Polite, understood my problem and rectified

Everytime I've needed to call Lit, and there have only been a few times in 2 years, I've been very well looked after.

Fast response, efficient service and polite Agent

The guide was amazing he really put a smile on my face after being really poorly he was just what I needed and sorted my new contract easily explained everything in full made my renewal a pleasure to do

Renewal came up and I shopped around. Luckily LiFibre matched it as I've been very happy with the service.

We had an installation today by Lit Fibre. While the day got off to a challenging start with the first set of installers, the second team arrived at midday and completely turned things around. A special thanks to Jack for his exceptional “can-do” attitude—he managed to complete the entire job from start to finish, leaving us with superfast internet. His work was thorough, clean, and delivered with enthusiasm and professionalism. Thank you Jack!

Just got off of the phone to a lovely chap called Nick. I just wanted to swap the contracts to a new one when this one ended. Nick couldn't have done more to help and even managed to get the monthly price reduced without myself even asking. Fantastic bloke and excellent customer service skills.

Absolutely brilliant. Very professional install, top notch service and IT helpdesk that knows what they are talking about

Call was answered quickly, and Lenny was great. My request for moving my service was scheduled for my requested day. No issues.

Installation was quickly done and neat. Staff were profession and polite. It took longer than it should have done to get the network configured correctly so there was a delay before my hub went live. Now it has, the connection is very solid and fast. Support easy to reach and extremely professional.

Had a problem with lit fibre, the 1st time since I have been with them in 10 months, I have 2 gaming kids and the speed has been brilliant until today. Spoke to an advisor named IRO absolutely brilliant and had us up and running in no time. Cannot fault the service I received today.

Great customer service. Never had any issues

Excelent customer service, Iro/Ero was very friendly abd helpful. I ussualy dread of swiching to new provider but it was streight and easy.

Their installation was quick and efficient.Their after service is great! They keep the client informed and turnaround is excellent.

Even on a bank holiday they are there giving service to their customers. Something other businesses could learn from.

Great support and quick to answer!

I sent an email asking to switch bank account details and was answered within 30 seconds!!! If Carlsberg done broadband providers....

I spoke to Nick and he was very helpful. I'm happy to stay with you for another 2 years. Thank you.

It was a pleasure speaking with Lenny this morning he sorted my new package out straight away and straight to the point I agreed and it was all sorted amazing service.

Iro offered a solution