Absolutely the MOST HORRIFIC CUSTOMER SERVICE OF ALL TIME. They will not give a damn about your dependency on their service. They will ask you to spend $250 to speak to someone for even ONE phone call. They respond days later via email with a link to an online support doc. They refuse to reach out to you. The company is obviously run by Silicon Valley tech nerds with no pulse. They create a garbage programming language based on XML and act like it's some terrific application programming. Meanwhile, in order to implement anything, you need to be able to be a programmer in PHP, Java, C++ or otherwise. CUSTOMER SERVICE DOESN'T DO ANYTHING!!!!!!!!!!!!! IF YOU CAN FIND ANOTHER METHOD OF IMPLEMENTING SMS INTO YOUR WORKFLOW, DO THAT INSTEAD!!

I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers.

Would have selected no stars if possible. I created an account, and got suspended immediately. I didn't even have the chance to use their service. Don't waste your money or time to this company with virtually no capabele support agents. It took them 2 days to come up with this nonsense: Hello, Thank you for your continued patience. Twilio SendGrid leverages many different verification techniques to reach a decision. Unfortunately, after careful review, we have determined that our platform is not a good fit at this time and your account will not be activated. For more information on how we reached this decision, please review the following documents: Acceptable Use Policy Email Policy We appreciate your interest and wish you the best moving forward,

Set up an account, was told I have a free toll-free number to use, then when I spend the time learning and setting it up- that to use it I had to register it Then to register it, I had to create a paid account- paid them 20 dollars then to be told I have to perform another registration. I then fill out this long registration form (THREE TIMES, because the first two times gave errors), and then I am told to wait for a few weeks for it to be approved. Then the next morning, I receive an email saying my account has been suspended because of low funds. It turns out that they charged me $21 dollars for 'messaging configuration' and now I need to pay more?! I haven't even been able to use this service yet once? This is literally a scam, I was just trying to setup SMS communication with a personal app I was building.

Suspended my account since I paid to upgrade the account! Customer service? not helpful at all, asking me submit tons of information to reactive the account, I feel being treated like a thief.

The Worst Worst Worst product and service ever! Suspended my account since I paid to upgrade the account! Customer service? not helpful at all, asking me submit tons of information to reactive the account, I feel being treated like a thief.

Terrible customer service.....virtually non-existent. You have to submit a ticket to get help but you also need to log in...but can't login because of MFA, so can't submit a ticket...so no help. It's like the chicken vs the egg....in order to need help you need help but can't get help until you ask for help which you need help to do....wth.

Immediately after I paid for the upgrade of the account, they restricted our account and asked for more information about our use-case. After providing them with all information, they booked more money from our PayPal again (without us using the service) and then right after sent us an email saying they suspended our account without any reason, asking for the same information again. We answered those questions clearly already. The support answers are not at all related to what we communicated with them. We contacted them again, sending over all requested information and asking them to resolve the issue. As there was no answer whatsoever, we checked their trustpilot rating and understood that that's their typical scheme to scam users out of hundreds up to even thousands of dollars, which is why we have no trust at all that we will ever receive the service we paid for or that they will refund our money by themselves.

Would give 0 stars if possible was hired to this company and they tried sending me a check and my bank said it was fraud if you get hired to this company beware I’d stay far away , they try sending 1350 for equipment and my bank tore them apart STAY AWAY

Extremely horrible experience. My account is blocked saying fraudulent activities. I have been talking to customer service for three days. It took a while to get any customer rep on the call. None of them had no clue other than repeating the phrase, "Follow the instructions on the email". She had no clue what the email was and what it would take to unblock the access. She had no clue what the fraudulent activity was. The link in the email points to my account which will merely display reach out to the customer service. And the customer rep will keep saying follow the email. A classic catch 22 situation and a completely bizarre way of resolving an issue causing a business losing money? My salon business is affected severely due to blockage as it is not letting the customers know about the appointment confirmation or reminders.

video only 640*480 ?!!!!!!!!!!!!!!! Are you crazy? You live in 90's? F.ck you, Twilio !!!!!! Piece of s.irt ....

Support-tickets created by paying customers are just being ignored. No alternative contact option possible. Really bad service.

Scary score for a well-known business brand in trust and security! Shall we expect any reply for the negative feedbacks?

Long story short, the website I am managing got attacked by SMS pumping fraud, I had 500 usd credit which disappeared in a matter of minutes, twilow decided to suspend my account right after my balance reached zero :). There system is fully capable of identifying that an attack is ongoing, but they wait for your balance to reach zero so that you recharge again. After that they suspended my account, and told me to pay 6000 usd to remove the suspension :D As for the customer service, well well well.. They suspend you and make you wait for long periods of time just after you get the service up and running to force you to subscribe into there support service which is something like 500usd-5k usd depending on your monthly usage :D .... Not to mention that they don't even have support, they work with another company for that and they of course share whatever they can steal. STAY AWAY FROM THESE THIEVES !!! This company is unbelievable

Same as all the other comments right after signup and crediting the accounts get susspeneded and support is non existant

I signed up for an account and then when I tried to log in I was instantly banned. Never even got into my account but they sent me an email saying I had broken their policies.... HOW? I didn't even get the chance to break any policies even if I'd wanted to. I replied to their email asking them politely if they could look into this... No reply Sent another email... Still no reply. If this is how you treat new customers it's probably as well I can't use your dreadful service. Perhaps it's your way of doing people a favour so they don't have to find out how bad you are later on.

Account suspended without reason. They don't have customer service. they reply your ticket in 2~4 days. Very bad experience I had with them.

Terrible customer service. They don't really care about you. Easy to set up SMS/ Whatsapp in a test environment but painful to set up for production. Whatsapp has more bureaucracy than the US government. Twilio is a nice wrapper around it but ultimately fails because Meta is just too broken and convoluted. Highlight: I bought a Colombian phone number, but it does not support SMS. I had to set up a webhook to transcribe the call and send me the verification code, it's weird to write in TwiML, and I had to debug the code a few times. Meta Blocked the number just because I could not verify it, so I'm stuck with a 14$/month useless Colombian phone number.

Cold-called me today. Why? Never done any business with these ever.

After upgrade from trial account, account suspended without reason. They don't have customer service. they reply your ticket in 2~4 days. I don't know why facebook mark this company as they partner. very bad 👎