I had a great experience with Lit Fiber’s customer service, all thanks to Iro. After some confusion following their transition to CityFibre, he personally sorted out the issue and made sure my previous agreement was honored, which was a big relief. On top of that, he even offered a free month as a goodwill gesture, which I really appreciated. It’s clear he genuinely cares about helping customers, and it made all the difference. Lit Fiber should definitely give him a shoutout for his excellent support—it’s that kind of service that makes the company stand out.

EXCELLENT CUSTOMER SERVICE ,SOON AS I SENT EMAIL ASKING FOR HELP YOU SENT OUT IDEAS TO TRY AND IT WORKED . 5 STARS FOR CUSTOMER SERVICE

Informative, No messing around & kind with it Sorted my issue with no faff 😬

I have been with Litfibre for 2 years and just renewed another 2 years because the service is great, customer service is always responsive and there is transparency for when there is down time for maintenance. Easily the best providers I have used to date. Iro who helped me renew was very helpful in the whole process and I look forward to another 2 years with Litfibre if they keep up this level of service.

I am renewing my contract with Lit Fibre, due to the excellent service and uptime I have had from the system. Also the service is symmetrical in both download and upload speeds. Unlike some of the services provided by the majority of broadband providers, coupled to no price increases during the contracted period, it makes it an easy choice.

Today I spoke to lenny about a problem and he was wonderful with helping me and patient with me and my questions. Lit fibre in general is a very good WiFi to have with have had no problems with the connection and it only cut out with they are doing updates which they also tell you on their app so a thumbs up all around from me

I have been very happy with the Lit100 service from Lit Fibre and with support from Iro. Installation was very smooth, and the app makes it easy to manage the service. They provided an extender when I found that the wifi signal did not reach all parts of the house. The internet service has been consistently fast with only one short outage, and the support team are easily available by phone or email and respond quickly to any questions.

Once running no problems.

Iro was brilliant patient and kind. Lit Fibre is a first class company.

Good experience with LitFibre technical support. They were fixing the issue with my slow connection with patience, care and very courteously. Thank you

My problem was sorted out very quickly with no hassle the person who sorted it was great 👍

Not like BT and others, my renewal deal was a good one, similar for new costumers. Reliable network

I have had to travel to France a lot recently and have been late paying and you have been very understanding due to my son’s mental health issues. Your advisor was very helpful today . Thank you so much .

No issues with service generally, never had the speeds suggested but good enough and issues usually quickly handled. Won't be signed again though since the new deal is more than we wanted and with a number of deals out there less than we were happy with, asked for a slight reduction but there's no budging whatsoever. Price matters and other services are good enough. Would have happily had another 24 month contract otherwise, and their rolling contract is much much more expensive so overall pretty decent shame there's a no negotiation on the price, but no better or worse service than many so for the price and speed I want, not sticking with but otherwise no problems

Just so easy to use no worries of having to talk to two different providers to cancel one and reconnect another Lit take care of it all

Always a helpful team when I phone! Today Lenny helped to overcome my internet issue and was patient and a pleasure to speak with! Well done Lit Fibre! Coming over from virgin media where the experience is the complete opposite.

Been speaking with Lenny on the customer support, top bloke and top company! Can praise the Lit team and service enough would recommend to anyone thinking of joining their fibre service

Every time I have called, my query has been dealt with in minutes and staff have been lovely. Lenny in particular in the customer support line was efficient and friendly today, thank you Lenny.

Been a Lit Fibre customer for a while - very happy with their reliable internet service - now super happy with their customer service too, after discussin some upgrade options over email - Iro in particular was very helpful - thank you!

Had to call Customer Services, great service from Lenny. No hanging around waiting to speak to a human, kept me informed as the technical challenge was fixed. a great experience in contrast to many service providers today. Many thanks.