I requested a full refund less than 24 hours after I booked. The information the sales rep I spoke with on the phone gave me was not 100% accurate to the information outlined in the confirmation e-mail I received (for example, the sales rep told me my purchase was nonrefundable but the confirmation e-mail says it is refundable within 13 days of purchase). She also told me my package was for Orlando only. She never mentioned other resort destinations were options I could also consider. I started to see the red flags in the inconsistency of information provided, and I decided it wasn’t worth the risk of my money to a company that couldn’t get their facts straight. I’d rather book with a company that I know for a fact will tell me EXACTLY what I am paying for and play it safe.

There can be some improvements in the initial introduction. When I arrived the agents were speaking Spanish with each other before and during my sign. I think snacks should be provided to the customers while in the waiting area. The young man the did my tour was awesome, very personable and informative. Everyone after him became sales agents. Even though I was unable to purchase at that time, someone should have accompanied me back to my starting point.

I wasn't pushed into buying anything

Arin is amazing! I have called several times and got other associates but Arin stands out

We had I want to call her carrot as a representative she was fantastic patient informative Pleasant I cannot say enough good things about her I give her huge kudos

Crew was very professional and personable. No pressure sales was a hit with us! Jerry was very easy to talk to. Jay's presentation was funny, entertaining and informative!

I feel as though I should be refunded every penny I spent for the poor accommodations that were provided. I had to pay an additional $291 to upgrade from the 2 hotels which where offered, due to comments and reviews that said “don’t stop. Keep going”, to roaches & bedbugs!!! The upgrade I paid for was a joke, as well. NO ELEVATOR!!!! We had to drag our things up the stairs to get to a room that was outdated and had a view of a closed pool and a back wall I paid $319 originally then the $291. The gifts that were offered were a joke. Everything had to be done online which will probably never come or you can’t use it anywhere. Needless to say, trying to carry luggage downstairs in the rain to an open parking lot (not a parking garage) wasn’t easy, especially for a 70 yr old lady. This total experience was unacceptable. I, regretfully request a refund for expenses incurred. Gloria Cole 601-214-4711

The staff were great and the presentation was on point.

Very nice people and all knowledgeable about their product

Easy to check in and easy to check out friendly customer service.

Well. I Ms. Sharon J, called Customer Service on Oct 9, 2024 about 3:45 pm. I had the pleasure of speaking with Ms. Carris, to get a better understanding about the lovely Vacation package I purchased on Oct 8, 2024. She was very knowledgeable and well spoken, and informed of her job. Thank you! Ms. Carris I wish we had more People like you. I wish we had more phone personality like yours 💯

Liz was a great help with my travel needs.

Renee made it great..When most of the people do it they make it boring. She told jokes & made us comfortable & broke down everything where we understood it.

I had a great trip was a little surprised by the fees once I arrived as I was told I was paying all fee's with the package feel that I was not told all the information by the customer service rep.

I was confused with my dates, and now I have to go to vegas within november december. I got the best operator possible to help me figure it all out. Her name was Tori. She was so patient, so kind, helpful & very knowledgeable at her job. I almost wish she was assigned to me, as far as always speaking to her, to scheduling my appointments.

Great time at a great hotel/casino, great time at the presentation with Jerry and we got to visit my son who's now serving us as an airman at Nellis AFB...Just a great time!!!

The care you provided me: taxi to the meeting and back, the fruits, the cookies and the smiles on the agents faces: Marj, Evelyn,Amy and Linda were amazingly beautiful. I was greeted in french, my first language. Your agents are real human beings. I love you all. Long life to VO.

Liz was very helpful, patient with all our questions, and polite in explaining our options for a hotel.

Renee was awful. She was unprofessional once she found out I was not purchasing anything. The hotel deal wasn’t a deal - I probably saved $50 but lost 2 hours.

Costumer service is pretty straightforward and fast to respond. They would take time to book your reservation and walk you through the package