive on this forum. Why not inject even half of this effort into responding to your customers, attending to their problems and issues, and perhaps they wouldn't feel compelled to resort to review websites to get your attention!! Perhaps the lesson to be had here is that in the absence of your ability to respond to calls and emails, we should simply air our grievances here to be assured of a prompt reply? Do you see the irony here James Gibb?! Probably not, that would require some brain cells.

Mariola Popko from James Gibb, Edinburgh, responded very quickly and efficiently to our inquiry about tackling some overgrown trees in the communal garden which were threatening the drainage system.