Thank you to Sara for guiding me through various options to get the room most suitable to my husband and myself! Appreciate her patience and thoroughness with this process!

BEWARE of VACATIONOFFER.COM AKA VO TRAVEL CLUB! They cold called me and offered a free 4-day vacation to various locations if I would agree to attend a seminar about their vacation club. They told me that there was a $99 charge to guarantee that I would attend, and I agreed. As far as my understanding, that was the Agreement (also known as a “Contract”). Three weeks later I received a “Reservation and Tour Confirmation.” I read the large print at the top and the reservation information was correct, so I saved the document and planned my trip. However, in tiny print near the bottom it stated that there was a $150 fee for not canceling before a certain number of days, and a $300 fee for failing to attend the seminar! In effect, this is a unilateral attempt to change the original Agreement without my OK. Because my dog Wally has cancer and needs special care such as being hand fed, even though he is not suffering, we decided to postpone the trip. Without knowing about the cancellation deadline, I called on Saturday to postpone the trip. That call was 8 days before our scheduled check in date. However, they were closed on weekends, so I called back Monday morning. I was told that rescheduling was NOT an option, and that because that Monday was ONE DAY beyond the cancelation period that there would be a $150 fee. I explained that I was a 78-year-old senior, but got nowhere with that agent. Since I was already apparently too late to cancel, I decided to wait until Thursday to see if there was any way we could make the trip. Because it was not in Wally’s best interest to either take him with us or to leave him with someone, I called the company two times on Thursday. The first agent was quite rude and hung up on me when I told her that I refused to pay the $150 fee because I was not made aware of it when I booked the trip. I called back and spoke with a more pleasant agent, but she told me that she could not charge the $150 cancellation fee unless I "authorized" them to do so. I told her that I did not authorize the fee and that I just wanted to cancel. She told me that she could not cancel unless I authorized the $150 fee, and that the fees were the “company policy!”!!! WHAT!?!?! I asked to speak with a supervisor, and was told that the supervisor was busy and that I would need to call back and hope that the supervisor was available at that time. I asked to leave a message for the supervisor and was told they don't do that and that the supervisor would NOT call me back. Fast forward to the seminar date, which we obviously did not attend. The next day, they attempted to charge my credit card numerous times both the $150, the $300, and lesser amounts even though I had never agreed to those terms!! Fortunately, the credit card number they had would no longer work because I had needed to get a new card due to some previous fraudulent charges. This is not the kind of company I would ever do business with again. What you do is up to you, but BEWARE! A WORD TO THE WISE!!!

Paras was very helpful

Show was great but Michael did not quite sound like the real Michael

Emily just answered when I called and was able to very quickly fix my issue (not getting a confirmation) she was able to deal with my upset was with a calm helpful attitude and made my day brighter!

Not a long time to connect. Many choices. Very patient.

The process was pretty smooth, but I can't really rate until after I take the vacations

I joined VO last September 2024. During the presentation they promised the moon and stars. After I paid a great sum of money, VO has ghosted me. No congratulations over email, no instructions on how I can start using my account. Nothing at all ! I tried emailing them, absolutely NO REPLY ! Was I conned ? It looks like it…

Kaitlyn was so hopeful in getting me booked! She gave me so many options and very clearly explained process. This is by far the easiest trip I have ever booked!

Liz was very professional and knowledgeable

Lewis made me feel right at home. He was kind, detailed, and full of knowledge

The presentation was timely. We were done in less than 2 hours. We were not pressured to purchase anything. Our representative was from London and was charming. Our presenter was Amy and she was funny, upbeat, and quick.

Liz...our Rep helped us update our info and spoke to us about or options. She was very helpful and a good customer service rep.

VacationOffer is a scam. We booked 3 nights at Lexor (4 stars hotel) through them, paid the reservation. The next day VacationOffer called us and informed us that the room at Lexor is not available but if we really want the room at Lexor we need to paid them another $250, otherwise they can relocate us to a nearby 3 stars hotels. We refused to pay more neither go to a 3 stars hotel. They refused to refund us our money. Be very careful with this company. They are crook and master in extorting innocent people money. This is an unethical company. Tony

My friend purchased this package...but I am the one who did the reservation...the customer service rep..was professional...but she did not know the reviews on the certain hotels she was offering us..and I feel that they should know this...so I had to check out reviews myself..and of course had to pick the higher cost one...and I didnt not realize that there was a presentation that needed to be made..and my friend is 80yrs old..so she can't go...so I have too...but I was told that this is a sales matter...but they did offer to call me back...when it was more convenient for me...because i had to refer certain things to my friend Heather...who purchased the package...and another thing we were told the presentation is at another place not in hotel and we were responsible to find a ride there and back...I think that VO should pay for our ride...

I felt a little rushed trying to make decision

The man giving the presentation was awesome. The offer was reasonable, I just couldn’t commit to it but the flow of everything was definitely nice and interesting. I was very interested in everything!!

This was my worst travel experience. This website promises you a deal on your flight, but then they force you to attend a presentation, where you waste 1h30 while they try to sell you travel packages all the time. The staff is robotic, everyone is giving the same speech as the agency owner. If, for some reason, you miss the presentation or are late, they are super arrogant and ignorant, and they charge you $300 for it. If it serves as advice: before accepting the "promotion" on this site, do some research on booking, trivago, and Expedia, they don't have any "tricks" and if you are married and are going to travel without your spouse, don't buy from this site, because if your spouse doesn't attend this presentation with you, not only will they not let you in, they will treat you with disdain and charge you $300.

The agent was very knowledgeable and pleasant. There was no strong arm tactics and no attitude when we declined the offer.

Cerius was very helpful