Twilio completely sucks. I need to get a number to link with a 3rd part app that we will use to keep in touch with customers on the progress of their transaction. Seems easy, right? Nope. Can't even get a number to properly register. The website UI is disgusting and massively confusing. There's no customer service number, it's all over email and they provide zero help. I wouldn't bother even attempting to use them.

Called today by a woman offering grants for solar energy. I said no thanks and put the phone down. The number was 0191 743 1656 and when I called back, it was unobtainable. I found out it belongs to this company and is a scam.

Atendimento HORRÍVEL, LEVA DIAS PARA RESOLVER 1 PROBLEMA QUE NO FINAL ACABAM NÃO RESOLVER. Muitas pessoas estão reclamando, incluindo ex-clientes. Pedem documentos que não existem no país, como COMPROVANTE DE ENDEREÇO ​​NO DOCUMENTO DE IDENTIFICAÇÃO. EM PORTUGAL NÃO TEM ENDEREÇO ​​NO SEU CARTÃO DE CIDADÃO/CARTA DE IDENTIFICAÇÃO. Serviço que atrasa qualquer empresário. Não recomendo o serviço nem aconselho a troca de ideias com suporte pois são pessoas que não estão qualificadas para a função que ocupam. HORRIBLE service, IT TAKES DAYS TO SOLVE 1 PROBLEM THAT IN THE END THEY END UP NOT RESOLVING. Many people are complaining including former customers. They ask for documents that do not exist in the country, such as PROOF OF ADDRESS IN THE IDENTIFICATION DOCUMENT. IN PORTUGAL HAS NO ANY ADDRESS ON THEIR CITIZEN CARD/IDENTIFICATION CARD. Service that slows down any business owner. I do not recommend the service nor do I advise exchanging ideas with support because they are people who are not qualified for the role they occupy. Service HORRIBLE, IL FAUT DES JOURS POUR RÉSOUDRE 1 PROBLÈME QUE FINISSENT PAR NE PAS RÉSOUDRE. De nombreuses personnes se plaignent, notamment d'anciens clients. Ils demandent des documents qui n'existent pas dans le pays, comme un PREUVE D'ADRESSE DANS LE DOCUMENT D'IDENTIFICATION. EN PORTUGAIS A UNE ADRESSE SUR LEUR CARTE DE CITOYEN/CARTE D'IDENTIFICATION. Service qui ralentit tout propriétaire d'entreprise. Je ne recommande pas le service et je ne conseille pas non plus d'échanger des idées avec du support car ce sont des personnes qui ne sont pas qualifiées pour le rôle qu'elles occupent.

Impossible to use and extremely difficult to close your account.

Getting up to ten scam calls a day from these. Every time I block a number, a new one calls.

Scam call hosting company hosting 01233542966 - falsely claiming to be not just an accident recovery company, but also a home repair company, and even an insurance company "the insurance on your tv is about to expire and needs renewing..."This company needs action against them as they are assisting and hosting multiple scammers.

Shame I can only give one star and nota negative as they are with out doubt the worst. Company for spam calls even worst than calls from an Indian call centre They don't even have the curtsy to allow me to hang up on them why call someone only to hang up on them

Provide voip services for scams like the one using 01483694362 to try and get data based on insulating your home. Dangerous company who operate outside of their stated regulatory compliance Numbers spam spam away, 4 so far today and it's only 9:17

Why do they allow their company to be platform for so many spam calls? Almost everyone I research comes back to them as 'hosts'

repeated silent calls

Not much too it really, I sign up and then the account is immediately blocked. Their support email me asking for justification to unblock the account, but its clearly not good enough. Awful company, go elsewhere for your VOIP needs. Waste of time.

This company makes you jump through hoops with a convoluted US A2P 10DLC Registration. It appears they aren't interested in working with legitimate companies. This organization is inconsistent with its approval decisions. It reminds me of dealing with the government.

Aggressive female messaging but obviously computer trying to sell home insulation. Multiple calls in one day.

scammers are using your service please check your num,bers against the who called me registry and compare the truth about your customers

Disgusted, made me feel like a criminal trying to open an account, and still refused it! What the actual? Use Brevo instead, this is a common theme despite them featuring on Bubble.io as a service. Bubble needs to get rid, it's a barrier to app launch.

Incroyable de médiocrité et de non respect de ses clients ! Au bout d'un mois Twilio nous a bloqué notre compte sans préavis en nous demandant des renseignements sur notre entreprise. Nous avons répondu par retour immédiat. Nous pensions que cette société qui se dit sérieuse allait vite prendre en compte notre email mais... Au bout de 3 jours toujours rien ! Nos experts ne peuvent plus entrer en relation avec nos clients, nos pertes s’élèvent à plusieurs milliers d'€ ! Nous relançons sans cesse et aucune réponse, aucun retour, impossible d'accéder au compte ! Surtout ne faites pas confiance à cette entreprise qui n'a aucune considération pour ses clients ! A ce jour aucune nouvelles du service client, du support ou autre !

Incredible support and customer service. Amazing how simple it was for self service.

This company is facilitating extreme harassment to me. For the last few weeks I have been inundated with hundreds of phone calls and this is no exaggeration. No one ever answers and every number used (apparently from various towns and cities) that I’ve checked via ‘Who’s called me’ is from Twilio. You should be ashamed of the extreme distress your company is causing me. Maybe a long jail term is the way to go for those like you who perpetuate this form of torture.

These guys refuse to let my clients setup an account, for no reason at all. It's an auto-rejection and a huge waste of time.

Pure scam. They charge over and over for the account registration, then the account creation, then the account validation, the the account certification...